Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz | Page 14

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
364 Reviews
4.9

364 Reviews

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364 Reviews of Klaus de Paz

March 21, 2025

Dealership Rating
Employee Rating

Incredible service from Volvo Santa Monica, and I'm very happy with my new turbo! More

by JSTROS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2025

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear you're happy with your new turbo and that you had an incredible experience at Volvo Cars of Santa Monica. We appreciate your support and look forward to serving you again!

March 17, 2025

Dealership Rating
Employee Rating

i appreciate the accommodations (providing me with a car, car wash, dropping it off) and the discounts as this was my first time getting service! More

by NAZANINHAKIM26
Service Communication
Recommend Dealer
Yes
Mar 18, 2025

Volvo Cars Santa Monica responded

Hi, we're glad we could provide a smooth and accommodating service experience for your first visit! Thank you for choosing Volvo Cars of Santa Monica—we appreciate you!

March 13, 2025

Dealership Rating
Employee Rating

Klaus was great! So helpful and got me the rides back and forth while my car was serviced. More

by SARA.LOUGHLIN.KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Volvo Cars Santa Monica responded

Sara, Your feedback made our day! Thanks for the five-star review! - Volvo Cars Santa Monica

March 13, 2025

Dealership Rating
Employee Rating

Easy, prompt effective & friendly staff. Very flexible with scheduling made it easy to get service More

by JIM@ZAPCAST.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

Mar 13, 2025

Volvo Cars Santa Monica responded

Jim, Thanks for the stellar rating! We're glad you had a great experience! - Volvo Cars Santa Monica

March 12, 2025

Dealership Rating
Employee Rating

Klaus in the service department is great! His follow through and checking back in with us is great. Thanks! We will be back again. More

by TRACYAGILMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2025

Volvo Cars Santa Monica responded

Hi Tracy, thank you for your feedback! We're glad to hear that Klaus provided great service and kept you informed throughout the process. We appreciate your support and look forward to seeing you again at Volvo Cars of Santa Monica!

March 08, 2025

Dealership Rating
Employee Rating

It was my first time here I went there earlier than my scheduled service . As soon as I arrived there Robert Munoz came out and welcomed me. It was awesome I had prompt service everyone there was so nice More

by BARISOZACAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

Mar 10, 2025

Volvo Cars Santa Monica responded

Thank you for your kind words! We're so glad to hear that your first visit to Volvo Cars of Santa Monica was such a positive experience. Robert Munoz and the team strive to provide excellent and welcoming service, and we're thrilled that you felt well taken care of. We truly appreciate your feedback and look forward to seeing you again soon!

February 28, 2025

Dealership Rating
Employee Rating

They were transparent about the work that needed to be done, they communicated regularly, they were up-front about the price, they did all the work to a high standard in a timely manner, and they gave me More

by ERIC.LIND.7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2025

Volvo Cars Santa Monica responded

Hi Eric, thank you for the wonderful feedback! We're so glad to hear that our team was transparent, communicative, and efficient with the work on your car. It's great to know Klaus went the extra mile to make your experience even better. We truly appreciate your kind words and look forward to assisting you again at Volvo Cars of Santa Monica!

February 28, 2025

Dealership Rating
Employee Rating

Klaus made sure I was updated with the status of the car repair via text and returned my phone call. My car was delivered to my workplace after the repair was done which I appreciated. The receptionist More

by MPONTERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2025

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We’re glad to hear Klaus kept you updated and made sure your car was delivered to your workplace after the repair. We’re also happy to know the receptionist provided helpful and friendly service. We appreciate your support and look forward to assisting you again at Volvo Cars of Santa Monica!

February 28, 2025

Dealership Rating
Employee Rating

Check-in was very quick, car was returned super clean and there were no problems More

by BLUESKYJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We're so glad to hear that your check-in was quick, your car was returned clean, and everything went smoothly. We strive to provide the best service possible, and we're happy to know we met your expectations. If you need anything else, feel free to reach out to us at Volvo Cars of Santa Monica!

February 25, 2025

Dealership Rating
Employee Rating

Volvo of Santa Monica is always so professional, and thorough. Their service team communicates with you throughout the process so you never have any surprises at the end. It’s rare to find this high lev More

by LDIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don’t know their names but the woman who check in and out the car, and a kind man who worked in the parts office.

Feb 25, 2025

Volvo Cars Santa Monica responded

Thank you for sharing your experience with us! We're delighted to hear that our Volvo Cars Santa Monica team provided professional and thorough service. We appreciate your kind words and look forward to taking care of your Volvo in the future! Safe travels!

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