Klaus de Paz | Page 7

Great service from a great team at the Santa Monica Volvo dealership. I have always had good service there, and would recommend them to anyone. dealership. I have always had good service there, and would recommend them to anyone. More

by RKRR13 Verified Customer Verified Customer

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I have a Volvo XC90 and am very particular about my car. Volvo of Santa Monica went above and beyond to make sure all of my needs were met everyone there is a pleasure to deal with, Silvia, Robert, Klaus, a Volvo of Santa Monica went above and beyond to make sure all of my needs were met everyone there is a pleasure to deal with, Silvia, Robert, Klaus, and stephanie. More

by TAYLOR39 Verified Customer Verified Customer

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I had an excellent service experience without any issues. The alto service is very nice and I got a free wash at the end. Thank you! The alto service is very nice and I got a free wash at the end. Thank you! More

by Yurico s Verified Customer Verified Customer

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I had a very good service experience this time. The Alto service they use is nice and I got a free car wash. Thank you for the quick service service they use is nice and I got a free car wash. Thank you for the quick service More

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I found the experience good. Everyone was helpful; however, while Stacia and Carlos said they'd address outstanding issues, such as bald front tires; a manager, Armin, later reneged, saying they alrea however, while Stacia and Carlos said they'd address outstanding issues, such as bald front tires; a manager, Armin, later reneged, saying they already lost money on the 2018 car (unlikely, since I also bought a multi-year platinum service agreement). Finally, when I returned less than two weeks later, the store manager, Lambert, saw the pitting tires and did the right thing, replacing the front tires and giving the car an alignment. Lambert clearly understands that the value of a satisfied customer driving away with a safe car that doesn't require immediate tire replacement outweighs saving a few hundred dollars. Klaus handled the work well, though I'm now seeing a error message having to do with the job, so need to return.... On another note, I've requested the service history of the car several times, was told they would be provided to me, and am still awaiting the docs. I am confident Lambert will follow through, because he seems like that kind of a guy--more interested in the long-term relationship with the customer, than with getting the deal done and maximizing short-term profit. More

by RON@VITALHEMP.COM Verified Customer Verified Customer

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Amazing service and a great experience all around. The entire service department was a true pleasure to deal with. Robert and Klaus were incredibly helpful. entire service department was a true pleasure to deal with. Robert and Klaus were incredibly helpful. More

by TAYLOR39 Verified Customer Verified Customer

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Service department always provides excellent customer service, they are efficient and communicate any changes needed during derivó r. They ensure to do safe hand off while dropping off my vehicle and du service, they are efficient and communicate any changes needed during derivó r. They ensure to do safe hand off while dropping off my vehicle and during pick up. More

by dahlrios Verified Customer Verified Customer

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Robert went above & beyond while helping me get my vehicle repaired. kept me updated every step of the way. Trust worthy, makes process Reliable kind vehicle repaired. kept me updated every step of the way. Trust worthy, makes process Reliable kind More

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Staff was polite and very efficient. My service was done in a very reasonable amount of time and the Alto lift service was great. Thank you. in a very reasonable amount of time and the Alto lift service was great. Thank you. More

by jdefotomd Verified Customer Verified Customer

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Kind and courteous staff. Car was fixed as expected and on time. There no upselling. I was provided a ride back and forth from home. on time. There no upselling. I was provided a ride back and forth from home. More

by bingo34b Verified Customer Verified Customer

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