Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone | Page 11

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
124 Reviews
4.9

124 Reviews

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124 Reviews of Kim Stone

July 14, 2023

Dealership Rating
Employee Rating

Their service department is so amazing and fast. The prices and the people are great too. More

by dd403881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christy Robinson

Jul 14, 2023

Serra Toyota of Decatur responded

Thank you for the excellent rating and review. We are happy to see our Service Team at Serra Toyota Decatur was able to provide amazing and fast service. We thank you for your business.

June 11, 2023

Dealership Rating
Employee Rating

Courteous staff and easy to communicate with them. They keep you informed when your vehicle is in service. More

by swatts528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2023

Serra Toyota of Decatur responded

Our team here at Serra Toyota Decatur is proud to read that you had a courteous and easy experience with us. Please feel free to contact us again if we can do anything else to assist you. Michael McLeod General Manager 256-340-0330

May 31, 2023

Dealership Rating
Employee Rating

I have a 2015 Sequoia and it was time for normal maintenance service. Kim Stone is who I request because she is attentive and always good to me know what service is needed and prompt to notify m More

by craziepeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2023

Serra Toyota of Decatur responded

Thank you for choosing our Service Department to service your 2015 Toyota Sequoia. We are pleased to see that our team was attentive and proactive with your service and maintenance needs. We appreciate your business and hope you choose us again for all of your service needs. Michael McLeod General Manager Serra Toyota Decatur 256-340-0330

May 28, 2023

Dealership Rating
Employee Rating

I brought my vehicle in for scheduled maintenance and it was completed in a timely manner. My sunglass holder began to malfunction, so It was inspected and couldn’t be repaired. A replacement part was order More

by joeyborden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Jones

May 29, 2023

Serra Toyota of Decatur responded

Thank you for this great 5-star review. We are happy to see that our Service Team completed your vehicle's maintenance in a timely manner and quickly replaced your sunglasses holder as soon as the part came in. If there is anything else we can assist you with at Serra Toyota Decatur, just let us know. We are always happy to help. Michael McLeod General Manager 256-340-0330

May 22, 2023

Dealership Rating
Employee Rating

The Service Department is quick and all the employees are very friendly and informative. It is a pleasure having work done on my car. More

by cynthiavoelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

May 23, 2023

Serra Toyota of Decatur responded

Hello, we are so pleased to learn from your excellent review that our Service Team at Serra Toyota Decatur was very friendly and informative. We hope to see you back for any future automotive needs. Michael McLeod General Manager 256-340-0330

May 21, 2023

Dealership Rating
Employee Rating

I have been a customer of Serra Toyota since the early 2000’s. I have all my vehicle maintenance done through their service center and very satisfied. More

by Clark 35601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Serra Toyota of Decatur responded

Hello Clark, we are glad you enjoyed a great experience working with our Service Team at Serra Toyota Decatur. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance. Michael McLeod General Manager 256-340-0330

May 11, 2023

Dealership Rating
Employee Rating

Great service team; responsive timely service. Always professional. Please share my thanks to Chase Brinkman; a newer service advisor very professional. More

by Guapo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glenda Cole, Chase Brinkman

May 12, 2023

Serra Toyota of Decatur responded

Hi Guapo, we are grateful to receive this 5-star review. It makes us honored to know that our Service Team consistently is professional and responsive and that they complete the services on your vehicle in a timely manner as well. Thank you very much for trusting us here at Serra Toyota Decatur with your vehicle and if you require any further assistance, please do not hesitate to reach out to us. Michael McLeod General Manager 256-340-0330

May 15, 2023

Serra Toyota of Decatur responded

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May 15, 2023

Serra Toyota of Decatur responded

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May 15, 2023

Serra Toyota of Decatur responded

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May 15, 2023

Serra Toyota of Decatur responded

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May 03, 2023

Dealership Rating
Employee Rating

I always receive outstanding service from friendly and knowledgeable people who tell me of any found issues and help me to decide a course of action to take and my furry friend is welcome More

by parkerlr0861
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Glenda Cole, Mike Miller, Tom Voizin

May 19, 2023

Serra Toyota of Decatur responded

Thank you for taking the time to leave a positive rating and review for us at Serra Toyota Decatur. We are happy our Service Team was able to assist you with such outstanding customer service. We thank you for your business.

May 01, 2023

Dealership Rating
Employee Rating

Service Advisor, Kim Stone, is very courteous and knowledgeable. Kim keeps you updated on what is going on with your car. Will keep using. Technician, Noah Sledge, did a good job too. It i More

by esslingers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Serra Toyota of Decatur responded

Thank you for taking the time to rate your great experience with our Service Team here at Serra Toyota Decatur. If there is anything else we can do to assist you, please feel free to reach out.

April 16, 2023

Dealership Rating
Employee Rating

Great people who Will do you right and listen to your concerns. I will keep going back! More

by dave216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2023

Serra Toyota of Decatur responded

We are pleased to see that our team was attentive during your visit. We look forward to your continued business with us here at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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