Kim Boutell

Very friendly, got me scheduled for service quickly because of a check engine light, also given a loaner vehicle. Kept me updated, and finished the repair in a timely manner. because of a check engine light, also given a loaner vehicle. Kept me updated, and finished the repair in a timely manner. More

by Tiberioanth Verified Customer Verified Customer

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My appointment took much longer than anticipated for routine service and a recall. After leaving, I discovered a technical glitch made as a result of the emissions recall. I had to return to dealership routine service and a recall. After leaving, I discovered a technical glitch made as a result of the emissions recall. I had to return to dealership later in the day for another extended visit to reset my car's information cluster panel. More

by C. Walker Verified Customer Verified Customer

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Outstanding! We purchased a used Jeep Compass from a non-Jeep dealership. We brought our Jeep to Spitzer for an inspection. After the inspection your service team We purchased a used Jeep Compass from a non-Jeep dealership. We brought our Jeep to Spitzer for an inspection. After the inspection your service team gave my Daughter a tour of her SUV, showing her some of the features and general maintenance. More

by Jennifer Mahnic Verified Customer Verified Customer

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So i brong my vehicle in to get the recalls tooking care of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technic of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technician could explain and show me better... I get to the dealership and walked to my vehicle where i was shown my gas tank and the tip of my quick connector for the fuel line snapped and was then told by the technician he tried to superglue it back together everything else came apart fine and was great this snapped when he took it off i took pictures and asked if i could speak to a supervisor and was told he was in a meeting after waiting a hour i asked to speak with the Gm please and was told he was in a meeting ok ill wait after another hour i was told that it was epoxyed and i can see it but not touch it i took another picture and asked for the gm i was told he was not in today i asked can i have his business card please they then told me he doesn't have contact information to call the store number i have the pictures of before when it was superglued and after it was then epoxyed it is more then clear from pictures and looking at the break it was done from the technician and this dealership who do I have to or need to contact to speak to someone to have my vehicle back the same way it was when i dropped it off?? More

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With Kim's assistance she kept me informed on what was going on with car from beginning to end and I appreciate that. There was a gentleman that came to me and thanked me for coming in and he was also ver going on with car from beginning to end and I appreciate that. There was a gentleman that came to me and thanked me for coming in and he was also very welcoming. The atmosphere there I enjoyed, it was clean, smelled good and customer service was awesome. So thank you!! More

by dorseycherelle Verified Customer Verified Customer

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Very quick, Friendly service. Was very pleased with the work I had done. Thank you so much, I will be using you again Was very pleased with the work I had done. Thank you so much, I will be using you again More

by Angiromine Verified Customer Verified Customer

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Great customer service. Kim was very pleasant to talk with. The free customer shuttle service was very helpful. Kim was very pleasant to talk with. The free customer shuttle service was very helpful. More

by Czyzynskirich Verified Customer Verified Customer

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Kim was great. Got me in quick and taken care of. Kim in service was great. She got me in quick and helped resolve my problem. Got me in quick and taken care of. Kim in service was great. She got me in quick and helped resolve my problem. More

by Tjp5374 Verified Customer Verified Customer

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The staff was courteous and my service was on time and well done. Love coming here for my service needs. well done. Love coming here for my service needs. More

by TOMDBATTLE Verified Customer Verified Customer

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I was without my care for about a week and when I picked up the car it still was not fixed and 4200 is a lot of money only to have to go somewhere else to get the car fix for way less. up the car it still was not fixed and 4200 is a lot of money only to have to go somewhere else to get the car fix for way less. More

by calshami Verified Customer Verified Customer

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