Kim Swann

I've been doing business with David Harrison and Fitzgerald since 2015. He is thorough and always comes through with what I'm looking for. He makes the buying process easy by having paperwork prep Fitzgerald since 2015. He is thorough and always comes through with what I'm looking for. He makes the buying process easy by having paperwork prepared in advance to save time. He's great with gathering information on multiple vehicles for side by side comparisons. I will continue to lease with him in the future. More

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We brought our car in for problems starting it and a seat belt light that was on. We were charged $270.00 for separate diagnostic tests and got no answers. This is not an acceptable level of service and we belt light that was on. We were charged $270.00 for separate diagnostic tests and got no answers. This is not an acceptable level of service and we shall not return. More

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My service on 3/29/19 After some hiccups with my service the week prior, I returned this past Friday to have my brake job completed. When I arrived Kim had reserved my re After some hiccups with my service the week prior, I returned this past Friday to have my brake job completed. When I arrived Kim had reserved my requested loaner car. Service on my brakes which needed new rotors was completed in a very timely fashion after Kim called me to inform me that Fitzgerald was paying $200 of the cost to compensate for the inconvenience I had experienced the week prior! Thanks so much for that! When I returned to pick up my car they had washed it for me and the process was smooth and efficient! I so appreciated how the manager spoke with me and explained everything so thoroughly. Thank you for your service and personable, caring response to my needs! Nina Anzalone More

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Excellent service, a relationship John Dutton is a great person to know if you need a car! He was knowledgeable and helpful when I needed a car quickly- I really feel like he made a ro John Dutton is a great person to know if you need a car! He was knowledgeable and helpful when I needed a car quickly- I really feel like he made a rough situation, better. He moved heaven and earth for me. Service is amazing- they are honest brokers and help you make good decisions. More

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Great Experience Have been shopping at Fitz since 2006, they have never let me down. Will definitely continue to do business with this dealer. Finance and Service Have been shopping at Fitz since 2006, they have never let me down. Will definitely continue to do business with this dealer. Finance and Service are really good to deal with. More

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Rude Staff Unfortunately a few of the staff members are short and rude. To say the very best, they are lacking costumer survive. They claim to strive on good ser Unfortunately a few of the staff members are short and rude. To say the very best, they are lacking costumer survive. They claim to strive on good service? No. It would help your department if you sent your staff to a customer service class or two. Most of the clients that call you are lacking knowledge on the services they need. Especially with the growing changes. To be rude show's your ignorance worst than the customer who is uninformed. More

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Wonderful! This is a building full of knowledgeable, intelligent, genuine people who make the stressful process of purchasing a car out of the blue streamlines a This is a building full of knowledgeable, intelligent, genuine people who make the stressful process of purchasing a car out of the blue streamlines and (dare I say it?!) enjoyable! Mitch was amazing, as was Rob - both deserve exceptional praise for going above and beyond. would go back; a third time as my husband just bought his car from them about 2.5 months ago. Go here, be square. More

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Great service and knowledgeable staff! Dave Harrison assisted me with my last two vehicle purchases. I will continue to use Mr. Harrison for all my future purchases. I highly recommend him Dave Harrison assisted me with my last two vehicle purchases. I will continue to use Mr. Harrison for all my future purchases. I highly recommend him to anyone who is interested in purchasing a new vehicle, because he provides professional, knowledgeable, honest, respectful, and no pressure service. He is a pleasure to work with! More

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30,000 mile service My Mazda CX-9 runs like new and looks great after a mini detail. Fitzgerald' s generous loaner policy allowed me to drop off the day before the servic My Mazda CX-9 runs like new and looks great after a mini detail. Fitzgerald' s generous loaner policy allowed me to drop off the day before the service, so time was not an issue! Thanks for another wonderful service experience! M.Cheripka More

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Excellence, Knowledgeable, Professional! I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to me. I scheduled an appointment... Seth Dawson my first advisor that I worked with when I called in for my 3rd service he was not available and or assisting another customer I asked for Seth and he was not available ... another gentelman(another service advisor/manager) listen to my concerns and set my apt (note he did not say a word other than listen to my concern) ... me knowing the field assumed from bad experience that I would be set with an apt with someone else I didn't know or someone who was more concerned with themselves and setting thier own apts (being in the business I know the connection between the customer and dealer/advisor/salesman). But I want to make it clear that the Fitzgerald chevy service advisors/management take care of the customers ... I came in and Seth did not set my apt but was there and greeted me when I came in and low and behold the other advisor that I had mentioned to that I was looking for Seth Dawson he set me an apt with Seth (not saying that advisor knew nothing but more of a comfort...which being in the business most customers rely on comfort) ... obviously this Fitzgerald chevy service team work together...I did not get a review the last time because I would have filled it out ... this is not the first but the second time I had talked to more than one service advisors/managers but still was handled by multiple ppl but I was taken care of this is a great team of people all of these advisors/managers worked to take care of me... this is impressive I've seen other dealers that don't care as much about thier customers... Fitzgerald is lucky to have Seth Dawson, Tom Dawson, Kevin bull , chris leTorah, chris rice , ... I was taken care of and I'm going to be a return customer. !!! It is true sales bring in the customers but service keeps the customers there. Thank you to the service department! More

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