Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone | Page 10

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
124 Reviews
4.9

124 Reviews

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124 Reviews of Kim Stone

October 08, 2023

Dealership Rating
Employee Rating

Great to work with on price and everyone was easy to work with and the waiting area was nice More

by dannytaylor54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2023

Serra Toyota of Decatur responded

We take our reviews seriously here at Serra Toyota Decatur and are delighted to learn about your visit and that you drove away with a great deal on your new purchase. We appreciate your positive feedback! Our Sales Team is available should you require any extra help. Safe travels! Michael McLeod General Manager 256-340-0330

October 03, 2023

Dealership Rating
Employee Rating

Kim Stone always meets me with a smile. Promptly set my car for Service and kept me informed through the process. Serra does quick work and is through. More

by bgbyrne12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Serra Toyota of Decatur responded

Hello, we are so glad to see that our wonderful Service Staff here at Serra Toyota Decatur continuously makes you smile during your visits with us! Ensuring that your vehicle is serviced promptly and thoroughly is always the Service Team's top priority, thank you for this kind recognition and please let us know if there's anything more we can do to help. Michael McLeod General Manager 256-340-0330

September 22, 2023

Dealership Rating
Employee Rating

Received prompt and courteous service at Serra Toyota in Decatur AL. I had an appointment and was greeted immediately upon arrival. Had a free coupon and those services were performed without any upscale! W More

by Arepa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Dwight Garrison, Randy Holbert, Antoine Pyfrom, Christy Robinson, Bradley Terry, Tom Voizin

Sep 23, 2023

Serra Toyota of Decatur responded

Arepa, thank you so much for letting us know that our Service Team was prompt, courteous, efficient, and provided a great experience on your visit. Thank you for leaving us this amazing feedback and 5 stars. If you ever need any assistance in the future, please feel free to reach out to us at Serra Toyota Decatur any time. Michael McLeod General Manager 256-340-0330

September 15, 2023

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Employee Rating

The process was organized and thorough and the employees were courteous. I was notified every step of the way. More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

Sep 16, 2023

Serra Toyota of Decatur responded

Hello, It is great to receive your kind praises of our organized, courteous, and communicative staff. However, it would be appreciated if we could speak regarding the 3-star rating you have left with this positive feedback. Could you please reach out to me so that we can discuss this matter further? I hope to connect with you soon, Michael McLeod General Manager 256-340-0330

August 28, 2023

Dealership Rating
Employee Rating

This dealership is very friendly. While waiting for service, the customer is able to relax in comfortable seating with a wide variety of fruit and snacks. They also had delicious turk More

by Bob
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2023

Serra Toyota of Decatur responded

Bob, thanks for sharing this five-star review with us. We appreciate you for trusting our friendly Service Team at Serra Toyota Decatur with your vehicle. Please don't hesitate to reach out to us whenever needed. Michael McLeod General Manager 256-340-0330

August 22, 2023

Dealership Rating
Employee Rating

The team at this dealership is always courteous and helpful. I drive an hour and a half to get my car serviced here because of the professionalism and knowledge of Kim Stone in the service department. More

by BECCAPCHS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Serra Toyota of Decatur responded

We are grateful for you taking the time to leave this positive review. It makes us proud to know that our courteous Service Team was knowledgeable and accommodating during your visit. You can always count on Serra Toyota Decatur for your automotive needs. Please let us know if there’s anything else that we can do for you in the future. Michael McLeod General Manager 256-340-0330

August 16, 2023

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Employee Rating

The staff is always polite, helpful, and on time. Their work is always good. I am very satisfied. More

by Katiecatherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2023

Serra Toyota of Decatur responded

Thank you for your 5-star review, Katie. We are elated to know you had such a helpful, timely, and polite experience with our team here at Serra Toyota Decatur. Please let us know if you have any additional questions or concerns. Michael McLeod General Manager 256-340-0330

July 23, 2023

Dealership Rating
Employee Rating

The service dept and service advisor Kim was awesome. I highly Recommend them for your next service needs. More

by ddstew979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2023

Serra Toyota of Decatur responded

Thank you for the recommendation and review of our awesome Service Department. Keep us at Serra Toyota Decatur in mind for your future maintenance needs. Take care

July 21, 2023

Dealership Rating
Employee Rating

By far the best service department I’ve ever used. I also take my other make cars I own there as well. More

by Mikmdl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glenda Cole

Jul 22, 2023

Serra Toyota of Decatur responded

Thanks for the five-star review. We are happy to learn our Service Department was able to meet all your needs and expectations. We hope you continue to choose Serra Toyota Decatur for all your automotive needs. Take care!

July 17, 2023

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Employee Rating

Great service department. Kim kept me informed of what was being done and the cost. More

by Stoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2023

Serra Toyota of Decatur responded

Hello, we really appreciate your positive review. It brings us joy to know that our Service Department was accommodating and kept you informed on the progress of your vehicle. Please keep Serra Toyota Decatur in mind for your future automotive needs.

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