Kim Hausmann | Page 45

Terrible service didn’t complete the task at hand, plush I left with a front cracked front windshield that wasn’t there when I brought the car. I left with a front cracked front windshield that wasn’t there when I brought the car. More

by terenceclark561 Verified Customer Verified Customer

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Stopped in to get a battery replacement for a key fob and a nitro fill in all four tires. After two hours of waiting had to let about 20psi out of the tires to get them to the right poundage before I could l a nitro fill in all four tires. After two hours of waiting had to let about 20psi out of the tires to get them to the right poundage before I could leave due to being overinflated by the tech. Don’t believe it should take two hours and if it does then you should not have to worry about what work is done and if it’s done correctly. More

by jboedy Verified Customer Verified Customer

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Employees are friendly and very professional I am glad to be doing business with Jim butler be doing business with Jim butler More

by buickregal17 Verified Customer Verified Customer

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I had an appt at 11AM. My car went in right away for an oil change/tire rotation and emissions. I walked out 2 1/2 hours later. This did not make me happy. And, the cost i My car went in right away for an oil change/tire rotation and emissions. I walked out 2 1/2 hours later. This did not make me happy. And, the cost is too high. I could have gotten it done cheaper at Midas or Ziffy Lube, I know because I Goggled it while I waited in your lobby. They said it was due to the price of oil but other companies aren't charging that much, $100.00+. I will be taking my car elsewhere next time for this type of service. More

by sdalles2 Verified Customer Verified Customer

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Excellent attention to the whole process, true to their word and flawless delivery. Bryan was top level from start to finish word and flawless delivery. Bryan was top level from start to finish More

by c.ledbetter.65 Verified Customer Verified Customer

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I brought my 2023 Traverse in for routine maintenance. At checkout, I was charged twice. I was reassured only one charge would go through but when I checked my bank account, both were drafted. When I call At checkout, I was charged twice. I was reassured only one charge would go through but when I checked my bank account, both were drafted. When I called the dealership, I was told the matter would be looked into and I would receive a call back. I never received the call back. A few days after my oil change and engine maintenance, my car gave a warning signal that it had low engine oil pressure and the engine needed to be shut down immediately. I returned to the dealership and was told a bad oil filter was used. The dealership did not have any rental cars. I paid for an extended warranty when I purchased my new vehicle that would provide a rental car to ensure I would never be without a car, so not receiving one put me in a bind while they diagnosed and fixed the problem. The entire experience was unpleasant and frustrating to say the least. More

by eemcguire Verified Customer Verified Customer

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This dealership was huge and clean. I waited for my vehicle while it received its first oil change. The waiting area was also very large and clean. The staff were very friendly and c I waited for my vehicle while it received its first oil change. The waiting area was also very large and clean. The staff were very friendly and courteous. The only thing that frustrate me was that I was 15 minutes early for my appointment and waited 2 hours for an oil change. i think the wait was just too long. More

by arberry74 Verified Customer Verified Customer

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A young man named Dalton Kiley (Service Advisor) walked me through the process. He talked about what needed to be done to my vehicle and of my points, He's been the first service advisor to. me through the process. He talked about what needed to be done to my vehicle and of my points, He's been the first service advisor to. More

by crowe.daniel Verified Customer Verified Customer

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I WAS VERY PLEASED WITH THE SERVICE I RECEIVED AT JIM BUTLER. I USE JIM BUTLER FOR ALL MY SERVICE NEEDS BUTLER. I USE JIM BUTLER FOR ALL MY SERVICE NEEDS More

by beckyjohnston44 Verified Customer Verified Customer

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Got my vehicle in on time, and got it back out in a reasonable amount of time for the work that had to be performed. I like taking it to Jim Butler because they have a comfortable area for waiting, and reasonable amount of time for the work that had to be performed. I like taking it to Jim Butler because they have a comfortable area for waiting, and space adequate to work during the week. Was a bit surprised to find out at the cashier's counter that they were taking on the merchant services fee for credit card payments, and didn't have cash or a debit card on me. More

by m_hofman Verified Customer Verified Customer

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