Kristal Owens | Page 6

I was very impressed with my trips here. Historically I tried to avoid dealer shops, because sometimes I had to fix things later that got done incorrectly when taken to other dealers; and I Historically I tried to avoid dealer shops, because sometimes I had to fix things later that got done incorrectly when taken to other dealers; and I never had a good answer for when it is it done and what is the problem (why bother). “Hey is it done? Oh it was done yesterday, whoops.” Here at Morgantown Ford they have a cool system that shows you a video of the problems. Service timing was great. Cost was at least as good as my old mechanic, perhaps less. And they let you know when it is done in a timely fashion. The service department seemed way better run than my other non-ford dealer experiences. The AI agent thing didn't work as i was a new customer, but the human line works fine. More

by mcbaedes Verified Customer Verified Customer

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They do their jobs great and effiently. Also nicest/helpful/with a human factor. I'm sold! Also nicest/helpful/with a human factor. I'm sold! More

by maryfrances732 Verified Customer Verified Customer

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Very easy to deal with and set up appointment. Service department good with checking everything and making sure it’s safe Service department good with checking everything and making sure it’s safe More

by DWILT20 Verified Customer Verified Customer

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Krystal and Jordan in QuickLane are very helpful, professional and informative. They are knowledgeable and very accommodating. professional and informative. They are knowledgeable and very accommodating. More

by Jan Verified Customer Verified Customer

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