Kris Fox | Page 3

. We appreciate the service we received from Chris Fox and Michael Rosett. Chris was patient with our having to delay going in to finalize the sale and pick up the car. We got a fair trade-in on our Suba and Michael Rosett. Chris was patient with our having to delay going in to finalize the sale and pick up the car. We got a fair trade-in on our Subaru, and Michael was helpful in informing us how to get a rebate on our service contract with Morries. Chris gave us a good tutorial on the Highlander we bought. We appreciated that pressure was not put on on to make up our minds on purchasing a vehicle from Rudy Luther. More

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Had a good experience with my trade in and new car purchase - Kris Fox was nice to work with and responsive to my needs and questions. purchase - Kris Fox was nice to work with and responsive to my needs and questions. More

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Kris Fox was great to work with. Communication was excellent. Our new RAV4 arrived, was prepared for delivery on time and ready for us to enjoy. excellent. Our new RAV4 arrived, was prepared for delivery on time and ready for us to enjoy. More

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Kris Fox was fantastic to work with. During a challenging time to buy cars where demand is high and supply is low, Kris worked for weeks to find me the exact new 4Runner I was looking for. His c challenging time to buy cars where demand is high and supply is low, Kris worked for weeks to find me the exact new 4Runner I was looking for. His communication was great and and his approach was honest. As someone who manages sales reps, I recognize and appreciate sincere and honest interaction. While waiting for my 4Runner to be built, I also bought a used Sequoia from Kris. I highly recommend this dealership and this sales rep! More

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Exceptional experience buying another car at Rudy Luther Toyota. From sales to finance and working with management, everyone was so helpful and accommodating. Thanks for all the hard work! Toyota. From sales to finance and working with management, everyone was so helpful and accommodating. Thanks for all the hard work! More

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Had very good luck with Toyota. This is the second Tacoma I bought there and both were very good vehicles. Service has always been very good. I bought there and both were very good vehicles. Service has always been very good. More

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My truck purchase went quite well. Kris Fox was personable as well as informative and professional. Katie Burgess was transparent with financing and helped me make a wiser payment choice. personable as well as informative and professional. Katie Burgess was transparent with financing and helped me make a wiser payment choice. More

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It was great working with Kris Fox, turning in my lease and leasing my next vehicle was quick and easy! Everyone on the team was very efficient based on prior dealership experiences! I would definitely ret and leasing my next vehicle was quick and easy! Everyone on the team was very efficient based on prior dealership experiences! I would definitely return to Rudy Luther Toyota, thank you so much! More

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Dishonest from the beginning. I explained the RAV was a rough ride after test driving it, but everything else was perfect about it. The salesperson (Kris Fox) told me it was the road I was driving on and s rough ride after test driving it, but everything else was perfect about it. The salesperson (Kris Fox) told me it was the road I was driving on and said, “It’s actually a smooth ride.” During financing, I was told I couldn’t get GAP insurance thru my car insurance company by a guy named Pete. After I signed the paperwork, I was told by my insurance agent that I could get it thru him. Thru my regular insurance, six months of GAP insurance was less than what Rudy Luther was charging me monthly. I ended up returning the RAV because it was so hard on my back. I was told by Wendy that the Highlander Hybrid was 0% financing like the RAV (which is why I went to Rudy Luther in the first place). Decided it was much smoother ride than the RAV, but was wary of the price increase. When I went to purchase it, I was informed the 0% financing wasn’t actually the same offer as the RAV. So, I begrudgingly bought the Highlander with interest. Then, the very next day, I received an email from Kristin Klein saying she gave me the wrong interest rate and that it was going to be higher. She then gave me multiple different “options”. None of which were the same as what I signed. When I pushed back, she had me wait on a response over the weekend. I was told by Kristin that I would hear back from her on Monday. No phone calls and no response to my email asking for an update. I live 40 miles away, but I just drive down there looking for answers. I was told “I just got an answer like an hour ago. We are going to eat the cost.” By that point, I was so angry at the terrible service and dishonesty that I just wanted to leave the Highlander there and bring my business elsewhere. Kristin said, “We’ll, we want you to be happy.” I said, “I’m not happy. I’m really angry at the terrible customer service and dishonesty.” A friend was with me who had purchased a new vehicle from a different Luther dealership and she had the option of returning it if not totally satisfied. Kristin informed us they don’t have a 100% Customer Satisfaction policy at their particular location and I was basically screwed. Buyers beware!!!!! More

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Excellent Used Car Purchase Experience My daughter had to purchase a new car after a recent accident where her car ended up being totaled. We came to Rudy Luther to look at specific used c My daughter had to purchase a new car after a recent accident where her car ended up being totaled. We came to Rudy Luther to look at specific used cars. Kris Fox was the sales person with whom we dealt. Because her previous car searching and purchasing experience had been pretty horrible, she was anxious to go through it again. Kris could not have been a better professional with whom to work. I would strongly recommend him or any of the staff if you looking for a new vehicle More

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