Kim Bailey | Page 9

Over all good Process was a little longer than expected but over all, it was a good experience. Kim was very helpful and was more than willing to assist in any way Process was a little longer than expected but over all, it was a good experience. Kim was very helpful and was more than willing to assist in any way possible. More

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Excellent experience I just purchased a 2016 Honda Civic from Kim Bailey at Bourne’s Auto Sales. She is fantastic! Fo see Kim for your next vehicle! I just purchased a 2016 Honda Civic from Kim Bailey at Bourne’s Auto Sales. She is fantastic! Fo see Kim for your next vehicle! More

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It was simple to purchase my 650i Gran Coupe but has issues Ok Kim Bailey was my sales agent, she is mad nice and very cool too. My issue with the dealership is the "No Hassle Price". What that does is takes aw Ok Kim Bailey was my sales agent, she is mad nice and very cool too. My issue with the dealership is the "No Hassle Price". What that does is takes away the customers ability to make a deal that they are more comfortable paying. It is true that the cars are less than Blue Book but bargaining is a big part of car buying. I was pleased that the car I wanted sat long enough while I was shopping all around New England to pick the right car for me. While I was on the search from May 22, 2019 til I purchased it on June 24, 2019 that the price surprisingly went down $1,000 two weeks later and another $1,000 two weeks after that. So if I sat down to make the purchase just a month earlier they would not have accepted the price of $2,000 less. So I got lucky that the price was reduced. Anyways, I drove from Norwich, CT by Foxwoods and Mohegan Sun Casino (79 miles) to purchase this gorgeous BMW 650i Gran Coupe and I am cool with my purchase for the most part. Kim is fiesty and fun so I know she would also be mad cool to hang out with. :) There are two issues I pointed out with the car that I wanted addressed before I purchased it but sadly nothing was done. #1 - The rear camera is under the BMW emblem and when you put the car in reverse it flips to reveal the camera, well it is supposed to flip back close when you put it in drive and this does not, it sticks and stays open. I wanted that fixed. I tried lubing it but it was unsuccessful. At this point I will likely end up spending a few hundred bucks to replace that myself. #2 - Issue is the idrive knob spins fine for a few loops but then it gets pretty tight for about half a button spin. It is obviously not supposed to get tight at all. I wanted that serviced and fixed but it was not. That again will likely cost me $750+ to get it done at a BMW dealership. At 79 miles away it will be such a pain to bring it back for them to look at it, try to lube them up then say, nope, need to replace the iDrive Knob and BMW emblem. Then they will have to order it for me and tell me to come back in a week or so, then I will have to take another 160 mile round trip AGAIN for them to correct the two issues that should have been done before I purchased the vehicle. I want to make this clear that this is not a reflection of Kim Bailey but rather the dealership as a whole! She is not in the service dept who should have discovered and address these issues with the pre-inspection prior to listing it. Kim had the car clean and fully gased up for me prior to arrival which was good. She even had it ready with a dealer plate for me to take it for the second test drive before making the final decision yesterday (06.24.19) If the Dealership wanted to make it right for me they would have two parts purchased and waiting to be installed with ONE visit. I mean, I dropped $34,000 cash/check on the car. If the dealership addresses and fixes my issue I will be glad to give an updated 5 star review, until then 2 stars because it will cost me hundreds of bucks and time to take care of this myself. My review is 100% accurate and honest. I stand by it by posting my email address and full name for anyone to verify. Al Mayo, Norwich, CT a2thamay More

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Staff was Great The staff at Bourne’s was great. Started with Greg who met me at the door and treated me great. He was busy with another customer when I returned a The staff at Bourne’s was great. Started with Greg who met me at the door and treated me great. He was busy with another customer when I returned a week later so he asked if Kim could help us out. She was great. Very friendly and helpful along the whole process. The manager Shawn took good care of us and was also very nice to deal with. It so happened when we were picking up the car Kim had the day off so she hooked us up with Jose who took very good care of us as well. The whole staff was great to deal with and worked very well together. Oh yea and there selection of vehicles was very good! More

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Easy and enjoyable Kim was one of the nicest and easiest people to deal with. She makes the car buying a very easy process. She understood what I was looking for and hel Kim was one of the nicest and easiest people to deal with. She makes the car buying a very easy process. She understood what I was looking for and helped me get that. More

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Good overall experience The initial price was reasonable, and Kim went above and beyond to ensure my experience was good. No haggling, and no issue with financing using my o The initial price was reasonable, and Kim went above and beyond to ensure my experience was good. No haggling, and no issue with financing using my own institution. Very happy and would go here again. More

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Great service and very professional Very easy and professional experience. Sales person, Kim, was excellent! Very patient and well informed. She stepped in to help with every part of the Very easy and professional experience. Sales person, Kim, was excellent! Very patient and well informed. She stepped in to help with every part of the transaction. I would recommend you try them out! More

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Great Experience This was our first time buying a used car for our daughter. It was a great experience from start to finish. Kim greeted us at the door with a smile This was our first time buying a used car for our daughter. It was a great experience from start to finish. Kim greeted us at the door with a smile and she was very helpful in helping us find the right car. We will definitely be back More

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Recommend to Others Kim was great. She listened, paid attention, made sure she knew what we wanted, and helped us get it. The paperwork was dealt with efficiently, too. Kim was great. She listened, paid attention, made sure she knew what we wanted, and helped us get it. The paperwork was dealt with efficiently, too. More

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Quick,easy,enjoyable We recently pucrchased a vehicle from Kim and she made everything so easy. She was a pleasure to work with and took care of everything we needed! Defi We recently pucrchased a vehicle from Kim and she made everything so easy. She was a pleasure to work with and took care of everything we needed! Defiantly recommend this dealership and Kim!!! Thanks again! More

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