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Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone | Page 12

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
147 Reviews
4.9

147 Reviews

Write a Review

147 Reviews of Kim Stone

November 13, 2023

Dealership Rating
Employee Rating

I was there for the first time. They made me feel comfortable. They are honest and friendly. I will definitely go back there again. More

by love the camry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

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Nov 13, 2023

Serra Toyota of Decatur responded

Thank you for sharing your positive experience. We at Serra Toyota Decatur value integrity, and we're glad to know that our team made a solid first impression. We look forward to seeing you again.

November 07, 2023

Dealership Rating
Employee Rating

Serra Toyota is the best Toyota dealer in Alabama. the service department is exceptional. the deal was very fair. More

by jamesdcasey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Glenda Cole, Dwight Garrison, Antoine Pyfrom, Nic Raths, Green Davidson salesman, new cars

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Nov 07, 2023

Serra Toyota of Decatur responded

We're grateful for your positive feedback. It’s good to hear that our service department at Serra Toyota Decatur stood out. Thank you, we appreciate your business.

October 22, 2023

Dealership Rating
Employee Rating

Advisor Kim is the best, reason I go there for service. Give her a score of 10 More

by Jd.cheek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

October 08, 2023

Dealership Rating
Employee Rating

Great to work with on price and everyone was easy to work with and the waiting area was nice More

by dannytaylor54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 09, 2023

Serra Toyota of Decatur responded

We take our reviews seriously here at Serra Toyota Decatur and are delighted to learn about your visit and that you drove away with a great deal on your new purchase. We appreciate your positive feedback! Our Sales Team is available should you require any extra help. Safe travels! Michael McLeod General Manager 256-340-0330

October 03, 2023

Dealership Rating
Employee Rating

Kim Stone always meets me with a smile. Promptly set my car for Service and kept me informed through the process. Serra does quick work and is through. More

by bgbyrne12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 04, 2023

Serra Toyota of Decatur responded

Hello, we are so glad to see that our wonderful Service Staff here at Serra Toyota Decatur continuously makes you smile during your visits with us! Ensuring that your vehicle is serviced promptly and thoroughly is always the Service Team's top priority, thank you for this kind recognition and please let us know if there's anything more we can do to help. Michael McLeod General Manager 256-340-0330

September 22, 2023

Dealership Rating
Employee Rating

Received prompt and courteous service at Serra Toyota in Decatur AL. I had an appointment and was greeted immediately upon arrival. Had a free coupon and those services were performed without any upscale! W More

by Arepa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Dwight Garrison, Randy Holbert, Antoine Pyfrom, Christy Robinson, Bradley Terry, Tom Voizin

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Sep 23, 2023

Serra Toyota of Decatur responded

Arepa, thank you so much for letting us know that our Service Team was prompt, courteous, efficient, and provided a great experience on your visit. Thank you for leaving us this amazing feedback and 5 stars. If you ever need any assistance in the future, please feel free to reach out to us at Serra Toyota Decatur any time. Michael McLeod General Manager 256-340-0330

September 15, 2023

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Employee Rating

The process was organized and thorough and the employees were courteous. I was notified every step of the way. More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

Print
Sep 16, 2023

Serra Toyota of Decatur responded

Hello, It is great to receive your kind praises of our organized, courteous, and communicative staff. However, it would be appreciated if we could speak regarding the 3-star rating you have left with this positive feedback. Could you please reach out to me so that we can discuss this matter further? I hope to connect with you soon, Michael McLeod General Manager 256-340-0330

August 28, 2023

Dealership Rating
Employee Rating

This dealership is very friendly. While waiting for service, the customer is able to relax in comfortable seating with a wide variety of fruit and snacks. They also had delicious turk More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 29, 2023

Serra Toyota of Decatur responded

Bob, thanks for sharing this five-star review with us. We appreciate you for trusting our friendly Service Team at Serra Toyota Decatur with your vehicle. Please don't hesitate to reach out to us whenever needed. Michael McLeod General Manager 256-340-0330

August 22, 2023

Dealership Rating
Employee Rating

The team at this dealership is always courteous and helpful. I drive an hour and a half to get my car serviced here because of the professionalism and knowledge of Kim Stone in the service department. More

by BECCAPCHS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 23, 2023

Serra Toyota of Decatur responded

We are grateful for you taking the time to leave this positive review. It makes us proud to know that our courteous Service Team was knowledgeable and accommodating during your visit. You can always count on Serra Toyota Decatur for your automotive needs. Please let us know if there’s anything else that we can do for you in the future. Michael McLeod General Manager 256-340-0330

August 16, 2023

Dealership Rating
Employee Rating

The staff is always polite, helpful, and on time. Their work is always good. I am very satisfied. More

by Katiecatherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 17, 2023

Serra Toyota of Decatur responded

Thank you for your 5-star review, Katie. We are elated to know you had such a helpful, timely, and polite experience with our team here at Serra Toyota Decatur. Please let us know if you have any additional questions or concerns. Michael McLeod General Manager 256-340-0330

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