Kolten Heck | Page 10
Service Advisor
Corwin Ford Spokane
8300 E Sprague Ave
Spokane Valley, WA 99212
226 Reviews
Write a Review226 Reviews of Kolten Heck
September 14, 2024
Good service bringing my Ford into Corwin Ford since moving to Spokane from Renton four years ago. So appreciate receiving it cleaner than when I bring it in for maintenance and kind? Oh, yes! So very p moving to Spokane from Renton four years ago. So appreciate receiving it cleaner than when I bring it in for maintenance and kind? Oh, yes! So very patient, professional, considerate and, always explain all they did and found. It is a special blessing for a customer with no family, no "help" when car "voices" hint attention is needed for auto concerns. Corwin is the place I know I can trust. I recommend them highly. God bless you for the work you do, it is a blessed calling. ThankyouCorwinFord. More
Other Employees Tagged: Freddy Rodriguez, Keith Trowbridge, Jeff Kiehn, Kayla Lambert , Madeline Diamante
September 14, 2024
Jeff attends to detail and is patient and considerate in solving problems. He maintains contact throughout the repair and problem solves without prompting. solving problems. He maintains contact throughout the repair and problem solves without prompting. More
Other Employees Tagged: Jeff Kiehn , Madeline Diamante
September 10, 2024
Helpful staff and good service. My car runs fine and I appreciate all your efforts. My car runs fine and I appreciate all your efforts. More
Other Employees Tagged: Keith Trowbridge
September 05, 2024
I brought my car in for a transmission replacement. I can tell they didn’t replace it and just fixed it. They said stuff was in order for the new transmission and clutch. Waited 3 weeks to get my car b I can tell they didn’t replace it and just fixed it. They said stuff was in order for the new transmission and clutch. Waited 3 weeks to get my car back. Which I had also scheduled for maintenance while it was there. Madeline had told me they would change the oil and fluids while it was in before I got it back. Well I got it back they didn’t do an oil change, they didn’t give me a new clutch or maybe transmission. I can’t exactly tell which one isn’t new, but I know for a fact one of them isn’t new. My 4th gear feels like there’s a huge piece of hand fabricated metal, which is blocking me out of gear. They also deactivated my red track key, as well as messed with my ecu and messed up my middle console display to not show me my horsepower etc. I would love to have them re do it immediately. With my next month car note paid for as I waited a full 3-4 weeks to finally get my car back. Which they didn’t even do everything I had asked, and paid for. The total they charged me was $12,000, $2000 out of pocket, because the warranties covered 10,000. They said everything would be brand new driveline related, which I can tell it’s not and has just been re-fabricated. I would either like a full refund of the money I spent, or Corwin Ford to do what they said they were doing. Which they said whole new driveline, brand new clutch as well and brand new transmission as well as an oil change and fluids check. Which they did none of that. Except maybe the clutch. Alls I know is when a customer asks for something as simple as an oil change, while it was at the shop you would think they’d do it since they already have the car correct? Wrong. I can’t necessarily blame Madeline, but I sure can blame the whole dealership. Madeline should have made sure everything was done though, as she was the adviser. There should be some kind of full inspection done after the job was completed. Which I know wasn’t done. Thanks for taking the time to read this, and I hope you guys can make the dealership accountable for their actions. I sure will! Don’t know if this requires a lawsuit or what, because they said I was paying for all new parts. Which I didn’t receive. More
Other Employees Tagged: Freddy Rodriguez, Keith Trowbridge, Jeff Kiehn, Kayla Lambert , Madeline Diamante
September 04, 2024
I'm not a fan of computer communication but you made it less frustrating than I would have been expecting, excellent service and great people, thanks much! less frustrating than I would have been expecting, excellent service and great people, thanks much! More
Other Employees Tagged: Keith Trowbridge , Madeline Diamante
September 01, 2024
So far has been prompt service. I did have concerns about the transmission/ drive train before last oil change. Transmission on this model shifts iradeicatly seems to be normal I did have concerns about the transmission/ drive train before last oil change. Transmission on this model shifts iradeicatly seems to be normal and a code/ fault had not yet happened until after last service. More
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