Kim Phillips | Page 13

Kim was fabulous as always. Great communication and always goes above and beyond. I appreciated the loaner vehicle while the part arrived Great communication and always goes above and beyond. I appreciated the loaner vehicle while the part arrived More

by tolar_kelly Verified Customer Verified Customer

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Customer service was very nice and accommodating. They took time to fully explain processes and procedures. They took time to fully explain processes and procedures. More

by jimmielynnmorgan Verified Customer Verified Customer

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Our Accord Hybrid had a steering issue come up within the first 3,000 miles. We've had horrible luck with our vehicles lately, and unfortunately some bad dealer experiences trying to get those issues resolv first 3,000 miles. We've had horrible luck with our vehicles lately, and unfortunately some bad dealer experiences trying to get those issues resolved, so I came into the service department skeptical of how things were about to go with our latest new car with an issue (which, quite frankly, I'm over at this point). However, my skepticism was quicky turned into relief because Kim took great care of us as soon as we walked through the door! She confirmed the issue we were experiencing is a known one, and our car was likely a victim of it. Our car was quickly diagnosed and the concern noted, the parts were immediately ordered, and the car was back to us the next day. We were even able to get a loaner so my wife could still get to work and back. More

by MAJACK82 Verified Customer Verified Customer

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Got me in quickly and the service was great. We appreciate the quality of the service as well. We appreciate the quality of the service as well. More

by TSHIRES Verified Customer Verified Customer

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Everyone at Honda World is very nice and friendly. They are always very accommodating and welcoming when we have an appointment. They are always very accommodating and welcoming when we have an appointment. More

by DSCMCC Verified Customer Verified Customer

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Took care of my issues and provided a loaner car when had to leave my vehicle for a week. Professional and courteous. Kim was great! to leave my vehicle for a week. Professional and courteous. Kim was great! More

by MonicaAllisonWilder Verified Customer Verified Customer

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Honda World of Conway consistently provides excellent customer service. Kim Phillips is terrific and I always feel well taken care of when she is helping. Great service! customer service. Kim Phillips is terrific and I always feel well taken care of when she is helping. Great service! More

by LRogers Verified Customer Verified Customer

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Meet you on time for your appointment. Very courteous and friendly. Explain your service and answer questions. Dealership is clean and comfortable. Video of your service is a nice touch. Very courteous and friendly. Explain your service and answer questions. Dealership is clean and comfortable. Video of your service is a nice touch. More

by atsrobert Verified Customer Verified Customer

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Kim is amazing and outstanding! Makes it so easy! Was in and out very quickly and really appreciated it! Makes it so easy! Was in and out very quickly and really appreciated it! More

by hbalgavy Verified Customer Verified Customer

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Arrived at 10am for 1. 5hr repair. Received loaner and attempted to contact service advisor (both text and voice call) around 4 hours latter and did not receive response. 5hr repair. Received loaner and attempted to contact service advisor (both text and voice call) around 4 hours latter and did not receive response. Returned to dealership and was told at 4.75 hrs after appointment time that the mechanic and not started to work on my car. Left dealership and returned to my home. Was contacted the next day (24.2hrs after appointment for 1.5hr repair) that the car was ready and they would be delivering it to my house. Car delivered 2 hrs later, 45 minute drive from the dealership. Dealership service needs assistance in accurately scheduling and effectively managing their resources. More

by 1KENJTAYLOR Verified Customer Verified Customer

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