Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz | Page 3

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
380 Reviews
4.9

380 Reviews

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380 Reviews of Klaus de Paz

April 07, 2026

Dealership Rating
Employee Rating

Very kind and professional team , I love my Volvo and when the lease is over I’m getting a new one More

by SARAGOLD210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Apr 08, 2026

Volvo Cars Santa Monica responded

Hi Sara, That’s wonderful to hear. A kind and professional experience makes all the difference, and we’re so glad you’re loving your Volvo. We look forward to helping you into your next one when the time comes. Thank you for choosing Volvo Cars of Santa Monica!

April 07, 2026

Dealership Rating
Employee Rating

EVERYTHING WAS DONE TIMELY, AND MY CAR CAME BACK CLEAN AND PERFECT. GLAD TO DO SERVICE WITH YOU. More

by MARVINGELFAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Volvo Cars Santa Monica responded

Hi Marvin, We’re thrilled to hear everything was handled so smoothly and that your car came back looking perfect. It’s great to know your service experience left you happy. Thank you for choosing Volvo Cars of Santa Monica!

April 06, 2026

Dealership Rating
Employee Rating

Robert was very helpful, and also took into account my other recent issues. He’s always responsive. More

by MBOICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Apr 07, 2026

Volvo Cars Santa Monica responded

Hi, it is great to hear Robert was so helpful and took the time to consider your recent concerns. His responsiveness really makes a difference when you need support. We are glad you continue to have a positive experience with him at Volvo Cars of Santa Monica.

April 03, 2026

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Did a great job, thanks! Will be back. Appreciate the service. Best of luck to you. More

by BRAD@ALTFEST.NET
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Apr 03, 2026

Volvo Cars Santa Monica responded

It was our privilege to serve you, Brad! Take care and we'll see you next time here at Volvo Cars Santa Monica!

April 01, 2026

Dealership Rating
Employee Rating

Ian has been great helping me to navigate some repairs. I can always get my car in promptly. More

by MEGHANNRUSSELL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Apr 02, 2026

Volvo Cars Santa Monica responded

Hi Meghann, thank you for sharing your experience with Volvo Cars of Santa Monica. It is great to hear Ian has been such a reliable resource when it comes to your repairs and making sure your visits are scheduled quickly. We will be sure to pass along your kind words. We look forward to continuing to support you with your vehicle needs.

April 01, 2026

Dealership Rating
Employee Rating

Solid Team, Klause follow up with me the whole way. Will use this team again More

by MEVANS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Volvo Cars Santa Monica responded

Hi, thank you for the great review. We are glad to hear Klause and the team at Volvo Cars of Santa Monica provided thorough follow up and a solid experience. We look forward to assisting you again in the future.

March 31, 2026

Dealership Rating
Employee Rating

We had a great service experience . We are especially great full for the car pickup service that has been offered to us. Thanks Klauss for coordinating everything. More

by V.KELMELIS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Mar 31, 2026

Volvo Cars Santa Monica responded

Hi, we’re glad to hear your service visit at Volo Cars of Santa Monica went smoothly. It’s great that the car pickup service made things easier for you and that Klauss was able to coordinate everything so well. We look forward to helping you again in the future.

March 19, 2026

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Employee Rating

The update that was installed screwed up the infotainment system and I have to restart it every time I get in my car. More

by AWOLKOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Munoz

Mar 21, 2026

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

March 16, 2026

Dealership Rating
Employee Rating

I've always had a really good experience. Klaus, as always, was very helpful. However, this time, I had two issues. The first being: I was stunned that a $5000 problem could stem from a More

by JUDDPILLOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

March 14, 2026

Dealership Rating
Employee Rating

Everyone was friendly and helpful. Appreciated the greeter (don’t get her name) being so hospitable and my service advisor, Klaus, for his exceptional customer service. More

by BRITTCARTER87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Mar 15, 2026

Volvo Cars Santa Monica responded

Hi, we’re glad to hear you felt welcomed at Volvo Cars of Santa Monica. It’s great that the greeter made you feel at home and that Klaus provided such attentive service. Thank you for sharing your experience.

Mar 15, 2026

Volvo Cars Santa Monica responded

Hi Britt! Thank you for sharing your feedback about our team! We will let Klaus know how happy you are, and we hope to welcome you back to Volvo Cars Santa Monica next time!

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