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Kirsten Jones
Kirsten Jones at Russ Darrow Metro Mazda

Kirsten Jones | Page 5

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
91 Reviews
4.6

91 Reviews

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91 Reviews of Kirsten Jones

June 21, 2025

Dealership Rating
Employee Rating

Pleasant attentive and courteous. We love getting our vehicles serviced at Russ Darrow Metro Mazda if Milwaukee More

by benvideslinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Jun 21, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

June 18, 2025

Dealership Rating
Employee Rating

Great service all around. No complaints. Everything was explained. Would recommend to others. 10/10. More

by JON.ELLIOTT1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Miguel Mazaba

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Jun 18, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

June 14, 2025

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Employee Rating

She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n More

by brunner4106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce Carrick, Jalen Moore, Jennie Etringer, Nick Mudd, Zoe DeRose, Shane Bode , Karrar Musa, Quintin Neal, DONTARIO PALMER

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Jun 18, 2025

Russ Darrow Metro Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

Jun 18, 2025

Russ Darrow Metro Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

June 13, 2025

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Employee Rating

Serive appointment was supposed to take 1 hour, 1 hour 30 minutes at most. Ended up taking over 2 hours. Only got 1 update during the course of service. More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Russ Darrow Metro Mazda responded

MJ, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jalen Moore jalen.moore@russdarrow.com

Jun 14, 2025

MJ responded

Yes you can call me at 920-207-3500

June 07, 2025

Dealership Rating
Employee Rating

The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee More

by SARAH.R.EBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Jalen Moore, Dylan Rueth, Nick Mudd, Miguel Mazaba, Zoe DeRose , Karrar Musa, Gwen Moore

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Jun 07, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

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Employee Rating

Great service staff! They listened to our concerns and made us feel welcome and appreciated. More

by Diane G.
Recommend Dealer
Yes

Other Employees Tagged: Jalen Moore, Noah Matson, Nick Mudd, Miguel Mazaba , Elmedin Smajic

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Jun 02, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Very pleasant experience, she always is welcoming and courteous. Oil change was quick and it s always great coming to your dealership More

by BDA.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

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Jun 02, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 29, 2025

Dealership Rating
Employee Rating

The team at Russ Darrow is Always accommodating. It’s wonderful to work with such great professionals. Timely and great service. More

by boyce.b81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

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May 29, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 29, 2025

Dealership Rating
Employee Rating

Do not like the fact I had to keep calling to get an update on my vechicle. Very unprofessional. Took my car apart to fix and still ended up messing up something else . And I had to pay $200 for the dia More

by KAMARIMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Mudd, Miguel Mazaba , DONTARIO PALMER

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Jun 01, 2025

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

Jun 01, 2025

Russ Darrow Metro Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

May 28, 2025

Dealership Rating
Employee Rating

I like Russ Darrell Mazda there service is always great and very accommodating. Would always go back. More

by HDORENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Zoe DeRose , DONTARIO PALMER

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May 28, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

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