Klaus de Paz | Page 2

This dealership has service dept issues. beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership minimized loaner cars or rental help. even with your having full extended Volvo warranty coverage. essentially they have a tiny amount to pretend they have loaners, but definitely not Volvo dealership amounts. so you have to wait 3 weeks to get what few they have. even if you have volvo factory extended warranty with loaner coverage. 3- service gets cars in and park them for longer than necessary to get worked on. so if you want timely service. you are out of luck, and they dont even give you a rental/loaner for their slowness. 4- their staff are very nice, but you definitely get the impression they know they have a too small service space and too many limitations on what they can do. so they don't do much beyond what mgmt empowers them to. so its kind of sad that they don't have the support or services that other dealership service for volvo has. Recall I had an issue which they would not get to timely so I had to go to Culver City Volvo, which had great service and timelines. This review is not of their staff, which unfortunately is handicapped by mgmt/ownership parameters. Just hope they reinvest in their dealership and get more space.... to do all the services they need to support the cars they sell. More

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Everyone is so nice and helpful! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! More

by dancenance12 Verified Customer Verified Customer

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Klaus is very efficient and friendly!My car was done Klaus is very efficient and friendly! My car was done quickly and I was offered a ride to and from nearby shops while I waited:) I am very happy with Klaus is very efficient and friendly! My car was done quickly and I was offered a ride to and from nearby shops while I waited:) I am very happy with my service experience! More

by TINAMELLBERG Verified Customer Verified Customer

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Klaus was very helpful and got my service done promptly. Offered a car wash as well and pulled the car right to the front. Was helpful with options for me to work while the car was being serviced. Offered a car wash as well and pulled the car right to the front. Was helpful with options for me to work while the car was being serviced. More

by MG Verified Customer Verified Customer

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I had a great experience at Volvo of Santa Monica. Had my two kids with me and they opened up the building to let them use the restroom. In addition, our car service was completed faster than promised. my two kids with me and they opened up the building to let them use the restroom. In addition, our car service was completed faster than promised. More

by jshep13 Verified Customer Verified Customer

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Robert and his team are a well oiled machine. They are kind, courteous and friendly with a true aptitude for service. kind, courteous and friendly with a true aptitude for service. More

by ddscott57 Verified Customer Verified Customer

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Great experience, they kept their word and we were able to negotiate in advance. Great experience! to negotiate in advance. Great experience! More

by davidalancooke Verified Customer Verified Customer

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Very friendly and accommodating. The service team was professional and helped overcome an unforeseen delay. Top Marks. professional and helped overcome an unforeseen delay. Top Marks. More

by bpreach Verified Customer Verified Customer

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I brought my car in because it had a few issues that needed addressing before its next regular servicing. Klaus was great in making sure everything was fixed (including a big issue that was still covere needed addressing before its next regular servicing. Klaus was great in making sure everything was fixed (including a big issue that was still covered under the warranty) and provided really wonderful customer service as well. More

by ASHEPPHIRD Verified Customer Verified Customer

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As always excellent customer service from Mr. Robert Munoz in the service department. Made sure to go over all my concerns. Upfront with quotes and communicates through process for any updates. A+++ Munoz in the service department. Made sure to go over all my concerns. Upfront with quotes and communicates through process for any updates. A+++ More

by dahlrios Verified Customer Verified Customer

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