Kim Tran | Page 8

eCarOne responded

Thank you for your fantastic review! We’re thrilled to hear that your experience working with Kim was excellent, especially considering the complexities of purchasing out of state. It’s great to know that she ensured your pre-purchase inspection was completed by your mechanic and that any concerns were promptly addressed. We pride ourselves on clear communication, so we’re glad Kim kept you informed every step of the way, including sharing pictures. We're delighted that the process was seamless for you and that the vehicle met your expectations upon arrival. Your trust means a lot to us, and we would love to assist you again in the future! If you have any questions or need assistance, please don’t hesitate to reach out. Enjoy your new vehicle!

eCarOne responded

Thank you for your review. So happy to hear Kim and the team took great care of you. Congrats on your new car. We hope to see you again in the future!

eCarOne responded

Thank you for your review. So happy to hear Kim and the team took great care of you. Congrats on your new BMW. We hope to see you again in the future!

eCarOne responded

Thank you for your review. So happy to hear Kim, Ozzie, and the team took great care of you. Congrats on your new Lexus. We hope to see you again in the future!

eCarOne responded

Thank you, Tony, for sharing your feedback and for choosing eCarOne for your Porsche purchase! We’re glad to hear that Kim and Ash provided a great buying experience and that our test drive process made things easier for you. We appreciate your honesty regarding the tint and appearance package, and we’ll take your input into consideration to improve our process. Enjoy your Porsche, and we hope to assist you again in the future!

eCarOne responded

Thank you, Neha, for the kind words! We're thrilled to hear that Kim went the extra mile to assist you and answered all your questions while you explored different cars. We hope you're enjoying your new Volvo! We'll be sure to pass along your thanks to Kim. Thank you for choosing eCarOne, and if you need anything in the future, don’t hesitate to reach out! :)

eCarOne responded

Thank you for your review! We're glad to hear that Kim made your Tesla purchase so easy and efficient. Fair pricing and a quick process are what we strive for, and we're happy to know we delivered. Enjoy your new Tesla, and thank you for choosing eCarOne!

eCarOne responded

Thank you for your fantastic review! We're thrilled to hear that Kim provided you with top-notch service and a no-pressure sales experience. Your satisfaction is our priority, and we're glad we could make your Genesis purchase enjoyable. Thank you for choosing eCarOne, and enjoy your new vehicle!

eCarOne responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your temporary tag and for the frustration this caused, especially regarding your out-of-town trip. We understand how critical it is to have all documentation processed promptly, and it’s disappointing to hear that we fell short in this area. At eCarOne, we aim to make the post-sale process as seamless as possible, including handling registration and tag matters efficiently, even for out-of-state customers. While we strive to meet all deadlines, there are instances where delays can occur due to factors outside of our immediate control. However, we recognize that this does not lessen the frustration or inconvenience, and we sincerely regret that it impacted your ability to use your vehicle as planned. We take your feedback seriously and will be reviewing the situation with our team to ensure we improve communication and the processing time for out-of-state transactions. Your experience is not reflective of the level of service we strive to provide, and we hope you will consider giving us another chance to restore your confidence in us. If there is anything we can do to assist with your current situation or further address your concerns, please feel free to reach out. We value your business and would appreciate the opportunity to make things right.

eCarOne responded

Hugh, Thank you for sharing your experience! We’re so glad to hear that Kim and the team made your Mercedes purchase hassle-free and stress-free. It’s wonderful to know that the welcoming atmosphere and smiles made your 50-minute commute worthwhile. We truly appreciate you choosing eCarOne and hope you’re loving every moment behind the wheel of your new Mercedes. If you ever need anything, we’re here to help! Best regards, The eCarOne Team