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Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz | Page 25

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
373 Reviews
4.9

373 Reviews

Write a Review

373 Reviews of Klaus de Paz

September 06, 2024

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Employee Rating

This is a great team! Good customer service. Always helpful. Glad the dealership is close by More

by zdrake75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armin Buholzer, Francisco Aguilar, Robert Munoz

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Sep 07, 2024

Volvo Cars Santa Monica responded

Thank you for your feedback! We're glad to hear you find our team helpful and appreciate the good customer service. It's great to know our location is convenient for you. We look forward to assisting you again!

September 04, 2024

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Employee Rating

These guys have handled all my issues well, and I wouldn’t go to another dealer. More

by REMEMBERTHIS003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

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Sep 05, 2024

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that Volvo Cars of Santa Monica has handled all your issues well and that you trust us as your dealer. We look forward to continuing to serve you!

September 04, 2024

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Employee Rating

Klaus was great. Got me in and out and took care of an issue as well. More

by ALEXANDERCUTLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

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Sep 04, 2024

Volvo Cars Santa Monica responded

Thank you, Alexander! We're glad to hear Klaus provided great service and took care of your issue efficiently. We appreciate your feedback and look forward to helping you again in the future!

August 24, 2024

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Employee Rating

We had significant work done, and Klaus was helpful, attentive, communicative and friendly throughout the process. Great experience. More

by JESSICAR
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

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Aug 26, 2024

Volvo Cars Santa Monica responded

Thank you, Jessica! We're thrilled to hear you had a great experience with us. Klaus will be delighted to know he made the process smooth and enjoyable for you. We appreciate your trust in Volvo Cares of Santa Monica!

August 20, 2024

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Employee Rating

I was there for routine maixtenance. I was dreading having to leave my car for hours for a simple oil change and inspection. I notified service provider (laiza) I had limited time to wai More

by MARY.JOHANSSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Laisa was great . The other 2 didn’t really acknowledge me until I asked questions.

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Aug 21, 2024

Volvo Cars Santa Monica responded

Hi Mary! We’re so glad to hear that Laiza was able to make your service experience smooth and efficient. It’s wonderful to know that she was able to fit you in and provide that extra touch with a wash. We really appreciate your feedback and look forward to seeing you again for any future needs!

August 16, 2024

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Employee Rating

Great service all around. Klaus was great. I will only service my car at Santa Monica Volvo. More

by ALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

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Aug 19, 2024

Volvo Cars Santa Monica responded

Thank you so much for giving Klaus & the Volvo Cars Santa Monica team an opportunity to earn your business! We appreciate your great review and look forward to serving you again in the future!

August 15, 2024

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Employee Rating

Very courteous and efficient. Explained the repair to be done and provided a loaner car More

by chorrigan418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

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Aug 16, 2024

Volvo Cars Santa Monica responded

Hi, thank you for your feedback! We're pleased to hear that our team was courteous and efficient, and that you were satisfied with the repair explanation and loaner car.

August 13, 2024

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Employee Rating

Service department excellent: good reception, good service agents, good mechanics, car ready when promised, and this was emergency service! More

by JKALBACH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2024

Volvo Cars Santa Monica responded

Hi, We’re glad to hear you had an excellent experience with our service department! It’s great that our team was able to assist you promptly and efficiently. Thanks for your feedback!

August 12, 2024

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Employee Rating

They were very helpful and kind. Service was done as scheduled. Explained well what they did More

by JUDO1080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

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Aug 13, 2024

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We’re glad to hear that our team was helpful and kind, and that your service was completed as scheduled. We appreciate your comments on the clarity of our explanations and look forward to assisting you again in the future.

August 12, 2024

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Employee Rating

I had my car serviced this past Saturday 8/10 and the Service Rep who helped me was Klaus. He was great and so helpful! More

by DEBRA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 13, 2024

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your experience! We’re thrilled to hear that Klaus provided you with great and helpful service. We’ll make sure to pass along your kind words. If you need anything else, feel free to reach out.

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