Kim Stone | Page 11

Great service team; responsive timely service. Always professional. Please share my thanks to Chase Brinkman; a newer service advisor very professional. Always professional. Please share my thanks to Chase Brinkman; a newer service advisor very professional. More

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I always receive outstanding service from friendly and knowledgeable people who tell me of any found issues and help me to decide a course of action to take and my furry friend is welcome knowledgeable people who tell me of any found issues and help me to decide a course of action to take and my furry friend is welcome More

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Service Advisor, Kim Stone, is very courteous and knowledgeable. Kim keeps you updated on what is going on with your car. Will keep using. Technician, Noah Sledge, did a good job too. It i knowledgeable. Kim keeps you updated on what is going on with your car. Will keep using. Technician, Noah Sledge, did a good job too. It is nice to not have to sit all day waiting for the work to be done. Thanks to all at Serra Toyota of Decatur. More

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Great people who Will do you right and listen to your concerns. I will keep going back! concerns. I will keep going back! More

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Kim has been a superior Serice consultant for my husband and I for 18 years. She is kind, courteous, responsive, and knowledgeable. We continue to use Serra Service Department for our two Toyotas because and I for 18 years. She is kind, courteous, responsive, and knowledgeable. We continue to use Serra Service Department for our two Toyotas because of her. More

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Very disappointed in Serra Toyota of Decatur, Went in for Service, they Debited my Card 2x @ $510 each, then told me it was My Problem. Classy....... Service, they Debited my Card 2x @ $510 each, then told me it was My Problem. Classy....... More

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Service Dept needs a tuneup Simple oil change & rotation Sat a.m. took 2 hrs. Snack area needed attention. Employee left his 'old oil bottle' he used to drain with on the skid pl Simple oil change & rotation Sat a.m. took 2 hrs. Snack area needed attention. Employee left his 'old oil bottle' he used to drain with on the skid plate. It turned over on way home and finished dripping on our new garage floor. 4 attempts to get a manager to return my calls. Finally I used a personal email direct to service mgr which produced an apology and next service free offer, which we will not use. More

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Reevalation Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this dealership for several years and will continue to do so.I would recommend this dealership to anyone that has a need for excellent customer service and nothing less More

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Another Great Service Experience at Serra Toyota of Decatur I knew it was time for tires and brakes on my Toyota Camry. I contacted Kim Stone and she took care of everything. Kim let me know that they were havi I knew it was time for tires and brakes on my Toyota Camry. I contacted Kim Stone and she took care of everything. Kim let me know that they were having a sale on tires and scheduled a time for me to come in. Kim also lets me know of any other services I need and when. The wait was not long and she kept me informed on my vehicle. When I bring my car in for service at Serra Toyota of Decatur it is always a pleasant experience. More

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Toyota Avalon Service The service team was exceptional and performed all the work in a timely manner explaining what was needed and what the cost would be and why I needed The service team was exceptional and performed all the work in a timely manner explaining what was needed and what the cost would be and why I needed the service. I was pleased with the whole operation. Kim Stone co-ordinated the work on my car and made sure I understood what and why the work was needed. Very pleased. Thanks. More

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