Kristi Thornton
Kristi Thornton at Acura Columbus

Kristi Thornton | Page 2

Service Director

Acura Columbus

4340 West Dublin Granville Road
Dublin, OH 43017

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5.0
18 Reviews

Kristi has been a service advisor at Acura for the past 3 years. She has worked in the automotive business for 20 plus years. Kristi has a 12 year old daughter. In her spare time she enjoys to hunt and fish.

5.0

18 Reviews

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18 Reviews of Kristi Thornton

May 30, 2018

Dealership Rating
Employee Rating

Greasy service Great service and awesome people. Fix my car fast and correctly the first time. Coffee and snacks were delicious too. Definitely would recommend to ot More

by shannonkbarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2018

Acura Columbus responded

Thanks for the recommendation Shannon! It is greatly appreciated. - John Connelly Owner/Acura Columbus

November 03, 2017

Dealership Rating
Employee Rating

Outstanding in Every Way Always a treat to have my vehicles serviced here - prompt, courteous and professional. I originally was having my MDX serviced. It morphed into a ne More

by RJH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Quick , Ray Welch

Nov 09, 2017

Acura Columbus responded

Awesome! I am glad it went smoothly. I hope you like the new car! Thanks, John Connelly Owner/Acura Columbus

October 10, 2017

Dealership Rating
Employee Rating

Excellent service...start...to....finish. From the service scheduling, having a courtesy vehicle ready, to the actual work done itself....great job all around! I'll have all my Acura service More

by JTGLIATAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2017

Acura Columbus responded

Thanks for the recommendation! We really appreciate it. Glad Kristi could help. Thanks, John Connelly Owner/Acura Columbus

March 15, 2017

Dealership Rating
Employee Rating

Fantastic Service got me in right away even though I didn't have an appointment. Advisors were helpful and knowledgeable. Prices were great. I have always had a More

by mtsmith0424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Jones, Zach Zeune

Mar 15, 2017

Acura Columbus responded

Glad Larry, Zach and Kristi could help! We appreciate your business. Thanks, John Connelly Owner/Acura Columbus

September 21, 2016

Dealership Rating
Employee Rating

the experience was great !!! the service was great even though it took longer than i thought to just get the the font plate rack to be installed it was totally wroth the wait th More

by laurapadilla1229143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JIM CRUIKSHANK

Sep 21, 2016

Acura Columbus responded

Sorry about the delay, but I am glad about the updates! Thanks for being our customer and have a great week! - John Connelly Owner/Acura Columbus

May 13, 2015

Dealership Rating

5 star service experience I have been comming to this service center since 2007. Kristi Thornton always provides 5 star service. She is friendly, helpful and very knowledgeble. More

by SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2015

Acura Columbus responded

Thank you for your kind words. We appreciate the opportunity to help. Jay Barger Operations Manager

September 02, 2014

Dealership Rating

The Acura team is always very responsive and do quality work I enjoy working with the staff. They are very responsive and do quality work. The new services processes that have been implemented over the past y More

by dbuckles2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 04, 2014

Acura Columbus responded

Thanks for noticing! We are always working hard to enhance the dealership experience and deliver the highest level of service possible. Jay Barger Operations Manager

December 28, 2011

Dealership Rating

My first experiences with this Acura dealership were with the Service Department. Kristie has always been fabulous. I knew when the time came, Acura Columbus would get the first shot at my business. I More

by J_S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad

Dec 28, 2011

Acura Columbus responded

Thank you Jennifer! Our entire team takes great pride in making the experience as painless and efficient as possible. Jay Barger Operations Manager

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