Kim Tran | Page 9

eCarOne responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your temporary tag and for the frustration this caused, especially regarding your out-of-town trip. We understand how critical it is to have all documentation processed promptly, and it’s disappointing to hear that we fell short in this area. At eCarOne, we aim to make the post-sale process as seamless as possible, including handling registration and tag matters efficiently, even for out-of-state customers. While we strive to meet all deadlines, there are instances where delays can occur due to factors outside of our immediate control. However, we recognize that this does not lessen the frustration or inconvenience, and we sincerely regret that it impacted your ability to use your vehicle as planned. We take your feedback seriously and will be reviewing the situation with our team to ensure we improve communication and the processing time for out-of-state transactions. Your experience is not reflective of the level of service we strive to provide, and we hope you will consider giving us another chance to restore your confidence in us. If there is anything we can do to assist with your current situation or further address your concerns, please feel free to reach out. We value your business and would appreciate the opportunity to make things right.

eCarOne responded

Hugh, Thank you for sharing your experience! We’re so glad to hear that Kim and the team made your Mercedes purchase hassle-free and stress-free. It’s wonderful to know that the welcoming atmosphere and smiles made your 50-minute commute worthwhile. We truly appreciate you choosing eCarOne and hope you’re loving every moment behind the wheel of your new Mercedes. If you ever need anything, we’re here to help! Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing your experience! We’re so glad to hear that you enjoyed our car collection and received excellent customer service. Kim and our finance team take pride in making the car-buying process smooth and enjoyable, and we’re thrilled they delivered for you on your BMW purchase. Enjoy your new BMW, and please don’t hesitate to reach out if you need anything in the future. We look forward to seeing you again! Best regards, The eCarOne Team

eCarOne responded

Dear Obi, Thank you so much for sharing your excellent experience! We’re thrilled to hear that Kim Tran’s professionalism, inventory knowledge, and attentive customer service made your Tesla purchase smooth and stress-free. Kim’s dedication to clear communication and customer satisfaction truly sets her apart, and we’re delighted she made the entire process so efficient for you. We greatly appreciate your recommendation and hope you’re loving every moment in your new Tesla. If you need anything in the future, we’re always here to help! Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing your experience! We’re so happy to hear that Kim and Taz made this Genesis purchase the best car-buying experience you’ve had. It’s always our goal to make the process smooth and enjoyable, and we’re thrilled we could deliver that for you. Enjoy your Genesis, and don’t hesitate to reach out if you need anything in the future. Thank you for choosing eCarOne! Best regards, The eCarOne Team

eCarOne responded

Emily, Thank you so much for your enthusiastic feedback! We’re thrilled to hear that Johnny made your BMW X7 purchase at eCarOne so easy, efficient, and pressure-free. Providing a smooth and enjoyable process is what we strive for, and we’re delighted to know we hit the mark for you. We truly appreciate your 1000% recommendation and hope you’re loving every moment behind the wheel of your beautiful X7. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Best regards, The eCarOne Team

eCarOne responded

Thank you for the fantastic feedback! We’re thrilled to hear you had such an amazing, simple, and straightforward experience. Tanner truly is the boss, and we’re glad he made your visit exceptional. We appreciate your referrals and look forward to welcoming you and your colleagues back to eCarOne in the future! Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing your experience! We’re thrilled to hear that Kim made your Mercedes purchase so smooth and seamless, even with the entire deal done through email, text, and phone. We pride ourselves on offering a hassle-free process, and we’re glad it stood out as a positive, unique experience for you. Congratulations on your Mercedes, and we hope you’re loving every moment behind the wheel! If you need anything in the future, we’re here to help. Best regards, The eCarOne Team

eCarOne responded

Thank you for your review. So happy to hear Kim and the team took great care of you. Congrats on your new Maserati. Hope to see you again in the future.

eCarOne responded

Thank you for your review. So happy to hear Kim and the team took great care of you. Congrats on your new Lexus. Hope to see you again in the future.