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Kevins Mercedes

Overview Reviews (384) Inventory (220)

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Kevins Mercedes

Kevins Mercedes | Page 32

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.3

384 Reviews

Overview Reviews (384) Inventory (220)

Dealership Experience

6 yrs, 3 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English

Spanish

4.3

384 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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384 Reviews of Kevins Mercedes

February 16, 2022

Dealership Rating

Employee Rating

The staff is very nice. This survey is annoy it tell you what to do then you do it and tell you is not enough. This survey is annoy it tell you what to do then you do it and tell you is not enough. More

by FLORECITA4040

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Garza, Philip Reeve

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Feb 17, 2022 -

Lithia Hyundai of Anchorage responded

Hello, I'm sorry to learn you had trouble getting this survey to work correctly. I assure you this will be shared with our team. In the meantime, I would like to thank you for taking the time to share your experience. I hope we will have the opportunity to work with you again in the future.

February 09, 2022

Dealership Rating

Employee Rating

Vehicke was serviced quickly with little turnaround tine. Any issues were reported after service was complete. Any issues were reported after service was complete. More

by jrp

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Garza, Philip Reeve

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Feb 10, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for bringing you Hyundai in for service. We are happy to have completed your service in a timely manner. Should any future needs arise please keep the Lithia Hyundai of Anchorage team in mind!

February 05, 2022

Dealership Rating

Employee Rating

The service was great and the waiting time was minimal, outstanding and thanks a lot for the service. outstanding and thanks a lot for the service. More

by FEPUL50

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Feb 07, 2022 -

Lithia Hyundai of Anchorage responded

Thank you for choosing Lithia Hyundai of Anchorage for service. We are pleased to know you are happy with the level of service and wait time you experienced. Until your next appointment, drive safe!

February 04, 2022

Dealership Rating

Employee Rating

Return call was prompt. Able to make an appointment that suited me. Service performed in a timely manner. suited me. Service performed in a timely manner. More

by JMHS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 07, 2022 -

Lithia Hyundai of Anchorage responded

Hello, I'm happy to know our team was able to get back to you quickly. Your business is greatly appreciated by our team here at Lithia Hyundai of Anchorage and we hope you will consider reaching out for any future maintenance needs. Have a great night!

February 02, 2022

Dealership Rating

Employee Rating

They were prompt and informative and they completed the work competently and in a timely fashion work competently and in a timely fashion More

by TREENPEEVER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Garza

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Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for taking the time to share your experience. I'm pleased to know our team provided you with a prompt, informative and timely service experience.

February 02, 2022

Dealership Rating

Employee Rating

Frustrating to call and not have someone answer the phone, no way to leave a message. Texted and they didn’t call back either. Took an entire day for a quote to come back. Gentleman who helped me was phone, no way to leave a message. Texted and they didn’t call back either. Took an entire day for a quote to come back. Gentleman who helped me was sassy and rude, offered more problems than solutions. Did not seem emphatic to my car issue. Was not willing to go above and beyond or even meet the bare minimum of niceties for customer service work. Cm More

by hannah frost

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Mark Brookins , Kevin Garza

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February 02, 2022

Dealership Rating

Employee Rating

Very good customer service, just hard to get a hold of. I appreciate them a lot though. appreciate them a lot though. More

by KEL.N.REIS.MOM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 04, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this honest feedback. I would like to apologize for any inconvenience caused by our phone system. If you need to schedule an appointment in the future please text: 844 871 8445. Your business is greatly appreciated and we hope to have you back for any future needs.

February 01, 2022

Dealership Rating

Employee Rating

Always kind and professional. Have had really bad experiences with dealerships in the past and Hyundai is far above. Appreciate their going the extra mile. experiences with dealerships in the past and Hyundai is far above. Appreciate their going the extra mile. More

by MFJONES

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 02, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Our team is happy to provide you with kind and professional service during each of your visits. We truly appreciate you choosing Lithia Hyundai of Anchorage for your vehicles service and hope to have you back for any future maintenance needs.

January 31, 2022

Dealership Rating

Employee Rating

Friendly staff, quick and timely service. They’ll also schedule a ride for you if you need it. schedule a ride for you if you need it. More

by Jmcmahon907

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Philip Reeve

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Jan 31, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for bringing your vehicle to Lithia Hyundai of Anchorage for service. Our team is happy to have provided you with a friendly and timely experience. If there is anything we can do to assist you in the future please feel free to reach out.

January 27, 2022

Dealership Rating

Employee Rating

Friendly service people and great to see smiling faces again! Kevin is great! Thank you! again! Kevin is great! Thank you! More

by JUST2Wynne

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 27, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this short and sweet review! Our team is happy to have provided you with a positive experience and we hope to have you back at Lithia Hyundai of Anchorage for all your future maintenance needs. Have a great night!

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