Klaus de Paz | Page 36

When I purchased the car a couple of months ago, the mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished with an accurate report. I was also promised a hard copy of the service records. I have asked for the service records more than three times, and have been given the runaround, even though Lambert, the manager of the dealership, personally told me he would take care of it more than two weeks ago. Follow up calls to him have not been returned. The CARFAX report has not been fixed as of yesterday. Now I'm wondering: why am I not being given the records that were promised to me? Why the runaround? Was this car in an accident that was not reported? How am I supposed to maintain the car if I don't know when it was last serviced? When was the last oil change? This is highly unprofessional customer service, and doesn't make me want to recommend or return to the dealership. It makes me want to take it up with the corporate office so that I can resolve these issues, since the dealership doesn't appear willing to do so, and cannot even provide the courtesy of a return call. More

by RON@VITALHEMP.COM Verified Customer Verified Customer

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They were supposed to do warranty work. No one would call me back. It was pretty disheartening. I spent 2k on maintenance there and then no one would call me back to schedule my warranty work. me back. It was pretty disheartening. I spent 2k on maintenance there and then no one would call me back to schedule my warranty work. More

by kodiakkid21 Verified Customer Verified Customer

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Very Prompt and efficient. Pick me up which was very very helpful in this pandemic time. I have confidence in the work they do I have confidence in the work they do I have confidence in the work they do yes helpful in this pandemic time. I have confidence in the work they do I have confidence in the work they do I have confidence in the work they do yes yes yes yes yes yes yes More

by BOBDRAPER53 Verified Customer Verified Customer

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Quick, polite, no issues as usual, Klaus got everything taken care of, as well as informing me of the option to get new brake pads. Only negative was that my tire pressure warning came on after I left - lo taken care of, as well as informing me of the option to get new brake pads. Only negative was that my tire pressure warning came on after I left - looks like someone did not store the new details after the rotation and alignment. But car was in great shape. More

by LENZBRIAN Verified Customer Verified Customer

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It was a Great customer experience. You made it easy during covid times. Great work on my car and helpful and done fast. thank you. during covid times. Great work on my car and helpful and done fast. thank you. More

by Francism Verified Customer Verified Customer

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Klaus is efficient, nice, and gives a fair deal. He always keeps me informed about my vehicle and explains everything clearly. Thank you so much Klaus! always keeps me informed about my vehicle and explains everything clearly. Thank you so much Klaus! More

by MELINDASUE.DAVILA Verified Customer Verified Customer

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Klaus was great, as always. Service was done quickly and efficiently. Safe COVID protocols, and the car was ready earlier than the quoted time. Thank you! efficiently. Safe COVID protocols, and the car was ready earlier than the quoted time. Thank you! More

by ES Verified Customer Verified Customer

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fast and easy service, was updated about the time my car would be ready and everyone was kind and knowledgeable. It was a good experience. would be ready and everyone was kind and knowledgeable. It was a good experience. More

by JS Verified Customer Verified Customer

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Everyone was very friendly and helpful. The only issue was the price, which was expected, of course, but $300 to program a key is a little steep. was the price, which was expected, of course, but $300 to program a key is a little steep. More

by tboldt0 Verified Customer Verified Customer

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Great service from a great team at the Santa Monica Volvo dealership. I have always had good service there, and would recommend them to anyone. dealership. I have always had good service there, and would recommend them to anyone. More

by RKRR13 Verified Customer Verified Customer

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