Kristal Owens
Kristal Owens at Ford of Morgantown

Kristal Owens

Quick Lane Service Coordinator

Ford of Morgantown

501 Mary Jane Wood Circle
Morgantown, WV 26501

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4.9
57 Reviews
4.9

57 Reviews

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57 Reviews of Kristal Owens

November 04, 2026

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Employee Rating

They are friendly and very professional. I think either they were busy or understaffed but I had to call and find out whether my vehicle was done but that was their only flaw. Otherwise I wa More

by mizlartia1027
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Timmy Woods

October 17, 2026

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Ford Lincoln of Morgantown is a great dealer. They’ve been good to me since I bought my car from them 4 years ago More

by SRM26537
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Recommend Dealer
Yes
Oct 19, 2026

Ford of Morgantown responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 16, 2026

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Everything was great. Everyone was very helpful and knowledgeable. We love this service center. They take good care of us! More

by LISAREDDING1029
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Oct 16, 2026

Ford of Morgantown responded

Thank you for sharing your positive experience! We're glad our knowledgeable team could assist you. Your trust in our service center means a lot, and we can't wait to serve you again.

October 13, 2026

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I wish there was more people that could answer the phone that’s only part peve More

by BOBBY.BYUSE
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Recommend Dealer
Yes
Oct 13, 2026

Ford of Morgantown responded

We appreciate your feedback and apologize for the inconvenience with our phone service. We're working on enhancing our communication and thank you for bringing this to our attention.

October 03, 2026

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If you offer the works for 89. 95 and when it's finished it's 149.00 seems kinda a bait and switck More

by John Kennedy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Oct 05, 2026

Ford of Morgantown responded

John, thank you for your feedback. We apologize for any confusion regarding the pricing. Transparency is important to us, and we encourage you to reach out directly for clarification. We appreciate your understanding.

October 03, 2026

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I had an oil change, alignment and state inspection done. I was in and out in reasonable time. More

by Nanny6
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Oct 05, 2026

Ford of Morgantown responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 28, 2026

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Always quick and painless! Great staff, excellent work, and everyone is always super friendly! Thank you Ford of Morgantown! More

by JamesIan
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Recommend Dealer
Yes
Sep 29, 2026

Ford of Morgantown responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 26, 2026

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Awesome! We get the best service here! Wade, Cody, Timmy, Jordan, Crystal, Tyler and Laura are always so helpful and kind. More

by allisonsisler
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Recommend Dealer
Yes
Sep 29, 2026

Ford of Morgantown responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 24, 2026

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Employee Rating

The Quicklane service that I received was professional and timely. Scheduling appointments was easy online. More

by Bill
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Sep 24, 2026

Ford of Morgantown responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 23, 2026

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Employee Rating

The team at ford of morgantown are the best, Jordan and crystal are awesome employees More

by Ste
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2026

Ford of Morgantown responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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