Kimberly Heath | Page 9

The 3% service charge for using a credit card seems a little low rent. Service fees are not new, they're just usually padded into the cost of services. Now Gettel is being upfront about it and charging i little low rent. Service fees are not new, they're just usually padded into the cost of services. Now Gettel is being upfront about it and charging it to me directly. I didn't notice a 3% decrease in service cost. More

by wm_warren Verified Customer Verified Customer

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Kimber was outstanding. She explained everything very clearly and provided me with a loaner while the service was performed. She was great. She explained everything very clearly and provided me with a loaner while the service was performed. She was great. More

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Very satisfied with the service I received on this visit. I always appreciate the excellent service. I always appreciate the excellent service. More

by steve Verified Customer Verified Customer

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Gettel Acura is the most pleasant and efficient car dealership I have ever seen. They are polite, professional and do exactly what they say they are going to do. I was given updates and checked on to dealership I have ever seen. They are polite, professional and do exactly what they say they are going to do. I was given updates and checked on to be sure I was comfortable during my most recent visit where I chose to wait on the repairs. I was given an estimated time to wait and they were done with the repairs before that estimated time was up. Highly recommend them. More

by kaygeewolfe Verified Customer Verified Customer

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Kim took over for Roger, and she read through all his notes of my service in the past, and she had full understanding of what my needs were notes of my service in the past, and she had full understanding of what my needs were More

by bevmor Verified Customer Verified Customer

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Dealership is clean, would of liked to have a sales rep or manager call and ask about my purchase.. service department is great. or manager call and ask about my purchase.. service department is great. More

by michael.faraone Verified Customer Verified Customer

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My car is in the shop for the third time before it’s first oil change. I am no closer to hearing a solution for the problem then when it was first towed in. The communication from the dealership has b first oil change. I am no closer to hearing a solution for the problem then when it was first towed in. The communication from the dealership has been poor and not consistent. More

by Bmcg2222 Verified Customer Verified Customer

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The work itself was not bad. It was supposed to be a simple service just an oil change, tire rotation part of my 2yr 24k mile complimentary service from Acura. I had called and p It was supposed to be a simple service just an oil change, tire rotation part of my 2yr 24k mile complimentary service from Acura. I had called and planned accordingly with service planner to ensure I was at the requirements for my Service. I had to push my service two weeks just to meet the oil life percentage requirements. That was not an issue, the issue was when I arrived. My service advisor, trying to treat me like a fool and charge me for the service. He pulled me into his office and stated the price, I then let him know that this was part of the complimentary Acura plan so it’s free. He tried to play it off saying he put my info in and stated it was active. Then he tried saying my service is out of the time frame. So once again I made him aware this is a 2 year 24,000 mile complimentary package from Acura. I had signed the car over 7 months ago so it’s not too old. And I have 15,000 miles so it’s not the miles. I said if this is going to be an issue I can leave and go elsewhere. Magically after clicking a few buttons it worked and I received my oil change that Acura promises. But someone should do an audit and retraining on Jorge Mere’s service recommendations and how he treats customers. I am new to Acura and love the car, we were planning to get another Acura next year but sour tastes like this ruin a brand. Ruin a customer experience. Ruin the fact he is a service advisor and should advise service to the customer. It is not right to attempt to take advantage of people, it’s greedy and holds no value of integrity. I am mainly writing this in reference to future customer problems that may occur due to this negligence. But on the one minor positive everyone else that dealership was very nice and friendly. More

by Dak R Verified Customer Verified Customer

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As always great service was completed on my car in a timely manner with my needs in mind timely manner with my needs in mind More

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We always have a good experience when need service on our TLX. The staff are always courteous and professional. Plus, we like having our car washed afterwards. TLX. The staff are always courteous and professional. Plus, we like having our car washed afterwards. More

by ronmar900 Verified Customer Verified Customer

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