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Kristal Owens
Kristal Owens at Ford of Morgantown

Kristal Owens

Quick Lane Service Coordinator

Ford of Morgantown

501 Mary Jane Wood Circle
Morgantown, WV 26501

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4.9
54 Reviews
4.9

54 Reviews

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54 Reviews of Kristal Owens

October 13, 2026

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Employee Rating

I wish there was more people that could answer the phone that’s only part peve More

by BOBBY.BYUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Glasscock, Timmy Woods, Jordan Dublin, Tyler Blake

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Oct 13, 2026

Ford of Morgantown responded

We appreciate your feedback and apologize for the inconvenience with our phone service. We're working on enhancing our communication and thank you for bringing this to our attention.

October 03, 2026

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Employee Rating

If you offer the works for 89. 95 and when it's finished it's 149.00 seems kinda a bait and switck More

by John Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

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Oct 05, 2026

Ford of Morgantown responded

John, thank you for your feedback. We apologize for any confusion regarding the pricing. Transparency is important to us, and we encourage you to reach out directly for clarification. We appreciate your understanding.

October 03, 2026

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I had an oil change, alignment and state inspection done. I was in and out in reasonable time. More

by Nanny6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

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Oct 05, 2026

Ford of Morgantown responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 28, 2026

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Always quick and painless! Great staff, excellent work, and everyone is always super friendly! Thank you Ford of Morgantown! More

by JamesIan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Glasscock, Timmy Woods, Jordan Dublin, Tyler Blake

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Sep 29, 2026

Ford of Morgantown responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 26, 2026

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Employee Rating

Awesome! We get the best service here! Wade, Cody, Timmy, Jordan, Crystal, Tyler and Laura are always so helpful and kind. More

by allisonsisler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Bartock, Jim Tesauro, Ben Sisler, Shawn Crawford, Wade Moyer, Cody Glasscock, Timmy Woods, Jordan Dublin, Tyler Blake

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Sep 29, 2026

Ford of Morgantown responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 24, 2026

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Employee Rating

The Quicklane service that I received was professional and timely. Scheduling appointments was easy online. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Print
Sep 24, 2026

Ford of Morgantown responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 23, 2026

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Employee Rating

The team at ford of morgantown are the best, Jordan and crystal are awesome employees More

by Ste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wade Moyer, Laura Ingram, Jordan Dublin

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Sep 24, 2026

Ford of Morgantown responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 22, 2026

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Employee Rating

Always courteous, knowledgeable and professional service support. Competent mechanics and minimal time in servicing your vehicle repair/maintenance. More

by GWDUNBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Dublin

Print
Sep 22, 2026

Ford of Morgantown responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 12, 2026

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Employee Rating

Love working with the dealership and their service dept, would highly recommend to others for sure Their communication via text was superb More

by CATHYFKERNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Glasscock, Timmy Woods, Jordan Dublin, Tyler Blake

Print
Sep 14, 2026

Ford of Morgantown responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 04, 2026

Dealership Rating
Employee Rating

Kristal did an awesome job. We came up with a plan if battery problem continues More

by TSGTBURGESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 08, 2026

Ford of Morgantown responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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