Klaus de Paz | Page 36

fast and easy service, was updated about the time my car would be ready and everyone was kind and knowledgeable. It was a good experience. would be ready and everyone was kind and knowledgeable. It was a good experience. More

by JS Verified Customer Verified Customer

Report | Print

Everyone was very friendly and helpful. The only issue was the price, which was expected, of course, but $300 to program a key is a little steep. was the price, which was expected, of course, but $300 to program a key is a little steep. More

by tboldt0 Verified Customer Verified Customer

Report | Print

Great service from a great team at the Santa Monica Volvo dealership. I have always had good service there, and would recommend them to anyone. dealership. I have always had good service there, and would recommend them to anyone. More

by RKRR13 Verified Customer Verified Customer

Report | Print

I have a Volvo XC90 and am very particular about my car. Volvo of Santa Monica went above and beyond to make sure all of my needs were met everyone there is a pleasure to deal with, Silvia, Robert, Klaus, a Volvo of Santa Monica went above and beyond to make sure all of my needs were met everyone there is a pleasure to deal with, Silvia, Robert, Klaus, and stephanie. More

by TAYLOR39 Verified Customer Verified Customer

Report | Print

Easy succinct service, quick and efficient. Took care of my parking permit after it fell off in car wash. Arranged great ride share service also my parking permit after it fell off in car wash. Arranged great ride share service also More

by Bard Verified Customer Verified Customer

Report | Print

I had a very good service experience this time. The Alto service they use is nice and I got a free car wash. Thank you for the quick service service they use is nice and I got a free car wash. Thank you for the quick service More

Report | Print

I had an excellent service experience without any issues. The alto service is very nice and I got a free wash at the end. Thank you! The alto service is very nice and I got a free wash at the end. Thank you! More

by Yurico s Verified Customer Verified Customer

Report | Print

I found the experience good. Everyone was helpful; however, while Stacia and Carlos said they'd address outstanding issues, such as bald front tires; a manager, Armin, later reneged, saying they alrea however, while Stacia and Carlos said they'd address outstanding issues, such as bald front tires; a manager, Armin, later reneged, saying they already lost money on the 2018 car (unlikely, since I also bought a multi-year platinum service agreement). Finally, when I returned less than two weeks later, the store manager, Lambert, saw the pitting tires and did the right thing, replacing the front tires and giving the car an alignment. Lambert clearly understands that the value of a satisfied customer driving away with a safe car that doesn't require immediate tire replacement outweighs saving a few hundred dollars. Klaus handled the work well, though I'm now seeing a error message having to do with the job, so need to return.... On another note, I've requested the service history of the car several times, was told they would be provided to me, and am still awaiting the docs. I am confident Lambert will follow through, because he seems like that kind of a guy--more interested in the long-term relationship with the customer, than with getting the deal done and maximizing short-term profit. More

by RON@VITALHEMP.COM Verified Customer Verified Customer

Report | Print

Amazing service and a great experience all around. The entire service department was a true pleasure to deal with. Robert and Klaus were incredibly helpful. entire service department was a true pleasure to deal with. Robert and Klaus were incredibly helpful. More

by TAYLOR39 Verified Customer Verified Customer

Report | Print

Service department always provides excellent customer service, they are efficient and communicate any changes needed during derivó r. They ensure to do safe hand off while dropping off my vehicle and du service, they are efficient and communicate any changes needed during derivó r. They ensure to do safe hand off while dropping off my vehicle and during pick up. More

by dahlrios Verified Customer Verified Customer

Report | Print