Kristen Murphy | Page 4

Kristen provided excellent service and was very knowledgeable about the vehicle I was interested in. Keith (Finance) was helpful and informative in finalizing the transaction. I will not hesitate i knowledgeable about the vehicle I was interested in. Keith (Finance) was helpful and informative in finalizing the transaction. I will not hesitate in recommending 495 Mazda and, specifically Kristen, to anyone shopping for a quality vehicle. More

by JOHN.STEWART520 Verified Customer Verified Customer

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Best experience I ever had buying a new vehicle. Kristen and Dominic Are true assets to 495 Mazda in my opinion. Kristen and Dominic Are true assets to 495 Mazda in my opinion. More

by fshaka Verified Customer Verified Customer

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Great service provided by the service center, I would definitely recommend this service center to others. definitely recommend this service center to others. More

by s huang Verified Customer Verified Customer

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Clean, professional, staffs are friendly and knowledgeable about their products. Great follow ups yet don’t feel pressured at all. The overall purchasing process is smooth and easy. knowledgeable about their products. Great follow ups yet don’t feel pressured at all. The overall purchasing process is smooth and easy. More

by Hao Mei Verified Customer Verified Customer

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Kristin was very nice and accomodating she was to letting me test drive the vehicle and worked wit me to get the car I wanted. me test drive the vehicle and worked wit me to get the car I wanted. More

by Hammer Verified Customer Verified Customer

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The experience was good and my sales associate, Kristen, was great. She was very friendly and professional, I did enjoy working with her. The 2011 Hyundai Santa Fe I bought has 28,000 miles on it. I live in was great. She was very friendly and professional, I did enjoy working with her. The 2011 Hyundai Santa Fe I bought has 28,000 miles on it. I live in Maine and came down to Lowell Massachusetts buy this vehicle. I didn't have anyone who could assist with driving the Santa Fe back to maine, so Kristen said they could deliver it up here to Maine for me as part of the sale, which I thought was a great service on the part of the dealership. Kristen herself drove the vehicle up to Maine for me. About a week and a half later and the Santa Fe needs work that thier inspection team either did not find or the dealership did not want to fix. The front struts rattle and squeek loudly, very annoying. I don't how that wasn't apparent when I drove the vehicle because I didn't hear anything, but it came to reveal itself two days after delivery. The rear hatch stuts catch, chatter, and squeek as well when closing. I did try to lubricate them, but it didnt change anything, so those need to be replaced. The front tires are worn to the wear bars and need to be replaced. The back tires are still in good shape, which means the previous owner didn't rotate the tires and probably liked to spin the tires alot, the tires on it are rated for 60,000 miles. These are all noticeable items that should have been addressed when the car was prepared for sale. I feel the front struts and hatch struts should have been addressed before selling the vehicle. I can live with the tires since I had seen them and bought the car knowing it needed new front tires, but the front struts and hatch struts should have been fixed. Luckily I looked at the brakes, because the left rear caliper was bad and caused the brake outer pad to wear down to the metal backing plate. I pointed that out to them and after inspecting the brakes they noticed the brake caliper was bad and they replaced the caliper, and rotors and pads on both sides. I thought that was good service on their part. I figured there would be something I would need to address after buying it given it is a 2011, but I didn't plan on replacing the front struts with 28,000 miles on the vehicle. The vehicle runs good and drives well, aside from the struts rattling, squeeking and needing to be replaced, which will be here soon. So for now I parked the vehicle and I'm driving my old reliable Honda until I get new struts on the 2011 Sante Fe in the next couple of weeks. The price was a little high for needing some work with 28,000 miles on it, but I will get it a fixed up and hopefully it will last for quite a while with regular and preventative maintenance. More

by mr.powe Verified Customer Verified Customer

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Kristen and everyone else in this office were very helpful and our transaction went smoothly and quick. I 100% recommend this place. helpful and our transaction went smoothly and quick. I 100% recommend this place. More

by SHEILADUGAN91 Verified Customer Verified Customer

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Our salesperson Kristen was terrific. She was knowledgeable without being pushy. It was great that the dealership was open on Sunday. The financial representatives and service technicians She was knowledgeable without being pushy. It was great that the dealership was open on Sunday. The financial representatives and service technicians were great too. Highly recommend this dealership. More

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Kristen was great. She knew the product she was selling. She kept us informed throughout the process. When it came time to pick up the vehicle she spent a lot of time She knew the product she was selling. She kept us informed throughout the process. When it came time to pick up the vehicle she spent a lot of time with us going over how to operate all the features in the car. More

by mindytara Verified Customer Verified Customer

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Excellent. Gave me a great price on brand new CX-50 without any haggling. Super easy process completed most online to save time with salesperson Kristen who was Gave me a great price on brand new CX-50 without any haggling. Super easy process completed most online to save time with salesperson Kristen who was helpful, informative and accommodating. Efficient closing and financing with Chris who was a really cool dude! Appreciated not getting the hard sale tactics you find at most dealerships. More

by al.mccarthy15 Verified Customer Verified Customer

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