Very kind and professional team , I love my Volvo and
when the lease is over I’m getting a new one
when the lease is over I’m getting a new one
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by SARAGOLD210
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2026 -
Volvo Cars Santa Monica responded
Hi Sara,
That’s wonderful to hear. A kind and professional experience makes all the difference, and we’re so glad you’re loving your Volvo. We look forward to helping you into your next one when the time comes. Thank you for choosing Volvo Cars of Santa Monica!
EVERYTHING WAS DONE TIMELY, AND MY CAR CAME BACK CLEAN
AND PERFECT. GLAD TO DO SERVICE WITH YOU.
AND PERFECT. GLAD TO DO SERVICE WITH YOU.
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by MARVINGELFAND
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2026 -
Volvo Cars Santa Monica responded
Hi Marvin,
We’re thrilled to hear everything was handled so smoothly and that your car came back looking perfect. It’s great to know your service experience left you happy. Thank you for choosing Volvo Cars of Santa Monica!
Robert was very helpful, and also took into account my
other recent issues. He’s always responsive.
other recent issues. He’s always responsive.
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by MBOICH
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2026 -
Volvo Cars Santa Monica responded
Hi, it is great to hear Robert was so helpful and took the time to consider your recent concerns. His responsiveness really makes a difference when you need support. We are glad you continue to have a positive experience with him at Volvo Cars of Santa Monica.
Did a great job, thanks!
Will be back. Appreciate the service. Best of luck to you.
Will be back. Appreciate the service. Best of luck to you.
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by BRAD@ALTFEST.NET
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Volvo Cars Santa Monica responded
It was our privilege to serve you, Brad! Take care and we'll see you next time here at Volvo Cars Santa Monica!
Ian has been great helping me to navigate some repairs.
I can always get my car in promptly.
I can always get my car in promptly.
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by MEGHANNRUSSELL
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Volvo Cars Santa Monica responded
Hi Meghann, thank you for sharing your experience with Volvo Cars of Santa Monica. It is great to hear Ian has been such a reliable resource when it comes to your repairs and making sure your visits are scheduled quickly. We will be sure to pass along your kind words. We look forward to continuing to support you with your vehicle needs.
Solid Team, Klause follow up with me the whole way.
Will use this team again
Will use this team again
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by MEVANS18
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Volvo Cars Santa Monica responded
Hi, thank you for the great review. We are glad to hear Klause and the team at Volvo Cars of Santa Monica provided thorough follow up and a solid experience. We look forward to assisting you again in the future.
We had a great service experience .
We are especially great full for the car pickup service that has been offered to us. Thanks Klauss for coordinating everything.
We are especially great full for the car pickup service that has been offered to us. Thanks Klauss for coordinating everything.
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by V.KELMELIS53
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Volvo Cars Santa Monica responded
Hi, we’re glad to hear your service visit at Volo Cars of Santa Monica went smoothly. It’s great that the car pickup service made things easier for you and that Klauss was able to coordinate everything so well. We look forward to helping you again in the future.
The update that was installed screwed up the infotainment
system and I have to restart it every time I get in my car.
system and I have to restart it every time I get in my car.
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by AWOLKOVE
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2026 -
Volvo Cars Santa Monica responded
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I've always had a really good experience.
Klaus, as always, was very helpful. However, this time, I had two issues. The first being: I was stunned that a $5000 problem could stem from a
Klaus, as always, was very helpful. However, this time, I had two issues. The first being: I was stunned that a $5000 problem could stem from a blocked cowl drain. This is a really high end car -- and this is a serious design flaw. Why is there no debris screen over that tiny drain? I actually put one in myself.
2: I was a little taken aback when Volvo didn't provide a loaner. With this much expense and inconvenience, extending that courtesy would have really gone a long way towards dealer appreciation.
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by JUDDPILLOT
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2026 -
Volvo Cars Santa Monica responded
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Everyone was friendly and helpful.
Appreciated the greeter (don’t get her name) being so hospitable and my service advisor, Klaus, for his exceptional customer service.
Appreciated the greeter (don’t get her name) being so hospitable and my service advisor, Klaus, for his exceptional customer service.
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by BRITTCARTER87
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2026 -
Volvo Cars Santa Monica responded
Hi, we’re glad to hear you felt welcomed at Volvo Cars of Santa Monica. It’s great that the greeter made you feel at home and that Klaus provided such attentive service. Thank you for sharing your experience.
Mar 15, 2026 -
Volvo Cars Santa Monica responded
Hi Britt! Thank you for sharing your feedback about our team! We will let Klaus know how happy you are, and we hope to welcome you back to Volvo Cars Santa Monica next time!