Robert Skinner

Robert Skinner provided excellent customer service and guided me through each step. What I originally came for was completed with great service. I gave Honda World three stars because the recommended serv guided me through each step. What I originally came for was completed with great service. I gave Honda World three stars because the recommended service could not be completed through no fault of Robert. The tires I purchased from Honda World two years ago need replacing after fewer than 25,000 miles when they are suppose to be good for 75,000 miles to 85,000 miles. I was told to contact the manufacturer, who confirmed the tires were under warranty but said the dealership needed to process the claim and referred me back to Honda World who said they don't file the claims. Either Honda World's policy needs updating or not everyone has been trained on it. This is frustrating because I had the same issue with my first set of tires, which should also have been covered under warranty. I should not have to spend another $1,200.00 to replace tires that are under warranty. More

by angela3parker8 Verified Customer Verified Customer

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I was very pleased with how quickly and efficiently everything was done. Enjoyed the snacks that were provided as well while waiting. everything was done. Enjoyed the snacks that were provided as well while waiting. More

by cpounders23 Verified Customer Verified Customer

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Scheduled appointment with no issues and service was completed very quickly on the recall notice. Very satisfied with the service. completed very quickly on the recall notice. Very satisfied with the service. More

by JEFFDARLING Verified Customer Verified Customer

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Honda World staff does an excellent job of processing repairs. On this visit, they completed the job well before they had indicated repairs. On this visit, they completed the job well before they had indicated More

by BILL.BETHEA Verified Customer Verified Customer

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Robert was very kind. I explained how I was unhappy with Honda world of Conway telling me I could not change my oil until the indicator said 15% especially when I was sol I explained how I was unhappy with Honda world of Conway telling me I could not change my oil until the indicator said 15% especially when I was sold a contracting 10 services every 5000 miles. My vehicle went almost 9000 miles before it hit 15%. Robert said I paid for those oils changes and I can change them when I want. More

by lapenter16 Verified Customer Verified Customer

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Service department worked with me to tailor my service to my specific needs. They also discussed current technical bulletins and future scheduled maintenance to help me plan for the care of my vehicle. Very my specific needs. They also discussed current technical bulletins and future scheduled maintenance to help me plan for the care of my vehicle. Very satisfied! More

by ssege61341 Verified Customer Verified Customer

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Robert Skinner is top notch. Very friendly and knows what is talking about. Will be back to see him Very friendly and knows what is talking about. Will be back to see him More

by RIDINGERSCOLLISION Verified Customer Verified Customer

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Service check in and wait is fine. Service techs do sloppy work. Leave vehicle dirty or with minor damage. Service techs do sloppy work. Leave vehicle dirty or with minor damage. More

by MYMAILPJAY Verified Customer Verified Customer

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Great service. Battery needed to be replaced. Got in right away without an appointment. Thanks Battery needed to be replaced. Got in right away without an appointment. Thanks More

by JEANNIEM392 Verified Customer Verified Customer

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I was able to schedule recall notice promptly and had appointment within a week. I was in and out in thirty minutes or less. very satisfied with the service. appointment within a week. I was in and out in thirty minutes or less. very satisfied with the service. More

by JEFFDARLING Verified Customer Verified Customer

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