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Kristen Hetzer
Refer Me
222 Reviews
Dealership Experience
6 yrs, 1 mo
Industry Experience
13 yrs, 3 mos
Languages Spoken
English
222 Reviews
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222 Reviews of Kristen Hetzer
December 08, 2023
Bought my second Forester here in Nov 2023. Had an excellent experience with Mitch Pollack - sales rep. He was personable, fair, quick and went over the new car with us thoroughly from end to e Had an excellent experience with Mitch Pollack - sales rep. He was personable, fair, quick and went over the new car with us thoroughly from end to end. Impressed with the friendliness of all the staff. Felt very comfortable buying and trading in with Mitch and the dealership. More
by Joe & Jackie
Other Employees Tagged: Mitchel Pollak, Christine Bates
Helpful 
December 05, 2023
Our experience at Brewster Subaru was excellent. I am actually stunned at the ease of buying a car. No pushy sales people. No hidden agendas. Kristen H and Rich J were extremely helpful and knowledg I am actually stunned at the ease of buying a car. No pushy sales people. No hidden agendas. Kristen H and Rich J were extremely helpful and knowledgeable when it came to the car and the sales required. Even Andre was available for us to test drive the car (we came back twice in one day). It is so awesome to see colleagues helping each other out. This dealership was friendly and responsive and even worked after hours to deal with some unexpected (and atypical) insurance issues. They also heard our concerns and addressed them before we purchased the car. The next time we need to a buy a car, we will for certain, be back! More
by Brooke F
Other Employees Tagged: Nelson DeMelo, Rich Johnson, Andre Reid
November 28, 2023
Friendly, knowledgeable salespeople and dealership. Made the car buying experience less stressful. Kristen and Andre were great to work with. Made the car buying experience less stressful. Kristen and Andre were great to work with. More
by TeeGee
Other Employees Tagged: Patrick Larson, Andre Reid
November 26, 2023
Kristen and Rich made the experience of buying a new car stress-free and seamless! stress-free and seamless! More
by edain67
Other Employees Tagged: Rich Johnson
November 21, 2023
The dealership is top notch! Kristen and Rich are knowledgeable, friendly, and professional. Always a pleasure and I will be back! Kristen and Rich are knowledgeable, friendly, and professional. Always a pleasure and I will be back! More
by amarcher1991
Other Employees Tagged: Rich Johnson
November 01, 2023
First time doing business via email. Kristen was straight to the point and honest ( something really rare in car dealership nowadays). Every other individual I met at the showroom was co Kristen was straight to the point and honest ( something really rare in car dealership nowadays). Every other individual I met at the showroom was courteous and professional More
by alandanielny
Other Employees Tagged: Andre Reid
October 19, 2023
Rich Johnson and Mitch Pollak are a pleasure to work with. Believe this is the 3rd or 4th car that Rich and Mitch helped me with. with. Believe this is the 3rd or 4th car that Rich and Mitch helped me with. More
by BobW & NancyW
Other Employees Tagged: Rich Johnson, Mitchel Pollak
October 04, 2023
THEY WERE TRULY AMAZING. I HAD GONE IN FOR AN ASCENT THEN RETHINKING MY SITUATION I DECIDED TO GO FOR A SMALLER CAR SO I WENT WITH A FORESTER. FROM THE BEGGINING KRISTEN WAS I HAD GONE IN FOR AN ASCENT THEN RETHINKING MY SITUATION I DECIDED TO GO FOR A SMALLER CAR SO I WENT WITH A FORESTER. FROM THE BEGGINING KRISTEN WAS THERE FOR ME EVERY STEP OF THE WAY. SHE ANSWERED ME WITHIN MINUTES OF REQUESTING AN APPOINTMENT TO SEE WHAT I COULD AFFORD!!!! SHE WAS TRULY AMAZING!!! I MUST HAVE SENT HER ABOUT 20 EMAILS AND SHE RESPONDED TO EACH ONE WITH PATIENCE AND WITHIN MINUTES. I WOULD 100% RECOMMEND BREWSTER SUBARU TO ANYONE LOOKING FOR A NEW CAR. THE BEST IN TOWN!!!! More
by Noemiff02
Other Employees Tagged: Rich Johnson
September 24, 2023
I am a long time customer of Colonial Subaru in Danbury although I live in Brewster. Although I started at Danberry, I was able to find the car of my dreams at the Brewster location. The team couldn’t hav although I live in Brewster. Although I started at Danberry, I was able to find the car of my dreams at the Brewster location. The team couldn’t have been more helpful, professional, and personable. I don’t hesitate to recommend Brewster Subaru and I am looking forward to visiting their now under construction new headquarters on Route 6. More
by janetgg819
Other Employees Tagged: Roy Schiller, Nelson DeMelo, Rich Johnson
September 20, 2023
They truly understand the essence of customer service! I’ve never seen anyone there carry on as salesperson. They’re all genuinely trying to get you the best deal. Even the service team is honest about wh I’ve never seen anyone there carry on as salesperson. They’re all genuinely trying to get you the best deal. Even the service team is honest about what you truly need. More
by mrscastellano
Other Employees Tagged: Rich Johnson
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