Kim Hausmann | Page 26

They are wonderful! In all ways except the cost is always way too much. Service is excellant. In all ways except the cost is always way too much. Service is excellant. More

by rhonda.brannum Verified Customer Verified Customer

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Always helpful and keep you up to date on repairs. . I feel they listen to my problem and find the solution. . I feel they listen to my problem and find the solution. More

by holmes8179 Verified Customer Verified Customer

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Highky recommend this dealership and the entire staff. I am hoping the dealership can convince their bosses at GM to approve my refund for a rental car I had to get from Enterprise as no dealer demo was I am hoping the dealership can convince their bosses at GM to approve my refund for a rental car I had to get from Enterprise as no dealer demo was available for 10 days while my 2024 Trax was in their service dept for covered warranty repairs for 2.5 months. Had to wait for a part. I was directed to use Enterprise rental car until a demo came in, which I did. Verified with GM this was correct and would be reimbursed. The dealer was able to provide a demo after 10 days, which was greatly appreciated as I could then return the Enterprise rental. All staff at dealership have been outstanding, especially Dalton. Every visit (4) since my new car purchase August 2023 has been friendly, efficient and customer oriented. I realize GM’s refusal to refund a portion of my enterprise rental cost is not the dealer’s fault. However, I spoke with GM re: reimbursement of a rental before I rented from Enterprise, where they confirmed they could reimburse me for $40 day up to 10 days. It also was mentioned at the dealership. I submitted all the required paperwork. Then wait for reimbursement until my own car was fixed. Then denied because I used the dealer demo after returning Enterprise rental. Which is what GM instructed me to do. $400 isn’t alot of money but it was a big expense to me (retired) and I still naturally was making my car payments as well I believe GM mislead me thru the process and honestly feel bad that the dealership and staff are not being supported by GM as GM obviously has a supply chain issue for parts and then will not compensate their long time (since 1957) Chevy owners. And GM does not back up the info on their website re: reimbursements. Bottom line: I would rate Jim Butlef outstanding, love my Trax (repairs and all) and appreciate their assistance. Great staff, great communications. But just so frustrated GM (buy USA) misled me completely. $400 is nothing to GM. For me, it’s a Xmas visit to my out of town son (U.S. navy commander) and my grandkids. Who, by the way has still running 76 Camaro, Suburban, had a Cruze) and a Chevy truck. Thank you to the dealer for trying to help me thru this process. I recommend Jim Butler to any one looking for a car. More

by stlhckyfan Verified Customer Verified Customer

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Never fret about about any service I receive from the Butler team. If there is an issue, it will be resolved. Thank you guys!! Butler team. If there is an issue, it will be resolved. Thank you guys!! More

by brandel578 Verified Customer Verified Customer

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I had excellent service . I was provided a ride home and back when my car was finished . I am very pleased with the professionalism of everyone that I came in contact with . I was provided a ride home and back when my car was finished . I am very pleased with the professionalism of everyone that I came in contact with . More

by sscarson60 Verified Customer Verified Customer

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She was very helpful to my son as this car was not new, but new to him. but new to him. More

by latisha.smith1922 Verified Customer Verified Customer

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My experience was great. I would recommend this dealership and associate to anyone looking to purchase a vehicle. I would recommend this dealership and associate to anyone looking to purchase a vehicle. More

by chase.ernst Verified Customer Verified Customer

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Waiting was a little long and didn't like that people who came after me got waited on and out of there quicker than I did came after me got waited on and out of there quicker than I did More

by nikkijohnson603 Verified Customer Verified Customer

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Glad someone decided it made sense to do a maintenance/ warranty (software upgrade) when the vehicle was dropped off. The day prior I was told that would have to be scheduled separately & that was very fr warranty (software upgrade) when the vehicle was dropped off. The day prior I was told that would have to be scheduled separately & that was very frustrating to me since in prior years & vehicles from this dealership that was done & no scheduling another appointment needed. More

by kdcoots Verified Customer Verified Customer

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Working with Tyler was a pleasure he was up front and honest very helpful I will be back honest very helpful I will be back More

by daren.williamson86 Verified Customer Verified Customer

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