Klaus de Paz

My experience at the Volvo Cars Santa Monica service center was absolutely outstanding! From start to finish, the process was smooth, professional, and customer-focused. A special thank you to Robert center was absolutely outstanding! From start to finish, the process was smooth, professional, and customer-focused. A special thank you to Robert Munoz — he was incredibly attentive, clearly explained everything, kept me informed throughout, and made sure I felt confident and well taken care of. It’s clear that he genuinely cares about his customers. The service was completed on time and with great attention to detail. I picked up my car in excellent condition — clean, well-maintained, and ready to go. The entire staff was courteous and helpful, creating a calm and respectful environment that truly values your time and trust. Without a doubt, this is the service center I’ll be returning to. Huge thanks to the whole team for their professionalism and top-notch service! More

by ESA_ART Verified Customer Verified Customer

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I recently brought my Volvo in for a diagnostic at Volvo Cars Santa Monica, and I couldn’t be more impressed with the level of service I received. From the moment I arrived, the team was welcoming and ef Cars Santa Monica, and I couldn’t be more impressed with the level of service I received. From the moment I arrived, the team was welcoming and efficient. Robert Munoz handled everything with incredible professionalism — he listened carefully to my concerns, explained the diagnostic process clearly, and kept me updated throughout. I felt confident my car was in good hands. The results were communicated thoroughly, with no pressure or upselling — just honest, transparent advice. It’s rare to find a service center that combines technical expertise with such genuine customer care. Thanks to Robert and the team, I left with peace of mind and a clear understanding of my car’s condition. This is exactly the kind of service that builds long-term trust. Highly recommend! More

by ESA_ART Verified Customer Verified Customer

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Klaus was great! And so was the entire team. Would recommend for sure. Thank you. And so was the entire team. Would recommend for sure. Thank you. More

by THEODORE.BRESSMAN Verified Customer Verified Customer

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Valet car pickup and drop off is very convenient during a hectic work week and the Lyft option is also great. hectic work week and the Lyft option is also great. More

by ACPERRY16 Verified Customer Verified Customer

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So pleasantly surprised that I called Volvo to fix an urgent issue and they were able to pick up my car within the same day and return the next day -- thank you for making this so easy for me to get my c urgent issue and they were able to pick up my car within the same day and return the next day -- thank you for making this so easy for me to get my car serviced! I've never experienced service like this from a car dealership before. More

by CHLOESHAP Verified Customer Verified Customer

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Another great experience with Volvo Santa Monica- thanks for everything. The worst part of this experience is getting a million reminders to fill out this survey. for everything. The worst part of this experience is getting a million reminders to fill out this survey. More

by ASSISTANTkp Verified Customer Verified Customer

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They were excellent in their customer service and got the car back at the time they promised. car back at the time they promised. More

by MIKES00744 Verified Customer Verified Customer

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Everyone I encountered in the service department was extremely helpful and friendly. My experience was that the service department was not only doing good work on my car, but was also taking care of me extremely helpful and friendly. My experience was that the service department was not only doing good work on my car, but was also taking care of me as a valued customer. More

by ED62 Verified Customer Verified Customer

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High quality and efficient service, as usual. Great communication from the whole team, from the moment they picked up my car to the moment they dropped it off. Great communication from the whole team, from the moment they picked up my car to the moment they dropped it off. More

by DANDAN98 Verified Customer Verified Customer

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Excellent care , kept me updated. On time with repairs. Would go back again and again On time with repairs. Would go back again and again More

by ZOLAFIT Verified Customer Verified Customer

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