Klaus de Paz | Page 24

Robert was wonderful, professional, and helpful and the full experience was straightforward and transparent. The pickup process was very easy. full experience was straightforward and transparent. The pickup process was very easy. More

by MARBCAMP Verified Customer Verified Customer

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Klaus was professional, helpful , and accessible. He responded quickly when I had questions and made sure my car repairs were done in a timely and efficient way. I also appreciated the car delivery t He responded quickly when I had questions and made sure my car repairs were done in a timely and efficient way. I also appreciated the car delivery to my home. I have had my car repairs done exclusively at Volvo Santa Monica for the last 10 years. I trust them to do a good job and I am happy that they keep my car running efficiently. More

by doctordevika Verified Customer Verified Customer

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Very helpful, finally able to use navigation. Owner’s manual very unhelpful! It was all extremely good. Owner’s manual very unhelpful! It was all extremely good. More

by CAROLCOBEN Verified Customer Verified Customer

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Volvo provided really top notch service. They took great care of my car and of me! They took great care of my car and of me! More

by 4FREEDMANS Verified Customer Verified Customer

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Robert was professional, thoughtful and helpful. Came in for a standard service he made sure I had a quick ride home while I waited and that all my questions were answered Came in for a standard service he made sure I had a quick ride home while I waited and that all my questions were answered More

by RALINDAH Verified Customer Verified Customer

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fantastic service. been taking care of my car for 12 years. treat me like family. been taking care of my car for 12 years. treat me like family. More

by gsg Verified Customer Verified Customer

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very helpful crew and car is turned around in far better shape. communication was great, knowledgeable about all repair aspects and minimized my time spent dealing with it all. def. recommend this dealers shape. communication was great, knowledgeable about all repair aspects and minimized my time spent dealing with it all. def. recommend this dealership for repairs. More

by GWYATT9_8 Verified Customer Verified Customer

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This is the second service in a row that I have come out with more significant problems than coming in with, which is very concerning for me and very convenient for them. The first time I brought my car in with more significant problems than coming in with, which is very concerning for me and very convenient for them. The first time I brought my car in, as soon as I picked the car up, every sensor was going off as if something was about to hit my car… non stop, constantly, which is incredibly annoying and woke my baby up multiple times. I called and Robert immediately took responsibility saying a sensor was probably pushed in during their complimentary car wash. He told me some things to try at home, none worked. He told me to bring it in, and “looked” at it while in PARK, and when it didn’t do it he sent us on our way, even when I have multiple videos showing it doing it. I contacted him again as it wont stop and he said I would need to pay to just have it looked at and then paid to be fixed (when he already took responsibility). I can’t afford that so I’ve been dealing with it ever since. Second service, brought it in, came out with lights on. “Power steering temporarily disabled” and “auto start/stop needs servicing”. Both immediately after picking up the car. I messaged them about it and was completely ignored. So take a lesson from my mistakes and don’t bring your car here for service unless you want them to purposely mess up your car so you have to pay more money to them. More

by AMBRUCE04 Verified Customer Verified Customer

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Absolutely perfect. Great team. wonderful customer service.They kept in touch as to when the car would be ready. Great team. wonderful customer service.They kept in touch as to when the car would be ready. More

by PWGELLER Verified Customer Verified Customer

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klaus is responsive and on it. He was able to get me a catalytic free of charge! He was able to get me a catalytic free of charge! More

by SP0 Verified Customer Verified Customer

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