Klaus de Paz

Robert was very helpful and informative regarding any services my vehicle required. I very much appreciate his support and service. services my vehicle required. I very much appreciate his support and service. More

by eshin Verified Customer Verified Customer

Report | Print

This was a small service replacing my rear light bulbs. appointment made in advance and didn’t have to wait long. appointment made in advance and didn’t have to wait long. More

by CHERYLWALKER0 Verified Customer Verified Customer

Report | Print

I recently took my Volvo XC60 for a regular service at the Volvo Center of Santa Monica, and overall, I'm quite satisfied with the experience. The staff were professional, courteous, and explain the entir the Volvo Center of Santa Monica, and overall, I'm quite satisfied with the experience. The staff were professional, courteous, and explain the entire process clearly. The service was completed and was returned clean and running smoothly. I really appreciate the attention to detail and the transparency about the maintenance cost. Overall, I m pleased with the quality of service. Volvo continues to live up to its reputation for safety and reliability. Kudos to Klaus, Lillie, I forgot name of mechanic and everyone that cleaned the car. Thank you -Terry P, Volvo Xc60 R design owner More

by TPALMA Verified Customer Verified Customer

Report | Print

Everybody there is incredibly friendly, professional, and attentive. Dropping my car off and getting it back is a breeze. The communication is direct and transparent. I always feel like they take good care o attentive. Dropping my car off and getting it back is a breeze. The communication is direct and transparent. I always feel like they take good care of me and are never out to try and nickel and dime me for repairs like many other places. They're also fast and detailed. They're a great group of people and I'm thankful to have my car in such smart hands. Klaus is the man! More

by CORBETT.TRUBEY Verified Customer Verified Customer

Report | Print

Very helpful team & great loaner car while my car was being worked on! Thank you! being worked on! Thank you! More

by MEGDANIELLESPOTTS Verified Customer Verified Customer

Report | Print

I feel like some salespeople only approach customers they think they'll connect with, leaving others to wait. But then, when their boss shows up and starts helping me out think they'll connect with, leaving others to wait. But then, when their boss shows up and starts helping me out More

by KIDISTABERRA Verified Customer Verified Customer

Report | Print

I’ve been bringing my Volvo to Volvo Santa Monica for over six years, and they’ve consistently been the best! The team is always professional, punctual, and incredibly easy to communicate with. Specially over six years, and they’ve consistently been the best! The team is always professional, punctual, and incredibly easy to communicate with. Specially through text messaging, which makes everything so convenient. I recently came in for my 10,000 mile service, and they had me out the door and under 60 minutes. Excellent service every time and I highly recommend!! More

by MARCO_SCHERER Verified Customer Verified Customer

Report | Print

Efficacy, professionalism, friendly staff. Thank you also to Klaus for keeping me informed about the status of my car. I like the fact that my car was received right on time and ready when I Thank you also to Klaus for keeping me informed about the status of my car. I like the fact that my car was received right on time and ready when I was told it would be. More

by CLAUDIA_DEP Verified Customer Verified Customer

Report | Print

I always get the BEST service at SM Volvo. First time with Robert and he lived up to the level of service I’m used to and then some! Keep up the great work. You have wonderful people working h First time with Robert and he lived up to the level of service I’m used to and then some! Keep up the great work. You have wonderful people working here and that makes all the difference ! More

by JOESHMO1B Verified Customer Verified Customer

Report | Print

My experience at Santa Monica Volvo was honestly one of the best car-buying experiences I’ve had. Alex, my salesperson, was very knowledgeable and took the time to explain why Volvo is such a great vehicle the best car-buying experiences I’ve had. Alex, my salesperson, was very knowledgeable and took the time to explain why Volvo is such a great vehicle compared to other brands—he gave real facts, not sales talk. Frankie also helped us through the final process, made sure our trade-in went smoothly, and even installed the all-weather mats for us. There was no pressure at all. Everything was explained clearly to me and my wife, including warranty and maintenance options, without any hidden fees or surprises. The finance person Bryant and the general sales manager Haik and New car Manager Armin were also very kind and professional from start to finish. Everyone we met—sales, finance, used car appraisal—treated us with respect and made us feel welcome. Overall, it was a very pleasant and smooth experience, and I highly recommend Santa Monica Volvo if you want honesty, knowledge, and great customer service. More

by YASRAT Verified Customer Verified Customer

Report | Print