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Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz | Page 7

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
373 Reviews
4.9

373 Reviews

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373 Reviews of Klaus de Paz

October 15, 2025

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Employee Rating

Great service and friendly and helpful staff. Robert made sure everything was taken care of, offered me a ride, etc. More

by SMITHP3IL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

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Oct 16, 2025

Volvo Cars Santa Monica responded

Hi! Thank you for sharing your experience with Volvo Cars of Santa Monica. We’re happy to hear you received great service and that Robert went the extra mile to ensure everything was taken care of. We’ll be sure to share your kind words with him and the team!

October 15, 2025

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Employee Rating

They always take great care of my car. Very fair and accommodating and courteous. Thank you! More

by ASHEPPHIRD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2025

Volvo Cars Santa Monica responded

Hi! Thank you for your kind words and loyalty to Volvo Cars of Santa Monica. We’re so glad to hear our team continues to take great care of your car and provide the fair, accommodating, and courteous service you deserve!

October 04, 2025

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Employee Rating

I am very grateful to them, a good dealer and polite employees. Thank you so much More

by MAAXM63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Arnold Alsua

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Oct 06, 2025

Volvo Cars Santa Monica responded

Hi, we’re thrilled to hear you had a positive experience and felt well taken care of. Thank you for your kind words and for choosing Volvo Cars of Santa Monica!

October 03, 2025

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Employee Rating

Excellent service people - knowledgable, fast, friendly. Service completed quickly. Service quality is important to us and we purchased at this dealership partially due to past experience with service on ou More

by ERICBREID
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Volvo Cars Santa Monica responded

Thank you for choosing Volvo Cars Santa Monica and sharing your kind words about our team! We appreciate your support and look forward to serving you again in the future. Enjoy your new Volvo!

September 27, 2025

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The service center was efficient, friendly, and kept me informed about the status of my vehicle. More

by MEREDITH.ENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2025

Volvo Cars Santa Monica responded

Hi Meredith, Thank you for sharing your experience! We’re glad to hear our service center at Volvo Cars of Santa Monica provided efficient and friendly service while keeping you updated on your vehicle. Your feedback means a lot to our team.

September 27, 2025

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Wasn’t the nicest waiting area and bare bone but some of the nicest and polite service people I’ve worked with. They made me felt so appreciate for even just a routine service. Definitely would come again w More

by VOLVO4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2025

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your feedback! We’re glad our team at Volvo Cars of Santa Monica made you feel appreciated and provided polite, attentive service during your visit. We also appreciate your honesty about the waiting area and will keep that in mind as we continue to improve the experience for our guests.

September 24, 2025

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Employee Rating

Attendants seemed disinterested and my inquiries for a new appointment to address unresolved issues were never returned More

by SARAHKHAMMER
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 30, 2025

Volvo Cars Santa Monica responded

Hi Sarah, we sincerely apologize for your experience at Volvo Cars of Santa Monica. This is not the level of service we aim to provide, and we regret that your inquiries were not addressed. Please contact our service manager at 310-496-1161 or 562-587-5332 at your earliest convenience so we can resolve the outstanding issues.

September 20, 2025

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Employee Rating

Went very smoothly. Ready on time and no surprises. Really appreciated the 15% discount coupon. More

by PDUNNSMCA
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Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 22, 2025

Volvo Cars Santa Monica responded

Thank you for sharing your experience. We’re glad everything at Volvo Cars of Santa Monica went smoothly and on time. It’s great to hear the 15% discount coupon was helpful as well!

September 20, 2025

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Great service and car was delivered within a reasonable amount of time after drop off. More

by kthap806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Volvo Cars Santa Monica responded

Thank you for your feedback. We’re glad to hear your car was serviced efficiently and delivered within a reasonable time. We appreciate you choosing Volvo Cars of Santa Monica!

September 16, 2025

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Employee Rating

Robert is always professional and a pleasure to work with at Volvo. I appreciate how he takes care of things quickly and is so gracious. Thank you so much. More

by Clare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

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Sep 16, 2025

Volvo Cars Santa Monica responded

Hi Clare, Thank you for your kind words. We’re thrilled to hear Robert consistently provides professional and gracious service. It’s wonderful to know he makes the process smooth and enjoyable for you at Volvo Cars of Santa Monica.

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