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Kim Hausmann
Kim Hausmann | Page 192
Service Consultant
Jim Butler Chevrolet
759 Gravois Bluffs Blvd
Fenton, MO 63026
2,137 Reviews
2,137 Reviews
Write a Review2137 Reviews of Kim Hausmann
May 30, 2019
Unknown charges I recently went to Jim Butler for 2 warranty issues and an oil change/tire rotation. Everyone on the phone was very polite when I scheduled the appoin I recently went to Jim Butler for 2 warranty issues and an oil change/tire rotation. Everyone on the phone was very polite when I scheduled the appointment and when I dropped off the vehicle. I was given an estimate on the 2 non-warranty services by Kim and given a courtesy vehicle. When I picked up the vehicle, however, I was surprised by the bill. On page 1 for example, there was a hazmat charge, which was never discussed at drop-off. In addition, when I combed through the details of each work, I had difficulty understanding 2 charges and learned that 1 warranty situation had not been resolved. The note from the technician said to discuss the issue with the owner, which was not done. After speaking with an office manager, I learned that the hazmat charge was essentially a tool/supply rental fee based on the cost of your service for non-warranty work. For example, a $1000 bill would have a higher hazmat fee than a $200 bill. The representative also said this was "standard," such as when you would go to Dobbs Tire and Auto, and was disguised as a different fee or tax. Once again, this fee was not disclosed at drop-off. Then, I tried to use my Chevrolet rewards point. The representative at the counter said I needed to print a voucher off at a courtesy computer. The only computer was broken, and then when I went to ask someone from the Parts counter if I could use their computer, I was told I didn't need to print a voucher. At this point, I went to my 3rd time in line to speak to a representative. I explained that the computer was broken and I couldn't print a vouch but apparently didn't need one. She disagreed. After being there for approximately 30/35 minutes by this point, I paid my bill and left. I followed up with another Chevrolet dealer, George Weber in Columbia, IL. They stated that they have a supply fee that caps off at $10, regardless of the job, for non-warranty work. Update: I spoke with Theresa from Jim Butler. I want to add to a few points. 1. Hazmat fee Theresa explained what this is and that it caps off at $25. She reported that the company will be disclosing this fee up front during your service consult. 2. GM rewards A printed voucher is needed per GM. Office personnel have been updated and this requirement for the paper format will be disclosed when customers drop off cars for service. 3. Lack of resolution on work This was Jim Butler’s mistake, which they took accountability for. Service representatives have been counseled. More
by Gabbee
Verified Customer
May 28, 2019
Great service Thanks for all you do for all of our School Sisters of Notre Dame! Regardless how often we come or how many different people we deal with it seems we Thanks for all you do for all of our School Sisters of Notre Dame! Regardless how often we come or how many different people we deal with it seems we meet with friendly faces and great service. More
by jfennewald
Other Employees Tagged: Mike Johnson, Andrew, Flo, Daine
May 28, 2019
Good job, bad scheduling You guys do a good job, and Kim is wonderful, but I should have been told when I scheduled my appointment that you were running about 24 hours behind You guys do a good job, and Kim is wonderful, but I should have been told when I scheduled my appointment that you were running about 24 hours behind schedule. I had to change all of my plans at the last minute. Things like oil changes, tire rotations, etc. should be scheduled so that people can wait for their cars. More
by jmelch10
May 28, 2019
Customer Service??? Brought my 2018 Silverado in for routine maintenance and an issue with rail dust. After two days I was told that they would not do anything about the Brought my 2018 Silverado in for routine maintenance and an issue with rail dust. After two days I was told that they would not do anything about the rail dust (truck only has 14k miles). I had the same issue with my 2016 but I was told nothing could be done with that truck because it was out of warranty. I specifically bought an extended bumper to bumper warranty through GM for these type of issues. I was told that if I had brought the truck in sooner they could've done something. The issue just started appearing so I don't really know how I'm supposed to bring the vehicle in sooner. The issue could've been resolved with a guy or two that wash cars for them taking maybe an hour or two with claybar. It's just disappointing customer service. I could've driven to Jim Butler's other dealership (linn) and I know it would've been taken care of there but I shouldn't have to. I shouldn't have to drive 1.5hr to get the service expected from the same dealership group when I can drive 15 min away....... More
by chris123
May 24, 2019
The awesome service team!!! Service team Butler is helpful with every concern you have. They will work with you through any issue. Try and find that kind of relationship in tod Service team Butler is helpful with every concern you have. They will work with you through any issue. Try and find that kind of relationship in today's world!!! More
by brandel578
May 23, 2019
Inpsections/check car Such very fine people! It is always a pleasure coming there! I guess I could go on and on to really let you know how much you are appreciated. Such very fine people! It is always a pleasure coming there! I guess I could go on and on to really let you know how much you are appreciated. Sister Janice More
by jfennewald
Other Employees Tagged: Mike Johnson, Brad Sowers, Flo, Diane, Andrew
May 23, 2019
quick personal service Jim Butler in Gravois Bluffs is my first choice for service on my car. I am always greeted right away and all concerns are addressed properly! Thank Jim Butler in Gravois Bluffs is my first choice for service on my car. I am always greeted right away and all concerns are addressed properly! Thank you! More
by nicolemyersrat
Other Employees Tagged: Eric Ruchala
May 22, 2019
Routine Maintenance From the time I pulled into the service bay until I payed the cashier, my service was done in a timely manner. Kim was thorough, courteous and educate From the time I pulled into the service bay until I payed the cashier, my service was done in a timely manner. Kim was thorough, courteous and educated. Waiting area was pleasant! Full of free coffee, water and donuts....not to mention free Wi-Fi and charging. Cashier's are always pleasant and informative!! More
by dwg1969
Other Employees Tagged: Cashiers!
May 14, 2019
Very accommodating, friendly and kept me updated on repaIrs It was a Saturday and pouring rain when my thermostat went out. Made it to your dealership and Kim in service said they had no journeyman in on Saturd It was a Saturday and pouring rain when my thermostat went out. Made it to your dealership and Kim in service said they had no journeyman in on Saturday. But she went out to the shop and found Zach had come in but was working on a diesel repair. I told Kim I was from Indiana and had just traveled 4 hours to St. Louis when it went out. She and Zach became very accommodating and even though they did not have the part in stock but they sent someone to an auto parts store to pick one up. So in about 3 short hours they had fixed my 2017 Camaro ZL1 customized engine and away I went on my trip to Boise, Idaho. I cannot say enough praise about both Kim and Zach and how friendly and concerned they were with my problem. They both have a great attitude! More
by dplutgri
Other Employees Tagged: Zach ?? - diesel mechanic?? Kim will know
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