Kim Hausmann | Page 2

Jim Butler Chevrolet responded

Thank you for your review! We're happy to hear that your check-in process was easy and well organized. Providing friendly, courteous service and making visits as smooth as possible are priorities for our team, so it's wonderful to know that was reflected in your experience. We appreciate you choosing Jim Butler Chevrolet and taking the time to share your feedback. We look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for bringing this to our attention. We sincerely apologize for any interaction that made you feel uncomfortable or misinformed. We understand your concerns regarding the information you were given about warranty coverage, and we appreciate you sharing your feedback. If you would like to discuss your experience further, please feel free to reach out to Chuck directly at cgeringer@jimbutlerautogroup.com. He would be happy to listen to your concerns and work with you toward a resolution. Thank you for your feedback. It helps us improve and provide a better experience for all of our customers.

Jim Butler Chevrolet responded

Thank you for your kind feedback! We're glad to hear our service team kept you informed throughout the process and clearly explained the work being performed on your vehicle. Providing clear communication and keeping our customers updated are important parts of delivering a great service experience. We appreciate your business and look forward to assisting you with your future automotive needs. Thank you for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for your feedback! We're pleased to hear that you were satisfied with the service provided for your Silverado. Our team works hard to create a friendly, welcoming atmosphere while delivering quality service, so it's great to know that made a positive impression on you. We appreciate your business and look forward to helping keep your Silverado running at its best for years to come. Thank you for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear you had a positive experience with our team. Providing friendly service, maintaining a clean facility, and completing work efficiently are all priorities for us, and it's great to know we delivered on those during your visit. We appreciate your business and your kind words. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for the 5-star review! We're delighted to hear that our team was able to get your tire repaired quickly and get you back on the road, even without an appointment. Providing friendly, efficient service when our customers need us most is always our goal. We truly appreciate your kind words and your trust in us. If there's ever anything else we can do to help, please don't hesitate to stop by. We look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We understand that receiving a major repair estimate can be frustrating, especially when there was confusion regarding the evaluation process and diagnostic fee. We appreciate your feedback and are glad to hear that Kim was professional in assisting you and helping connect you with a Service Representative to address your questions. We're also pleased that Tim took the time to discuss alternative options while you considered your repair and replacement decisions. Clear communication is important to us, and your comments help us identify opportunities to improve. If you would like to further discuss your experience, please feel free to reach out directly to Chuck at cgeringer@jimbutlerautogroup.com. He would be happy to review your concerns and answer any additional questions you may have. Thank you again for your feedback and for giving us the opportunity to assist you. We wish you the very best moving forward.

Jim Butler Chevrolet responded

Thank you for the great review! We're thrilled to hear that you found our team professional, respectful, and committed to providing a positive experience. We're also glad that our clean and welcoming dealership environment helped make your visit an enjoyable one. We truly appreciate your kind words and your business. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We are concerned to hear that you felt pressured into services you believed were unnecessary and that you were given the impression your warranty could be voided if you declined them. Transparency and clear communication are extremely important to us, and we would like the opportunity to review exactly what was discussed during your visit. Please reach out to our Service Manager, Chuck Geringer, at cgeringer@jimbutlerautogroup.com so we can look into your experience and address your concerns directly. We appreciate your feedback and hope to have the opportunity to make this right.

Jim Butler Chevrolet responded

Thank you for the kind words! We're thrilled to hear you received great customer service and found our team helpful throughout your experience. Referrals from satisfied customers are the highest compliment we can receive, and we're honored that you would recommend us to your friends and family. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!