Tyler Ransom

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve endured from the time of purchase through your service visits. This is not the level of care or professionalism we strive to provide, and we regret that we fell short in multiple areas. While we’re glad to hear that Tyler initially treated you well, we’re very sorry that the transition during his absence was handled poorly and that your vehicle was not properly detailed or fueled at delivery. That should not have happened, and we understand how disappointing that must have been. We are especially concerned to hear about the mechanical issues you experienced so early in ownership and the length of time your truck was in our service department. We recognize how critical clear, respectful, and proactive communication is during long repairs, and we apologize that your interactions did not meet that standard. Your feedback regarding our service communication and overall attitude will be addressed internally, as it’s important for us to use situations like this to improve. We understand why this experience has left such a negative impression, and we truly regret losing your confidence in our dealership. If you are open to it, we would appreciate the opportunity to speak with you directly and see if there is any way we can help make this right. Please feel free to contact our Service Manager at 314‑274‑1687, or reach out to our management team at your convenience. Again, we apologize for the experience you had and thank you for bringing these concerns to our attention.

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Jim Butler Chevrolet responded

Hello, we really appreciate your feedback! Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We hope to see you soon!

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that this was missed. Please reach out to me directly at toden@jimbutlerchevrolet.com with your name and VIN I will be happy to look into this for your.

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Wow, it's experiences like yours that really keep us motivated! We sincerely value your business and look forward to your next visit!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!