Kim Hausmann | Page 3

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that our team provided such a fantastic experience. Knowing that you felt well taken care of and had a great visit means a lot to us. We truly appreciate your kind words and your loyalty to Jim Butler Chevrolet. Thank you for choosing us, and we look forward to serving you for many years to come!

Jim Butler Chevrolet responded

Thank you for your continued trust in our service team! We're happy to hear that you received the great service you've come to expect and that we were able to get you in and out quickly. We truly appreciate your loyalty to Jim Butler Chevrolet and look forward to providing the same efficient, quality service at your next visit!

Jim Butler Chevrolet responded

Thank you for your review! We're glad to hear your oil change and tire rotation were completed quickly and that you were back on the road within an hour. It's also wonderful to know your service advisor provided friendly service throughout your visit. We appreciate you choosing Jim Butler Chevrolet and look forward to taking care of your vehicle again in the future!

Jim Butler Chevrolet responded

Thank you for your kind words! We're thrilled to hear that our team treated both you and your vehicle with courtesy, kindness, and respect throughout your service visit. Knowing that you're always happy when you get your vehicle back is the highest compliment we could receive. We truly appreciate your continued trust in Jim Butler Chevrolet and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for your review! We're glad scheduling was easy and that we could get you in at a time that worked for you. It's great to hear our team was friendly, welcoming, and took the time to discuss your concerns. We appreciate your trust in Jim Butler and look forward to assisting you again in the future!

Jim Butler Chevrolet responded

Thank you for your review! We're glad to hear that everyone was friendly and made your visit a positive experience. It's great to know you were able to get in quickly and that everything went smoothly from start to finish. We appreciate your business and look forward to serving you again at Jim Butler!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're honored to hear that you think Jim Butler is a great dealership and would recommend us to others looking for a new or pre-owned vehicle. Your support means a lot to our team. Thank you for choosing Jim Butler, and we look forward to helping you with all your automotive needs in the future!

Jim Butler Chevrolet responded

Thank you for taking the time to share your feedback. We're glad Stephanie was able to turn your visit into a positive experience. Providing friendly, attentive, and informative service is what we strive for, and it's wonderful to hear that she took the time to help you locate your coupons, explain the oil change process, and ensure all your questions were answered. We also appreciate your honest comments about the arrival experience. Making every customer feel welcomed and acknowledged from the moment they arrive is extremely important, and we'll share your feedback with our team as we continue working to improve. Thank you for recognizing Stephanie's efforts and dedication to customer care. We truly value your business and look forward to serving you again at Jim Butler in Fenton!

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the longer-than-expected wait time during your oil change visit. We understand that two hours is frustrating, and we know your time is valuable. We also appreciate you bringing the waiting area seating to our attention. Customer comfort is important to us, and we'll be sure to share your comments with our team as we look for ways to improve the experience for our guests. We value your business and your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to provide you with a quicker and more comfortable visit next time. Thank you for choosing us.

Jim Butler Chevrolet responded

Thank you for sharing your experience. We sincerely apologize for the lack of communication during your service visit. We understand how frustrating it is to leave your vehicle with us and not receive updates, especially when you have to come to the dealership yourself to find out what's going on. We're also sorry to hear that you left feeling uncertain about the diagnosis of your vehicle. Our goal is always to provide thorough inspections, clear explanations, and transparent communication so our customers can feel confident in the recommendations we make. It sounds like we fell short of those expectations during your visit. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We will share your comments with our service team to reinforce the importance of keeping customers informed throughout the repair process and providing clear, detailed explanations of diagnostic findings. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in us in the future.