GM parts take too long to be available resulting in
extended down times for vehicle
extended down times for vehicle
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by Dgierer
Verified Customer
Verified Customer
Service Price Transparency
First time using the service team at Jim Butler.
Found everyone to be friendly and helpful from early morning drop off to pick up. Really like the tracking app that provides progress updates.
Found everyone to be friendly and helpful from early morning drop off to pick up. Really like the tracking app that provides progress updates.
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by Kevin C. Carl
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2025 -
Jim Butler Chevrolet responded
Thank you so much for your kind words and for choosing Jim Butler Chevrolet for your service needs! We're thrilled to hear that your first experience with our service team was a great one. Our team works hard to provide friendly, efficient service from drop-off to pick-up, and we're glad the tracking app helped keep you informed throughout the process. We look forward to serving you again in the future!
Have enjoyed working with everyone on the service team at
Butler. Been doing it for 35+ years!! Never a problem that we can't resolve.
Butler. Been doing it for 35+ years!! Never a problem that we can't resolve.
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by brandel578
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kayla Merrick
Oct 18, 2025 -
Jim Butler Chevrolet responded
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We sincerely value your business and look forward to your next visit!
Everything has been very simple.
They've called with information, reminders, and helped answer any questions ive had.
They've called with information, reminders, and helped answer any questions ive had.
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by kristinconway122
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Jim Butler Chevrolet responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
If you make a appointment for service you should start
service the day of appointment
service the day of appointment
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by Holymoly41
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2025 -
Jim Butler Chevrolet responded
Thanks for this feedback. We apologize that your time expectations weren't properly managed. Your check in time is set aside for you to speak to your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician. Because we do respect your time, we have multiple options for drop off as well as a private nook to work or to conduct personal business. We also have a complimentary shuttle service. We are always looking to improve and truly hope our efforts to improve are evident in future visits.
Always an above-average experience working with the
Butler service team. If it isn't right, it will be made right. Thank you for all your years of service.
Butler service team. If it isn't right, it will be made right. Thank you for all your years of service.
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by brandel578
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kayla Merrick
Oct 09, 2025 -
Jim Butler Chevrolet responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!
Always do a great job!
Very friendly as well. I love how there is a diverse population in workers too, sign of a well run business!
Very friendly as well. I love how there is a diverse population in workers too, sign of a well run business!
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by Kristen
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2025 -
Jim Butler Chevrolet responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Rapid service when I arrived and completed the work on
the planned time. with excellent communications and work
the planned time. with excellent communications and work
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by semiltenberger
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Jim Butler Chevrolet responded
Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.
Over 2 hours to get oil change and rotation then tried to
charge me when it is in my contract for free oil change and rotation
charge me when it is in my contract for free oil change and rotation
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by camaroiroc3
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Jim Butler Chevrolet responded
Thank you for taking the time to leave us your feedback. We apologize that your time expectations weren't properly managed. We normally quote 90 mins to 2 hours for our routine maintenance services. Your appointment time is set aside for your to speak with your service advisor to check in and set a game plan for your vehicle while it's in our care. You can also use this time to add services and speak with your service advisor regarding any concerns you may have. From there, your vehicle waits in line for the next appropriate service technician. Because we respect your time we have multiple drop off options and complimentary shuttle service. We are always looking to improve on our customer wait times and we hope that our efforts to improve are evident in future visits.
Quick service turnaround, great team at JB, everyone is
always friendly, keep you well informed. Also love the cleanliness, professional environment. I would highly recommend.
always friendly, keep you well informed. Also love the cleanliness, professional environment. I would highly recommend.
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by JSCOTTG.GLASGOW
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Jim Butler Chevrolet responded
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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