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Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz | Page 15

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
364 Reviews
4.9

364 Reviews

Write a Review

364 Reviews of Klaus de Paz

February 24, 2025

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Employee Rating

I like taking my Volvo here, they always do such a great job! They try to get you an appointment right away More

by SUNNYFLOR1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2025

Volvo Cars Santa Monica responded

Thank you for sharing your experience with Volvo Cars Santa Monica! We're glad to hear that our team is able to accommodate your appointments and provide great service. We look forward to seeing you again soon!

February 23, 2025

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Employee Rating

We asked them to fix the Apple CarPlay and it still doesn't work. It's really frustrating to have a new car and not be able to plug our phone in and use Apple CarPlay. In fairness, they fixed the other More

by CWKYLE
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Munoz , Arnold Alsua

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Feb 25, 2025

Volvo Cars Santa Monica responded

Hello, thank you for sharing your feedback. We’re truly sorry that the Apple CarPlay issue still persists and understand how frustrating this must be, especially in a new car. While we’re glad we could resolve the other issue and that you found our team polite, we’d like to get the CarPlay working for you as well. Please reach out to us directly so we can work on a solution together.

February 22, 2025

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Employee Rating

Always a pleasure to have my Volvo serviced here. Staff are great. Service is quick and turnaround time is ideal. More

by DONWISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

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Feb 24, 2025

Volvo Cars Santa Monica responded

Hi Donwise, thank you for your wonderful review! We're delighted to hear that servicing your Volvo is always a pleasure and that our team, quick service, and ideal turnaround time consistently meet your expectations. We truly appreciate your trust in us and look forward to serving you again soon!

February 21, 2025

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I arrived at my appointment on time and was immediately taken in. I was shown to the waiting area and offered complimentary tea and coffee while I waited for my vehicle. I was in and out within the hour. I More

by ELISEJJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

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Feb 24, 2025

Volvo Cars Santa Monica responded

Hi Elise, thank you for sharing your detailed feedback. We're delighted to hear that your appointment went smoothly—from being welcomed promptly and enjoying complimentary tea and coffee, to having all the details about your car clearly explained. Your positive experience is our top priority, and we look forward to serving you again soon!

February 21, 2025

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Service team was attentive and addressed all issues. It was really easy to get the appointment that I wanted. More

by JANEMODOONO
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Recommend Dealer
Yes
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Feb 21, 2025

Volvo Cars Santa Monica responded

We're delighted to hear that our service team at Volvo Cars Santa Monica was attentive and made scheduling easy for you. Thanks for sharing your experience! Safe travels!

February 20, 2025

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Employee Rating

Santa Monica Volvo always keeps me informed and updated regarding my vehicle and their business. More

by LNX2SLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Bryant Perez , Russ Kabrins, Omar Martinez, Anthony Paiz, I don’t want to say the wrong name but the greeter (pretty, petite,cheerful) lady is outstanding

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Feb 21, 2025

Volvo Cars Santa Monica responded

Thank you for trusting the Volvo Cars Santa Monica team with the care of your vehicle! We're grateful for your support and look forward to seeing you next time!

February 18, 2025

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Volvo of Santa Monica offers exceptional customer service they fit you in, on time and with care More

by emilybdebevoise
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

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Feb 19, 2025

Volvo Cars Santa Monica responded

This is great to hear, Emily! Thank you so much for choosing Volvo Cars Santa Monica!

February 13, 2025

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Employee Rating

Klaus and team were fantastic! Friendly and helpful in addressing our visit for the 20k mile check-up. More

by LESLIE.Janssen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2025

Volvo Cars Santa Monica responded

Leslie, we're delighted to hear Klaus and the team provided fantastic service during your visit at Volvo Cars Santa Monica. Thanks for sharing your experience!

February 05, 2025

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Employee Rating

Klaus takes great care of me every time. The staff is also very nice - they're very welcoming! More

by SHAUNTELG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2025

Volvo Cars Santa Monica responded

Hi Shaun! Thank you so much for your kind words! We're thrilled to hear that Klaus and our staff take great care of you at Volvo Cars Santa Monica. We truly appreciate your support and look forward to welcoming you again!

January 31, 2025

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Employee Rating

The service team was great and handled a scheduling issue like pros. I will be sure to come back and will get my next car from them as well. More

by SNOOCHINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Erick Reyes , Arnold Alsua

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Jan 31, 2025

Volvo Cars Santa Monica responded

We're delighted to hear that our service team at Volvo Cars Santa Monica impressed you with their professionalism. Thank you for your support, and we look forward to assisting with your future car needs!

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