Klaus de Paz | Page 38

Super professional, courteous, and efficient! They made sure everything went smoothly and answered all my questions. Kept in touch about the progress of the service, and just made everything easy. sure everything went smoothly and answered all my questions. Kept in touch about the progress of the service, and just made everything easy. More

by rachel.abramowitz Verified Customer Verified Customer

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Robert did an absolutely wonderful job taking care of my car and making sure the repairs were done well and in a timely manner. Thank you!! car and making sure the repairs were done well and in a timely manner. Thank you!! More

by ASHEPPHIRD Verified Customer Verified Customer

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Service was timely and efficient. Klaus worked with the technician to have my car finished sooner than I expected. My cars running like a dream! technician to have my car finished sooner than I expected. My cars running like a dream! More

by mark.ayres Verified Customer Verified Customer

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Stacia was super responsive, professional, and made the entire process of purchasing our car--from test driving to completing the final paperwork--seamless! When we had to take our Volvo in for repair, Kla entire process of purchasing our car--from test driving to completing the final paperwork--seamless! When we had to take our Volvo in for repair, Klaus was also incredibly helpful and communicative. More

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Excellent service! My car window was shattered and I was able to order the parts ahead of time so I got my car back the same day able to order the parts ahead of time so I got my car back the same day More

by Yurico s Verified Customer Verified Customer

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Thank you for all hands on deck for repairing my Volvo xc60 catalytic converter, oxygen sensors, alternator and brakes. Thanks crew of Volvo of Santa Monica. xc60 catalytic converter, oxygen sensors, alternator and brakes. Thanks crew of Volvo of Santa Monica. More

by TEJAY944 Verified Customer Verified Customer

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Very easy appointment. The staff did well with infection control. Communication throughout was excellent, easy to reply via text. No complaints. Thank you very much control. Communication throughout was excellent, easy to reply via text. No complaints. Thank you very much More

by BAFREED Verified Customer Verified Customer

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Everything good. They delivered ad promised on everything we agreed on and returned the car washed and earlier than expected. Would recommend to other Volvo users. we agreed on and returned the car washed and earlier than expected. Would recommend to other Volvo users. More

by CUERVO15 Verified Customer Verified Customer

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Very professional and courteous staff. Although I had to return, I was still satisfied with the service I received. I have been servicing my car here since I bought it in 2009. return, I was still satisfied with the service I received. I have been servicing my car here since I bought it in 2009. More

by AMGILZENE Verified Customer Verified Customer

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This place is a joke. Don't go. I demand Executive Action. It was bad enough to pay $200 for a part and $225 for installation labor but then (with an appointment) I sat outside in the cold for over 3 Action. It was bad enough to pay $200 for a part and $225 for installation labor but then (with an appointment) I sat outside in the cold for over 3 hours (not even being offered anything to drink). Only to find out when I got home (because the key was already in the ignition when I left) that my ignition key had been broken. I called as soon as I noticed and was told "The key was in the ignition when I got it". I gave the key (with the key pushed in) to the person that took the car from me when I arrived. I specifically said to him, oh you need the key" while handing it to him. Plus they had tagged the keys which was not done while in the ignition! So who did it on your end is irrelevant to the fact that the key was broken while in your possession. The person on the phone said, "Oh I don't think we will cover that" and I responded, but you guys broke it. He said, "Ok, well let me check" and hung up on me. Dealer services are supposed to be high end, that's why, we pay higher costs. I should not have to pay for something that clearly was not an issue prior to coming to your dealership for service. I would appreciate a swift resolution in repairing the key that was broken by your employees during their possession of it. More

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