Kristal Mercado- Santiago
Kristal Mercado- Santiago at Kings Nissan
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Kristal Mercado- Santiago | Page 3

Client/Owner Loyalty Manager

Kings Nissan

2758 Coney Island Ave.
Brooklyn, NY 11235

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4.7
294 Reviews

Dealership Experience

10 yrs, 1 mo

Languages Spoken

Spanish Spanish

4.7

294 Reviews

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294 Reviews of Kristal Mercado- Santiago

March 14, 2024

Dealership Rating
Employee Rating

I brought my car for Service and was kept informed, by text, Step by Step of what was going on with the car. My Service Advisor Atnan is an Amazing person. He is a very Knowledgeable and Professional. He More

by Gems1858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Atnan Guze

March 12, 2024

Dealership Rating
Employee Rating

Very professional, rep made sure every concern was addressed. Also, sevice was done in a timely manner. More

by CWAKE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Atnan Guze

March 10, 2024

Dealership Rating
Employee Rating

Great service, car was serviced fast, dealer was very helpful. Definitely will be back and recommend to friends More

by NZELDICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Atnan Guze, Stephen Soto

February 28, 2024

Dealership Rating
Employee Rating

Always a pleasure doing business here. My car has 151,000 miles on it since I bought it here new and only serviced it here. I wouldn't think of going anywhere else. More

by mitch
Recommend Dealer
Yes

Other Employees Tagged: Atnan Guze

February 28, 2024

Dealership Rating
Employee Rating

Fast and reliable. I appreciate all the work they do, including the customer service. 10/10 More

by IANSIMPSON2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 15, 2024

Dealership Rating
Employee Rating

Nice waiting room. Good and fast service. Reasonable prices . I will come back at this location More

by ANDREY.PK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Atnan Guze, Stephen Soto

Feb 22, 2024

Kings Nissan responded

Thanks for the Great review, The renovations to the waiting room was to provide our customers with a nice clean and comfortable environment and we are so happy you noticed our upgrade, Thanks for your kind words, Stephan Soto Kings Nissan

February 03, 2024

Dealership Rating
Employee Rating

This is my second service done at this location with the same representative and it is very clear that they want to take care of you as best as they can. They believe in fostering community with good busine More

by NissanCube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Atnan Guze, Stephen Soto

Feb 07, 2024

Kings Nissan responded

Thanks, I'm glad we addressed your concerns, and did the right thing, we appreciate all our customers, Thanks once again, Stephan

January 28, 2024

Dealership Rating
Employee Rating

Kings Nissan is always great they are the best I always get my car fixed with them More

by TRAINER_KARIMAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Atnan Guze, Stephen Soto

Jan 29, 2024

Kings Nissan responded

Thank you for the great review, we appreciate your Kind words, Stephan Soto . Kings Auto Group

January 17, 2024

Dealership Rating
Employee Rating

Everybody was so helpful and everything was great service was great I definitely recommend to everyone More

by Vladi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jan 24, 2024

Kings Nissan responded

Thank you for your recent survey, we appreciate your feedback, Thanks for choosing Kings, Stephan Soto., Service Director

January 17, 2024

Dealership Rating
Employee Rating

Originally went in for a CVT oil and filter change and received the car back with just the CVT oil change and no filter change as per recommendation from the service advisor. I noticed the car drove a More

by NissanCube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Atnan Guze, Stephen Soto

Jan 24, 2024

Kings Nissan responded

Good Morning, i am glad we had the conversation the other day and we are more than willing to replace your filter . As we discussed there is no set interval for the filter so it was not replaced as part of the trans service. We will replace the filter and new fluid for no charge to you, and hope this will clarify this service request. Let me know what day is best for you , Thanks, Stephan Soto , Service Director

Jan 25, 2024

Kings Nissan responded

We just replaced the filter and fluid for no charge as per our conversation, the filter was provided back to you for review , thank you for the opportunity to correct your concern, thanks, Stephan

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