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Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone | Page 10

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
118 Reviews
4.9

118 Reviews

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118 Reviews of Kim Stone

August 16, 2023

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Employee Rating

The staff is always polite, helpful, and on time. Their work is always good. I am very satisfied. More

by Katiecatherine
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 17, 2023

Serra Toyota of Decatur responded

Thank you for your 5-star review, Katie. We are elated to know you had such a helpful, timely, and polite experience with our team here at Serra Toyota Decatur. Please let us know if you have any additional questions or concerns. Michael McLeod General Manager 256-340-0330

July 23, 2023

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The service dept and service advisor Kim was awesome. I highly Recommend them for your next service needs. More

by ddstew979
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 23, 2023

Serra Toyota of Decatur responded

Thank you for the recommendation and review of our awesome Service Department. Keep us at Serra Toyota Decatur in mind for your future maintenance needs. Take care

July 21, 2023

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By far the best service department I’ve ever used. I also take my other make cars I own there as well. More

by Mikmdl
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glenda Cole

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Jul 22, 2023

Serra Toyota of Decatur responded

Thanks for the five-star review. We are happy to learn our Service Department was able to meet all your needs and expectations. We hope you continue to choose Serra Toyota Decatur for all your automotive needs. Take care!

July 17, 2023

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Employee Rating

Great service department. Kim kept me informed of what was being done and the cost. More

by Stoney
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2023

Serra Toyota of Decatur responded

Hello, we really appreciate your positive review. It brings us joy to know that our Service Department was accommodating and kept you informed on the progress of your vehicle. Please keep Serra Toyota Decatur in mind for your future automotive needs.

July 14, 2023

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Their service department is so amazing and fast. The prices and the people are great too. More

by dd403881
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christy Robinson

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Jul 14, 2023

Serra Toyota of Decatur responded

Thank you for the excellent rating and review. We are happy to see our Service Team at Serra Toyota Decatur was able to provide amazing and fast service. We thank you for your business.

June 11, 2023

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Courteous staff and easy to communicate with them. They keep you informed when your vehicle is in service. More

by swatts528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2023

Serra Toyota of Decatur responded

Our team here at Serra Toyota Decatur is proud to read that you had a courteous and easy experience with us. Please feel free to contact us again if we can do anything else to assist you. Michael McLeod General Manager 256-340-0330

May 31, 2023

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I have a 2015 Sequoia and it was time for normal maintenance service. Kim Stone is who I request because she is attentive and always good to me know what service is needed and prompt to notify m More

by craziepeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2023

Serra Toyota of Decatur responded

Thank you for choosing our Service Department to service your 2015 Toyota Sequoia. We are pleased to see that our team was attentive and proactive with your service and maintenance needs. We appreciate your business and hope you choose us again for all of your service needs. Michael McLeod General Manager Serra Toyota Decatur 256-340-0330

May 28, 2023

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I brought my vehicle in for scheduled maintenance and it was completed in a timely manner. My sunglass holder began to malfunction, so It was inspected and couldn’t be repaired. A replacement part was order More

by joeyborden
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Jones

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May 29, 2023

Serra Toyota of Decatur responded

Thank you for this great 5-star review. We are happy to see that our Service Team completed your vehicle's maintenance in a timely manner and quickly replaced your sunglasses holder as soon as the part came in. If there is anything else we can assist you with at Serra Toyota Decatur, just let us know. We are always happy to help. Michael McLeod General Manager 256-340-0330

May 22, 2023

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Employee Rating

The Service Department is quick and all the employees are very friendly and informative. It is a pleasure having work done on my car. More

by cynthiavoelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

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May 23, 2023

Serra Toyota of Decatur responded

Hello, we are so pleased to learn from your excellent review that our Service Team at Serra Toyota Decatur was very friendly and informative. We hope to see you back for any future automotive needs. Michael McLeod General Manager 256-340-0330

May 21, 2023

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Employee Rating

I have been a customer of Serra Toyota since the early 2000’s. I have all my vehicle maintenance done through their service center and very satisfied. More

by Clark 35601
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 22, 2023

Serra Toyota of Decatur responded

Hello Clark, we are glad you enjoyed a great experience working with our Service Team at Serra Toyota Decatur. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance. Michael McLeod General Manager 256-340-0330

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