Kim Boutell

Very great customer service n greetings was excellent and the wait time was quick and great thanks for getting my car fixed thre right way the wait time was quick and great thanks for getting my car fixed thre right way More

by pimpin55 Verified Customer Verified Customer

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I specifically mentioned 2 items. After waiting 1.5 hours, she came back and said service needs to order a switch. I told her 5 days prior, the window switch is broken on the Passenge After waiting 1.5 hours, she came back and said service needs to order a switch. I told her 5 days prior, the window switch is broken on the Passenger side, still I needed to wait. The other item was the radio. U-Box connect error pops-up constantly. I called her a day before to inform her, yet when I pulled out the dealership, that wasn't working. I tried to call minutes later, voicemail message. I can home and mentioned that, I needed to come back in a week. I was pumping fuel Friday and noticed my Sharkfin cover to my antenna is missing. I called Spitzer and was told it is okay to drive around with no problem. I have a Monthly Car Wash plan that I cannot use, per Spitzer. Very inconvenient to drive, constantly pushing the radio screen. Kim did inform me that the repair cost is a $100.00 deductible, but since I said something, that might be waived. More

by Tom Zak Verified Customer Verified Customer

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Too much upselling. They did not put air in my tires after asking three times. They did not put air in my tires after asking three times. More

by steven Verified Customer Verified Customer

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Kim was amazing to work with. She made a difficult situation better. We live over an hour away and she was wonderful accommodating us. She made a difficult situation better. We live over an hour away and she was wonderful accommodating us. More

by hawkmelody Verified Customer Verified Customer

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State of the art facility with honest and experienced employees that complete the job correctly and on time employees that complete the job correctly and on time More

by Jeff Verified Customer Verified Customer

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Horrible would not ever come back there and I'm thinking about suing Horrible unprofessional rude about suing Horrible unprofessional rude More

by Dutchin1998 Verified Customer Verified Customer

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I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fixed. I don't know how this slipped through the mechanic. The guy in charge at the time told me how the mechanics suck there.And things always were returned, 2 weeks goes by.I call to see what's going on.I can't get through to anybody another week goes by so I finally decide to come in person. The guy's supposed to leave got fired or quit who was in charge of my truck. Nobody knew the truck was there to be looked at again. Now it's November 11th and I still have no word on my truck. The customer service here sucks the mechanics.Obviously don't know what the xxxx they're doing.I would not recommend this and they haven't even tried to make anything bright in this situation More

by e.neiner27 Verified Customer Verified Customer

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Friendly, efficient service. Clean facility. Good coffee. Staff has good communication. I appreciate they know the history of my car. Clean facility. Good coffee. Staff has good communication. I appreciate they know the history of my car. More

by Joyce.shank Verified Customer Verified Customer

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Great service. 120 years in business. Nice new remodel since the last time I was there. Good location on brookpark road and near 480. 120 years in business. Nice new remodel since the last time I was there. Good location on brookpark road and near 480. More

by Rick M Verified Customer Verified Customer

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The dealership was amazing and the customer service was outstanding. I appreciate them and their service outstanding. I appreciate them and their service More

by nate.1991c Verified Customer Verified Customer

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