Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
352 Reviews
4.9

352 Reviews

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352 Reviews of Klaus de Paz

March 14, 2026

Dealership Rating
Employee Rating

Everyone was friendly and helpful. Appreciated the greeter (don’t get her name) being so hospitable and my service advisor, Klaus, for his exceptional customer service. More

by BRITTCARTER87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

March 13, 2026

Dealership Rating
Employee Rating

Excellent and efficient service, as always. Highly recommend working with Volvo Santa Monica as your dealer! More

by RFINE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Mar 14, 2026

Volvo Cars Santa Monica responded

Hello, thank you for your feedback about Volvo Cars of Santa Monica. We’re glad to hear our team continues to provide excellent and efficient service. Your recommendation means a lot and is greatly appreciated.

March 13, 2026

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Employee Rating

I appreciate the friendly and efficient check in process. The work was completed and the car washed while I waited in the comfortable outdoor waiting area. Great service dept. More

by KRPPT
Service Communication
Recommend Dealer
Yes
Mar 14, 2026

Volvo Cars Santa Monica responded

Hello, thank you for sharing your experience with Volvo Cars of Santa Monica. It’s great to hear the check-in process was friendly and efficient and that your vehicle was ready and clean while you enjoyed the waiting area. We’re glad the service team could make your visit smooth and convenient.

March 06, 2026

Dealership Rating
Employee Rating

Great and timely customer service as always. Friendly staff and knowledgeable mechanics. It’s always a pleasurable experience to have my vehicle serviced at Volvo Santa Monica. Thank you. More

by RGSCHLOEGEL77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Volvo Cars Santa Monica responded

Hello, we’re happy to hear your visits to Volvo Cars of Santa Monica are always timely and enjoyable. It’s great knowing our friendly staff and knowledgeable mechanics make each service a positive experience. We look forward to seeing you again soon.

March 06, 2026

Dealership Rating
Employee Rating

Attentive service from Robert Munoz and got a rental car as very much needed on the day of service. More

by MPHBANNING
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Mar 06, 2026

Volvo Cars Santa Monica responded

We're glad Robert provided attentive service and that the rental car was helpful during your visit. We appreciate your support at Volvo Cars Santa Monica!

March 06, 2026

Dealership Rating
Employee Rating

They washed the car. damnit. I refuse to write fifteen words. I’ve got other stuff to do and I’ll be damned if I’m going to write fifteen words about something that doe More

by DKYNURPU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Volvo Cars Santa Monica responded

We appreciate your feedback and star rating! Our team looks forward to serving you next time! - Volvo Cars Santa Monica

March 05, 2026

Dealership Rating
Employee Rating

Roberto is extremely professional and helpful. I wouldn’t trust anyone else with my Volvo. More

by LCAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Mar 05, 2026

Volvo Cars Santa Monica responded

Thank you for trusting Roberto & the Volvo Cars Santa Monica team with the care of your vehicle! We're truly grateful for your support and look forward to continuing to serve you in the future!

March 03, 2026

Dealership Rating
Employee Rating

Amazing service! Ian took great care of us. Love getting service done at this location More

by Honu Coffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Mar 04, 2026

Volvo Cars Santa Monica responded

Hi, we’re glad to hear your visit to Volvo Cars of Santa Monica was so positive. It’s great that Ian took excellent care of you, and we appreciate you trusting us with your vehicle.

March 02, 2026

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Employee Rating

Klaus and staff have the best customer service in town. Courteous, professional, knowledgeable.and very customer-focused. More

by MAUREEN.A.BERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lily

Mar 03, 2026

Volvo Cars Santa Monica responded

Hi Maureen, we're pleased to see that Klaus and the Volvo Cars Santa Monica team deliver top-notch service. Thank you for your business and support!

March 01, 2026

Dealership Rating
Employee Rating

Everything went very smoothly. Fast and friendly service. Will definitely come back again next time. Thanks. More

by ORENROSENTHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Mar 03, 2026

Volvo Cars Santa Monica responded

Thank you for sharing your five-star experience, Oren! We truly appreciate your business, and we hope to see you back at Volvo Cars Santa Monica next time. Safe travels!

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