Khaalis Alexander | Page 14

BEWARE!! Wonder why there are so many 5 star reviews? Advantage Chevrolet of Bolingbrook bribes their customers with gift cards to leave 5 star reviews. In my opinion, that's unethical and poor busines Advantage Chevrolet of Bolingbrook bribes their customers with gift cards to leave 5 star reviews. In my opinion, that's unethical and poor business. If you want to encourage people to leave reviews is one thing, but to tell people "you'll only get the gift card if you leave 5 stars" is tacky at the least. I love my new truck, but wish I wouldn't have bought it here. Maybe this is part of their strategy, but I had to wait almost 2 hours to meet with the finance manager. I get it, they're busy, but that's too long. I walked in to the finance manager's office and said "we can make this quick and painless because I don't want any aftermarket services, parts, etc. that will make my monthly payment go up". After rushing through the paperwork I was sent on my way. I get my financing information in the mail and see $1,600 of tire/wheel warranty and some other crap I didn't want. I have called the dealership multiple times to speak to somebody about this and they won't return my phone calls, they already have my money so I guess it doesn't matter to them. The operator told me "they're busy with customers", I'm not a customer?! What they mean is "new customers"..... Also, be prepared to be bombarded with phone calls and texts after you purchase a vehicle from them. I had 8 missed calls over the span of 48 hours from them (during the day when I'm at work) and when I finally stepped out of a meeting to answer, I find out they've been calling me to get me to do a customer survey. NINE calls for a customer survey!! They'll also send you texts and actual mail telling you to leave 5 star reviews in order to get gift cards............ More

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I’m very satisfied with the overall service.It was a I’m very satisfied with the overall service. It was a stress free process. Paolo Suarez was really helpful and treated us like family. I will defin I’m very satisfied with the overall service. It was a stress free process. Paolo Suarez was really helpful and treated us like family. I will definitely come back. More

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Very helpful and knowledgeable about the car i bought. Didnt keep me long signing papers so I get other things done that day. Thank you Didnt keep me long signing papers so I get other things done that day. Thank you More

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Victor was extremely pleasant and easy going to deal with through out the whole process. Understood our needs and didn’t apply any pressure for add on services or options that we didn’t care for. The finan through out the whole process. Understood our needs and didn’t apply any pressure for add on services or options that we didn’t care for. The financing and paperwork process also went very smoothly and quickly! More

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It was time for my mother-in-law to get a new vehicle. We have purchased several vehicles from Advantage Chevrolet, and a review of their inventory on their website confirmed that Advantage had quite a f We have purchased several vehicles from Advantage Chevrolet, and a review of their inventory on their website confirmed that Advantage had quite a few vehicles that might work for my mother-in-law. We stopped by JIm Galbraith's desk to say Hello, and he connected us with Tom Keane. Tom was great to work with. He was very patient as we discussed several options and took multiple test drives. In the end Tom identified a 2020 Chevrolet Trax that met the equipment and price requirements for my mother-in-law. We next met Khaalis Alexander in the Finance Office, and Khaalis provided a gracious and efficient finance office visit. I was very impressed by how easy this part of the car buying process was. Advantage Chevrolet has consistently provided excellent sales and service experiences for my family, and we look forward to continuing our relationship with them. More

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The phone is never answered. Always have to leave a message. Communication is bad. Everyone doesn’t chk email daily. Still don’t know who is financing me message. Communication is bad. Everyone doesn’t chk email daily. Still don’t know who is financing me More

by LORNA1023 Verified Customer Verified Customer

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Tom was very helpful with me in choosing this car and the whole buying experience was very pleasant and not pressured at all I would definitely recommend him and this dealership whole buying experience was very pleasant and not pressured at all I would definitely recommend him and this dealership More

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Paolo Suarez was excellent. I told him what I needed how much is could afford and what vehicle I wanted. A job well done! He worked with me to get me to where I needed to be. Kindly much is could afford and what vehicle I wanted. A job well done! He worked with me to get me to where I needed to be. Kindly More

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Great fast service Esgar murillo was awesome salesman and finance manager was great very fast service. Would buy again from dealer. This was our second purchase from adv Esgar murillo was awesome salesman and finance manager was great very fast service. Would buy again from dealer. This was our second purchase from advantage chevy Bolingbrook. More

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Fastest, stress free experience so far This was by far my best experience getting a vehicle. Charley Watson was a pleasure to work with. He was very understanding and personable. He worked This was by far my best experience getting a vehicle. Charley Watson was a pleasure to work with. He was very understanding and personable. He worked hard to get me into a desired car in a reasonable amount of time. More

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