Kris Gaerlan | Page 2

The Absolute Gold Standard of Used Car Buying! After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Re After experiencing a truly terrible, disorganized nightmare at a major local Toyota dealership earlier that same day, walking into Dallas Lease Returns was an absolute breath of fresh air from start to finish. The level of service we received here was top-notch—by leaps and bounds the best car buying experience we have ever had. It is entirely apparent that DLR empowers their people to genuinely put the customer first. Here is why this team is the absolute best in the business: • Amy (Outstanding & Accommodating): Amy reached out promptly after I submitted an online inquiry. She was incredibly flexible when I asked to move my appointment time up, and then again when we ended up arriving nearly an hour early. When we pulled up, she already had the vehicle staged outside for us so we could do a quick walk-around. Seeing the truck on the lot right away was a huge plus for us! Throughout the test drive and trade valuation, Amy was kind, thorough, and immensely helpful. • Tony (Infectious Energy): Shoutout to Tony, whose positive energy is absolutely infectious. He and Amy make the ultimate A-Team, and we are so grateful for their help! • Roel (Amazing Communication): Roel was communicative from start to finish. He introduced himself via text to let me know we were in great hands with Amy, and he even came over just to say hi and shake our hands before we drove off. • Kris & Ricky (Seamless Financing): A huge thank you to both of them for ensuring a completely seamless, stress-free experience handling our trade-in and financing. DLR provides a masterclass in how vehicle shopping should be done. I will be enthusiastically recommending them to everyone I know who is in the market for a new vehicle. Thank you all for a flawless experience! More

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Blanca was fantastic to work with. Didn’t pressure me at any point during the transaction and ensured all my questions were answered. Blanca even went above and beyond to have the brak Didn’t pressure me at any point during the transaction and ensured all my questions were answered. Blanca even went above and beyond to have the brakes and tires checked to ease my mind. More

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Great experience at DL. Derrick, Ty, Parveen, & Brad were wonderful to work with. Fast easy and so many cars, trucks or SUV’s to pick from in a covered building for all. Derrick, Ty, Parveen, & Brad were wonderful to work with. Fast easy and so many cars, trucks or SUV’s to pick from in a covered building for all. More

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Working with Brandon has changed my opinion of buying a car. I have dealt with many salesman over the years and you start to develop a negative perception of them. When you find someone who is as easy to w car. I have dealt with many salesman over the years and you start to develop a negative perception of them. When you find someone who is as easy to work with, polite, respectful and honest it’s rare. Brandon is one of those people. My daughter was also very impressed with his ability to make the entire experience enjoyable, as it should be. If you’re out looking for a vehicle Dallas Lease Returns has a great selection and Brandon is the guy to reach out to. More

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Brandon has an Excellent customer service, prompt response and very helpful in the overall all process !! response and very helpful in the overall all process !! More

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Top notch service. Roll out the red carpet for you and doesn’t even feel like you’re buying a car. Feels like a friendly transaction meant to bring excitement to all! Roll out the red carpet for you and doesn’t even feel like you’re buying a car. Feels like a friendly transaction meant to bring excitement to all! More

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I recently purchased a truck from Edgar Silva, and I can’t recommend him highly enough. From the first conversation, he was open, honest, and completely straightforward about every detail. There were no can’t recommend him highly enough. From the first conversation, he was open, honest, and completely straightforward about every detail. There were no games and no typical 'sales' pressure—just a smooth, no-hassle process from start to finish. If you’re looking for a friendly professional who values your time, go see Edgar. Every one was welcoming and helpful. I’ll be back. More

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Blanca did a great job understanding my needs searching for the right vehicle, making the closed process easy and doing all the things post sale that she promised to do for the right vehicle, making the closed process easy and doing all the things post sale that she promised to do More

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Edgar was a pleasure to work with and was a great communicator beforehand and in person at the dealership. Buy my Jeep Wrangler was super smooth. communicator beforehand and in person at the dealership. Buy my Jeep Wrangler was super smooth. More

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From the minute I parked to go inside I was greeted with the friendliest employees. The courtesy and attention my specific needs exceeded my expectations. I worked with Robert who listened and answered al the friendliest employees. The courtesy and attention my specific needs exceeded my expectations. I worked with Robert who listened and answered all my questions. The facility is clean and comfortable and makes viewing the cars a pleasant experience. I would definitely visit again for my next used car and recommend them to others. More

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