Kristi Thornton
Kristi Thornton at Acura Columbus
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Kristi Thornton

Service Director

Acura Columbus

4340 West Dublin Granville Road
Dublin, OH 43017

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13 Reviews

Kristi has been a service advisor at Acura for the past 3 years. She has worked in the automotive business for 20 plus years. Kristi has a 12 year old daughter. In her spare time she enjoys to hunt and fish.

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13 Reviews

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13 Reviews of Kristi Thornton

September 18, 2023

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Employee Rating

I purchased a used Acura Tsx from Steve Ault on Saturday. Great experience, treated like family, they respected my time and gave me a great deal. This is my 6th car I have purchased from Acura of Columbus ov More

by mbutche1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Ault, Ian Quick, Tom Cole , Lindsay Jackson

Sep 18, 2023

Acura Columbus responded

Thank you 6x over!!!!!! I am glad Steve, Tom and the team were able to help. Thanks for trusting us thru the years! - John Connelly Owner/Acura Columbus

September 13, 2023

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Excellent customer service from Vaughn in sales and Jon in finance. Vaughn was very patient with me during indecisive moments and was just the right amount of encouraging. He prioritized my happiness and m More

by SarahQPayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vaughn Lockett, Jonathan Gray

Sep 17, 2023

Acura Columbus responded

Thank you so much for your kind words - I am glad Vaughn and Jon could help. Thanks for giving us a try and hopefully you can stay with us for years to come. - John Connelly Owner/Acura Columbus

July 19, 2023

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When visiting the dealership today, my vehicle was done well within the time that was communicated to me. My car was washed and vacuumed and everyone on site was extremely friendly and professional. Thank More

by brianmilliser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Acura Columbus responded

Thanks Brian!! I hope all is well with you. - John

June 23, 2023

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The whole team at Acura of Columbus has the customer in mind to make sure that you are completely satisfied with their work and the interactions with each one of their team members More

by thartzog
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: John Connelly, Clayton Prescott

Jun 23, 2023

Acura Columbus responded

Wow - that is super nice. Thank you so much! We appreciate the opportunity to help. Thanks, John Connelly Owner/Acura Columbus

April 29, 2021

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I had a great experience with Nick! Low pressure, not pushy. Responds VERY quickly to emails, even evenings and weekends! Very knowledgeable. Thank you Nick! More

by jsullivan916
Recommend Dealer
Yes

Other Employees Tagged: Adam Hannah, Nick Myers

Apr 29, 2021

Acura Columbus responded

Great to read on Nick! I am glad he was able to help and thanks for being our customer. Thanks, John Connelly Owner/Acura Columbus

May 30, 2018

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Greasy service Great service and awesome people. Fix my car fast and correctly the first time. Coffee and snacks were delicious too. Definitely would recommend to ot More

by shannonkbarner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 05, 2018

Acura Columbus responded

Thanks for the recommendation Shannon! It is greatly appreciated. - John Connelly Owner/Acura Columbus

November 03, 2017

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Outstanding in Every Way Always a treat to have my vehicles serviced here - prompt, courteous and professional. I originally was having my MDX serviced. It morphed into a ne More

by RJH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Quick, Ray Welch

Nov 09, 2017

Acura Columbus responded

Awesome! I am glad it went smoothly. I hope you like the new car! Thanks, John Connelly Owner/Acura Columbus

October 09, 2017

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Excellent service...start...to....finish. From the service scheduling, having a courtesy vehicle ready, to the actual work done itself....great job all around! I'll have all my Acura service More

by JTGLIATAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 10, 2017

Acura Columbus responded

Thanks for the recommendation! We really appreciate it. Glad Kristi could help. Thanks, John Connelly Owner/Acura Columbus

March 15, 2017

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Fantastic Service got me in right away even though I didn't have an appointment. Advisors were helpful and knowledgeable. Prices were great. I have always had a More

by mtsmith0424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Larry Jones , Zach Zeune

Mar 15, 2017

Acura Columbus responded

Glad Larry, Zach and Kristi could help! We appreciate your business. Thanks, John Connelly Owner/Acura Columbus

September 21, 2016

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the experience was great !!! the service was great even though it took longer than i thought to just get the the font plate rack to be installed it was totally wroth the wait th More

by laurapadilla1229143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: JIM CRUIKSHANK

Sep 21, 2016

Acura Columbus responded

Sorry about the delay, but I am glad about the updates! Thanks for being our customer and have a great week! - John Connelly Owner/Acura Columbus

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