Kim Hausmann
Kim Hausmann at Jim Butler Chevrolet

Kim Hausmann | Page 193

Service Consultant

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

4.5
2,137 Reviews
4.5

2,137 Reviews

Write a Review

2137 Reviews of Kim Hausmann

May 14, 2019

Dealership Rating
Employee Rating

Great service The crew was great start to finish . Fixed my warranty speaker rattle issue . Gave me a loaner car to use while the truck was getting fixed . Thank yo More

by joe9290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2019

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

May 14, 2019

Dealership Rating
Employee Rating

Oil change, maintenance, emissions The staff was welcoming when I arrived. They asked me if I needed anything from inside my car, let me know where to wait, showed me areas of concern i More

by KELLYTEUSCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2019

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

May 10, 2019

Dealership Rating

Just an oil change It took over 2 hours for a scheduled oil change at 11 AM on a Wednesday. This is a little long to wait for an oil change on a brand new car. More

by jcgoodues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Johnson, Melissa Perez

May 10, 2019

Jim Butler Chevrolet responded

Thank you for sharing you're experience with us. We understand your frustration and we're sorry that we went over our estimated wait time for an oil change and tire rotation. Our business volume has drastically increased with the seasons changing and unfortunately it got the better of us on the day you had your appointment. We are constantly working to improve and we hope your next visit goes faster!

May 10, 2019

Dealership Rating

Service Takes too Long I dropped my Traverse off on a Tuesday night and it was not looked at until Friday. I know they are busy but they need to book their service times a More

by robbarham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 10, 2019

Jim Butler Chevrolet responded

Thank you for your feedback. We do understand your frustration and understand that your time is valuable. When scheduling the appointment, they should have informed you that the appointment being made was to meet with a service advisor. This also should have been reiterated in your reminder emails and when you met with the service advisor. Due to the high volume at the dealership, at times there is a wait for vehicles to be seen by our Journeymen. That being said, we are continually working to shorten this wait time for our customers and sincerely appreciate your business while we work to improve.

May 10, 2019

Dealership Rating

FINE not more or less Came in for the free oil change offered with new car purchase and left with over $100 charge for extra work on the chevy equinox. More

by toddmt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 10, 2019

Jim Butler Chevrolet responded

Thank you for your business and your feedback. We understand it can be frustrating when your vehicle needs more maintenance than you originally planned on. We're glad we were able to recommend the work needed for your Equinox to make sure you and any of your passengers are as safe as possible, now that it is running in top condition. If you would like to discuss your experience in more detail, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

May 09, 2019

Dealership Rating
Employee Rating

great customer service Service manager provided all the info I needed asked a few simple questions. Dealership provided a clean quiet place to wait for my service to be comp More

by RICKSUEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2019

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us and that you enjoy your multi-point vehicle inspection. We look forward to seeing you next time!

May 01, 2019

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Employee Rating

2009 CTS The persons I spoke to were Mallory, Melissa and my serviceman I thought was Greg-they were all professional, courteous and very helpful. My car ha More

by conleylisa01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Johnson, Melissa Perez

May 06, 2019

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

May 01, 2019

Dealership Rating

Great and friendly service Bill Timmins always makes my visits easy and is extremely knowlegable with any questions I may ask. No issues and I don't feel pressured into getting More

by thomas.stockmann.87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Rhame, Don Bay, Doug Darr , Alex Cox, Mike Johnson, Mike Marshall, Melissa Perez, Tyler Sparks, Bill Timmons

May 06, 2019

Jim Butler Chevrolet responded

Thank you so much for your kind words, Mr. Stockmann. We really appreciate you taking the time to share your experience with us- and we agree, Bill is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

May 01, 2019

Dealership Rating
Employee Rating

Cruze They worked on my car because the engine light came on they fixed it but it only ran for 2 day the it was back in here to be fixed again. More

by kymstranger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Johnson, Melissa Perez

May 06, 2019

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We're sorry to hear that your Check Engine Light came back on so quickly. We are happy to take another look at it for you and hopefully fix the additional problems that are popping up. Please give us a call so we can set up a time for you to bring your vehicle back in, if you haven't already.

April 29, 2019

Dealership Rating
Employee Rating

Oil change and tire rotation. Courteous, great donuts and completed on time. Kim was great to work with. Wi-fi and charging station to get work done while waiting. Salesman, Chris More

by deanklohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Saettele

Apr 30, 2019

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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