Kristen Paulsen | Page 2

Had a great experience with Lithia on the front end, buying my 4Runner. Love the vehicle, but regretting buying from Lithia. My temp tag expires today, but the paperwork didn't get mailed to our local g buying my 4Runner. Love the vehicle, but regretting buying from Lithia. My temp tag expires today, but the paperwork didn't get mailed to our local government until yesterday. So after today I will be illegally driving my 4Runner And hoping I don't get pulled over and get a ticket. The lady at Lithia in the title department has lied to my husband numerous times about when she mailed it out. The manager finally looked into it and mailed it himself yesterday. The manager said there was nothing they could do and they would not send us another temp tag. If you are headed to Lithia from another state, beware! More

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I purchased a 2020 Corolla with the help of Kristen Paulsen. Kristen was helpful and patient during the selection process. I was in the market for a smaller sedan and knew Toyota was a good vehicle. I Paulsen. Kristen was helpful and patient during the selection process. I was in the market for a smaller sedan and knew Toyota was a good vehicle. I already have a RAV4 that I purchased from Lithia in 2013. The whole group is good to work with and the service department is outstanding. More

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A Great and Fun Experience I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happe I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happen. The whole group was great to work with, all the way up to the GM. He was very helpful. I've been going to Lithia Toyota of Billings for quite a few years now and always get a great deal. More

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Professional and friendly Just purchased a 2020 Toyota Highlander hybrid with the help of Kristen Paulsen. Everyone was accommodating and helpful. Our earlier purchase of a C Just purchased a 2020 Toyota Highlander hybrid with the help of Kristen Paulsen. Everyone was accommodating and helpful. Our earlier purchase of a Camry hybrid was also a good experience. They are helpful with questions and their followup service is excellent as well. More

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Lithia Toyota of Billings was great to work with. Their staff are very knowledgeable and straightforward. They gave me a great deal on a new truck. It’s nice to work with people that actually want to make staff are very knowledgeable and straightforward. They gave me a great deal on a new truck. It’s nice to work with people that actually want to make a deal on a vehicle. Thanks again for the new rig. More

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Service was excellent and ver PROFESSIONAL from Kristin P. My buying experience was first class Kristin Paulson was courteous and professional. She is a valued asset for this dealership. She was an easy and fr My buying experience was first class Kristin Paulson was courteous and professional. She is a valued asset for this dealership. She was an easy and friendly sales person to work with. My buying experience was as good as it could possibly be. More

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I love this dealership!!! Service is amazing, knowledgeable employees. This is my 4th vehicle and I have had fun every time!!! Treated me like we had been friends for years!! knowledgeable employees. This is my 4th vehicle and I have had fun every time!!! Treated me like we had been friends for years!! More

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My 3rd Toyota Tacoma purchase at Lithia Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Kristen Paulson. I have purchased 3 Tacoma TRD Off Road trucks in the last 4 years from Lithia. A 2016 4-door Crew Cab, 2017 Access Cab, and another 2020 4-door Crew Cab. Ms. Paulson was the primary sales person for the 2016 and 2020 Crew Cabs, and assisted on the sale of the 2017 Access Cab. Her knowledge, skills, and abilities as it pertains to the Toyota brand is exceptional. The purchase of the 2020 was very involved. She skillfully guided me through the ordering process of a special factory ordered truck. She enlisted the talented Parts and Service personnel in the procuring and installing the upgraded Pro Off Road suspension, and the installation of special order FabFour front bumper. He guidance in the selection of the TRD wheels and other accessories was invaluable. Ms. Paulson kept me updated weekly on the production of my new Tacoma. When I went to pick it up . . . it was PERFECT!! THANK YOU Ms. Paulson, Ryan Holly (Parts) and Robert Muir (Service). Excellent people and a great team. I highly recommend Lithia Toyota of Billings, MT. Quality and service from start to finish. More

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Kristen was so helpful and nice. It was so nice being able to do this through the internet and by text. It was a joy. able to do this through the internet and by text. It was a joy. More

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Happy Customer Kristen was awesome from the get go. I came looking for a vehicle and she found me just the right one. Very happy customer and will probably be a cu Kristen was awesome from the get go. I came looking for a vehicle and she found me just the right one. Very happy customer and will probably be a customer for life now. Thank you Kristen. You're a rock star!! More

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