Khristian Ramirez

Showed up early for my appointment. Very organized and efficient. Coffee hurt my tummy though. Very organized and efficient. Coffee hurt my tummy though. More

by ERIKHOFF88 Verified Customer Verified Customer

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I will start by saying the Wayne Akers Ford Customer Service is absolutely fantastic and the dealership is very friendly, but most importantly, my Master Service Technician, Julian Piedra workmanship on Service is absolutely fantastic and the dealership is very friendly, but most importantly, my Master Service Technician, Julian Piedra workmanship on my 07 Shelby is hand’s nothing less then perfection. What an Amazing experience and I highly recommend you bring your Vehicle to Wayne Akers Ford in LakeWorth, FL. Best of Luck & God Bless Allen G. Palm Beach, FL More

by 07 Shelby GT350 Verified Customer Verified Customer

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Khristian went above and beyond to ensure we were taken care of - thank you so much! care of - thank you so much! More

by aleosamantha Verified Customer Verified Customer

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Very professional and knowledgeable people. Helped me understand what was going on with my car and kept me informed. Helped me understand what was going on with my car and kept me informed. More

by hazimb04 Verified Customer Verified Customer

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Always wonderful My service person always communicates and keeps me informed. Service is always wonderful and keeps me informed. Service is always wonderful More

by chichackney Verified Customer Verified Customer

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Great experience and a quick service. Very friendly service department. No complaints all the day around. Very friendly service department. No complaints all the day around. More

by RLASHLEY1413 Verified Customer Verified Customer

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They did a great job with my vehicle and were upfront and honest. Will come back! honest. Will come back! More

by Kiki4lifey Verified Customer Verified Customer

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Es una persona excelente super atento Yo les doy un 100 el servicio de primera Gracias el servicio de primera Gracias More

by gloryceles Verified Customer Verified Customer

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I called to have several issues addressed. They knew it was going to take time. The representative said it would take at least two days to diagnose. I asked for a loaner and she said that you They knew it was going to take time. The representative said it would take at least two days to diagnose. I asked for a loaner and she said that you would not provide one. I immediately called Al Packard and they said a would be waiting for me when dropped off the car. So that’s where I took the car for repairs and recalls. Al Packard too care of the mom warranty issues. They tried on several occasions and in different ways to get in touch with Wayne Ackers. Because we were not aware that the extended warranty would only allow repairs at Wayne Ackers! We have done business with this dealership since 1999. We have carried extended warranties the whole time. When called Wayne Ackers to secure the extended warrant I asked for the same as we had when we bought the car. We were assured this was the closest plan. We later found out it was not a Ford recognized plan. So it didn’t pull up on our records. Wayne Ackers refused to get permission to allow Al Packard to do the warranty work. My husband had been in communication with both dealerships to try and resolve this problem. I got involved when I still did not have my car after 3 weeks in the shop. I spoke with Tyler in customer relations and he was always aware of the non progress. After several phone calls to him he suggested I speak with David Lala in finance. I called and emailed with no response. My husband called him no response. My husband did speak with someone in finance but it was a dead end. I finally went to Wayne ackers and asked to speak with David Lala. He recognized my name but denied ever receiving any messages from either Al Packard or my husband. He then told me the only way to reach him is by text. He doesn’t answer emails nor does he answer calls. He gave me his business card and asked for me to communicate with him via text. He was going to reach out to the company to try and get permission for a Ford authorized dealership to do the work. We have never had such a restriction and was very surprised another dealership had to give permission for the work to be done. By this time I have now been without my car for 1 month. My rental car from Al Packard had to be returned. So I called Wayne Ackers and told them I will be bringing my car to them and I need a rental. I was provided a rental. I asked them how much longer it will take for me to get my car. They said they can’t take Al Packards test results they would have to do their own. It took another 2 weeks before my car was done. Needless to say customer service was completely non existent. Tyler tried his best but had absolutely no cooperation from any of his support staff. David Lala was not helpful. I never heard of an employee who can’t be reached by email or phone. How do your clients reach him if they don’t have his cell. And even then it took over a week to get a response. So due to Wayne Ackers inability to provide customer service I was without My car for 6 weeks when I could have had it back in two weeks. Worst experience I have ever had More

by RMSHALHOUB Verified Customer Verified Customer

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Very professional and helpful. Krist took good care of me..the wait time for service was very minimal. Krist took good care of me..the wait time for service was very minimal. More

by noelsantiago Verified Customer Verified Customer

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