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Kirsten Jones
Kirsten Jones at Russ Darrow Metro Mazda

Kirsten Jones | Page 6

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
91 Reviews
4.6

91 Reviews

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91 Reviews of Kirsten Jones

May 25, 2025

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Employee Rating

Great service every time. Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed! More

by justbowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Zoe DeRose , DONTARIO PALMER

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May 25, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

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Employee Rating

She did an excellent job and taking care of the car having a service and checking in on me More

by RITALUCKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Miguel Mazaba

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May 23, 2025

Russ Darrow Metro Mazda responded

Rita, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 22, 2025

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great customer service, good inventory, great mechanics, getting the issues done on my car in a timely manner More

by DUNJA666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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May 22, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

May 21, 2025

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Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call. More

by floydbretzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Miguel Mazaba , DONTARIO PALMER

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May 21, 2025

Russ Darrow Metro Mazda responded

Thanks, Floyd, for sharing about your experience with Russ Darrow Metro Mazda. We do apologize for the lack of communication and will be speaking to our team regarding this. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 20, 2025

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Employee Rating

Kirsten was amazing, she handled my service with complete professionalism and addressed any concerns I had over the servicing of my car. She is a true asset to the Russ Darrow Group. I will add the technic More

by c_weiand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

May 19, 2025

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The dealership was clean and comfortable and Kirsten was very helpful and explained everything clearly. More

by MICHELEVOGEL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric did the video

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May 19, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

May 10, 2025

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I always get great service at Russ Darrow Metro Mazda. Everyone is friendly, knowledgeable, and service is efficient. More

by MALLISON93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Miguel Mazaba

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May 10, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

May 09, 2025

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Employee Rating

The were very accommodating to get my car one day. With great costomer service and keeping me informed More

by Nevelsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Nick Mudd, Miguel Mazaba

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May 09, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 05, 2025

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Employee Rating

Overall service was excellent. The place was clean, and the service was excellent. However, the coffeemaker should be upgraded. Kirsten did a great job, and you didn’t mind my dog More

by scontreras0531
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones

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May 05, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

April 27, 2025

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Employee Rating

Very Professional, fast at Services, and knows how to communicate with customers. I would recommend this place to anyone. More

by Lee_rob89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

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