Kirsten Jones | Page 4

Bruce is often busy but listens to any requests of goals for service visits, (we’re often managing two cars and sometimes little kids in a dealership etc). I definitely feel like we’re in good hands with Br for service visits, (we’re often managing two cars and sometimes little kids in a dealership etc). I definitely feel like we’re in good hands with Bruce and the Russ Darrow auto mall Mazda location. More

by PE.FIORETTI Verified Customer Verified Customer

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Very friendly and very informative, great for Uber ride and also helped me with a loaner vehicle. Thank you and also helped me with a loaner vehicle. Thank you More

by billludwig290 Verified Customer Verified Customer

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Great service today. Quick and efficient. Why do you need fifteen words? It seems too much. Quick and efficient. Why do you need fifteen words? It seems too much. More

by WILLJENNINGS Verified Customer Verified Customer

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The service was very good and patient and the video was excellent and to my standards excellent and to my standards More

by ERICROSEMOND626 Verified Customer Verified Customer

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I always leave satisfied with the service and quality of the work. I appreciate the snacks and refreshments. Great job! the work. I appreciate the snacks and refreshments. Great job! More

by heikkila Verified Customer Verified Customer

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I bought my 2024 vehicle in because of failed sensor. Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead I got on tack on fee for shop supplies. This was an electronic sensor. When asked about supplies was told it was an automatic charge regardless of service. This at best disceptive and at worse fraudulent. She said it was on form I signed when approving work.. I never signed anything for this cost, was given a verbal quote. Even if I did sign something, if RD was honest, they would tell you up front, not bury in verbiage. Well good for you guys sticking with another $40. I will be replacing my 2016 Mazda this year and you just loss the sale. Enjoy your $40. I will be sure to let anyone who ask me where to buy, no longer RD More

by RANDY.NEWMAN11 Verified Customer Verified Customer

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Appointment felt quick and she was informative with my vehicle and possible up coming expenses. vehicle and possible up coming expenses. More

by AIRDOOD18 Verified Customer Verified Customer

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Quick, efficient, and everyone was very friendly. I was in and out ona Saturday morning, no problems at all I was in and out ona Saturday morning, no problems at all More

by Dbi Verified Customer Verified Customer

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I am always happy with the service I am provided. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else. More

by KEITCHYUS Verified Customer Verified Customer

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Russ Darrow has always treated me with respect and honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a l honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a level of customer service that I frankly have not experienced in the past and is an absolute gem. More

by ORANGECROW71 Verified Customer Verified Customer

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