Kiran Roka | Page 3

I have nothing but good things to say about my experience buying a used vehicle from Hampstead Pre-Owned. I saw the vehicle I was interested in on Cars.com, and upon inquiring about it, was quickly contacte buying a used vehicle from Hampstead Pre-Owned. I saw the vehicle I was interested in on Cars.com, and upon inquiring about it, was quickly contacted by Heather in Internet Sales with confirmation of an appointment to come see it. We showed up and was greeted by Kiran who is the Customer Service Concierge. His job is to be sure that every customer has a great experience buying from this dealership. He introduced us to Alan Taylor in Sales who took us to the vehicle we came to see. It was clean and exactly what we wanted, so after a test drive, we went in to take care of the paperwork. Thomas in financing assisted us in finalizing everything. When we got home, I realized that a part was missing from the tire jack kit. Kiran called to check on our satisfaction and when I mentioned about the part to him, he had Jonathan from the Service Department contact me. He found a replacement and I was able to pick it up the next day. Everything about the experience of dealing with Hampstead Pre-Owned was above my expectations. I have been to other dealerships recently and the experience here was the best! My wife who came along was very impressed with everyone as well! We would definitely return to purchase other vehicles. Thank you everyone at Hampstead Pre-Owned! More

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Started searching for a car 3 weeks ago, and I was struggling finding the right car…The folks at Hampstead PreOwned felt my pain and were patient to give me the space to decide on what I wanted and wh struggling finding the right car…The folks at Hampstead PreOwned felt my pain and were patient to give me the space to decide on what I wanted and when to come in . Heather in internet sales. Dylan, Matt, Thomas and Kiran - just to name a few of the wonderful family tight knit crew there took care of me and today I took my new car home. Thank you! More

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EDIT: Hampstead Pre-Owned has reached out and resolved the issues I have presented which has left me satisfied 🚨 Caution: Be Wary of Fake Reviews & Shady Practices at Hampstead Pre-Owned Before tru the issues I have presented which has left me satisfied 🚨 Caution: Be Wary of Fake Reviews & Shady Practices at Hampstead Pre-Owned Before trusting the 5-star reviews, consider that many companies pay for positive feedback. AI tools can help detect fake reviews, so be sure to check before making a decision. Unfortunately, my experience with Hampstead Pre-Owned was far from positive. I went in for a well-priced 2023 Dodge Durango and was invited for a same-day test drive. However, the experience quickly raised red flags. 🚗 Test Drive Issues & Hidden Damage • The vehicle had no gas, limiting the test drive to just a mile—nowhere near enough to assess its performance, especially at highway speeds. • During my exterior inspection, I noticed a cracked front bumper—something that wasn’t disclosed in their inspection report. • The dealership assured me they would fix it, but this should have been disclosed upfront. 💰 Unethical Pricing & Trade-In Tactics • My 2021 Toyota RAV4 was grossly undervalued despite having a verified trade-in quote from KBB. • When I was ready to leave, the owner, Anthony, quickly increased his offer multiple times, proving the original offer wasn’t fair. • This kind of pricing game raises serious concerns about their transparency. 📑 Financing Red Flags • After agreeing on a trade-in, the financing employee was suddenly removed, and the sales manager took over—something the finance employee said had never happened before. • The first contract I was given contained major discrepancies: o A $9,000 markup on the total price. o An extended warranty quoted at $12/month that was actually $60/month in the final contract. • When I caught these errors, they brushed it off as an "honest mistake" and claimed they would have corrected it later. That’s not how contracts work. ⚠️ Pushy Sales Tactics & Hidden Fees • The sales team pushed the extended warranty aggressively, refusing to take "no" for an answer. After seeing other reviews, I now understand why—they likely know their cars aren’t reliable. • A $1,295 HPO certification fee was charged, supposedly for brakes, oil, wipers, tires, and detailing—yet none of these services were actually performed. • A $799 dealer processing fee was added on top of the tag/title fee, yet my tag transfer wasn’t even completed properly. 🛠️ Poor Repairs & Lack of Accountability • When my bumper was finally replaced, I was given a loaner for three days. Upon picking up my car, multiple warning lights were on—something the dealership saw but chose to ignore. • After waiting two hours, the issue was traced to unplugged bumper sensors—a basic mistake that should never happen at a professional shop. ❌ Final Verdict After everything I experienced, I cannot recommend Hampstead Pre-Owned. The hidden fees, shady financing practices, and lack of quality control make this dealership one to avoid. If you’re considering buying from them, be extremely cautious and double-check everything before signing. Attached are photos of the warning lights and proof of the unperformed HPO items. I hope my experience helps others make an informed decision before trusting this dealership. More

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I want to take a moment to sincerely apologize to the team at Hampstead Preowned. When I first bought my car, my experience was truly wonderful, and I was excited to personalize it just a bit. However, a team at Hampstead Preowned. When I first bought my car, my experience was truly wonderful, and I was excited to personalize it just a bit. However, after decorating the interior, I faced an unexpected issue—the very next day, my car wouldn't start. I was incredibly frustrated, especially considering it was only two weeks old. I reached out to Hampstead Preowned, and I appreciate how they listened to my concerns and jumped into action. I arranged for my car to be towed back to the dealership, and after a thorough diagnosis, they discovered that the decorative ring I had placed around the ignition was interfering with the key's chip. I can't express enough how grateful I am that Hampstead took the time to identify the problem. If it weren't for their expertise and dedication, I could have ended up with a hefty repair bill. I truly apologize for any misunderstandings or frustrations I may have caused during this process. I'm just relieved it wasn't anything major, and I am thankful for the support I received. If circumstances ever change, I’ll be sure to take back my apology😁. Thank you so much, Hampstead Preowned, for your understanding and assistance! 😊🙏🏾 More

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A breath of fresh air ! ! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own ! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own More

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All support staff was friendly and helpful. Stephan, my sales person, was very friendly and helpful. Good communication skills, especially on the phone and explaining the various aspects of th Stephan, my sales person, was very friendly and helpful. Good communication skills, especially on the phone and explaining the various aspects of the purchase. Would recommend to family and friends. More

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When you purchase a vehicle, there are many people involved and most you don't spend much time with. Kiran was top notch, caring, attentive, and responsive. As he was the last person we spoke to the e involved and most you don't spend much time with. Kiran was top notch, caring, attentive, and responsive. As he was the last person we spoke to the evening i purchased my vehicle. He also called a couple days later to ask how i was enjoying my vehicle. And didnt hesitate when i mentioned an issue. Thank you! I appreciate you so much! More

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