Kristin Petersen | Page 2

Kristin, Parker and Angela all helped and supported me in my time of need as I was left stranded with a 2022 Jeep Grand Cherokee on I-90 just past Austin. Your staff and dealership exceeded my expectations a my time of need as I was left stranded with a 2022 Jeep Grand Cherokee on I-90 just past Austin. Your staff and dealership exceeded my expectations and turned a poor situation into a positive one. I definitely will consider Austin Jeep when searching for a new vehicle. Thank you! More

by LISACYOUNGMAN Verified Customer Verified Customer

Report | Print

All were very helpful and efficient with good and fast friendly service with not a lot of time to wait for the car to be done. friendly service with not a lot of time to wait for the car to be done. More

by diane.wolfe12 Verified Customer Verified Customer

Report | Print

Work completed in a timely manner. Courteous and knowledge staff. Kept me informed of progress. Courteous and knowledge staff. Kept me informed of progress. More

by FNOVOTNY Verified Customer Verified Customer

Report | Print

everything was overall good except for the attitude of the cash-ere and if you go all plastic I will not be back I pay with checks the cash-ere and if you go all plastic I will not be back I pay with checks More

by KEVINLECY Verified Customer Verified Customer

Report | Print

Everything was in time and effective. Great service! Will stay with Ford Austin, Minnesota for my future needs. Great service! Will stay with Ford Austin, Minnesota for my future needs. More

by igorentin Verified Customer Verified Customer

Report | Print

Angie and the serv. team are alsways helpful and willing to make any adjustments needed in scheduling. team are alsways helpful and willing to make any adjustments needed in scheduling. More

by markreynen Verified Customer Verified Customer

Report | Print

The people there are very helpful and understanding. They are very helpful from Daniel to Lenny the mechanic and the awesome lady at the front desk taking payments. They make a guy feel like family. They are very helpful from Daniel to Lenny the mechanic and the awesome lady at the front desk taking payments. They make a guy feel like family. More

by rdk19 Verified Customer Verified Customer

Report | Print

Great service. In and out with the oil change quickly. Clean waiting room. Communicated everything quickly and clearly. In and out with the oil change quickly. Clean waiting room. Communicated everything quickly and clearly. More

by potts23 Verified Customer Verified Customer

Report | Print

Great experience! A+ service! Highly recommend! Keep up the great service!! Would come back if needing service again A+ service! Highly recommend! Keep up the great service!! Would come back if needing service again More

by CHRISSCHLZ Verified Customer Verified Customer

Report | Print

Poor customer service. I went there to see about getting My seat belt fixed as my seatbelt would not stay latched at all. Really wish I could have had the guy that answered I went there to see about getting My seat belt fixed as my seatbelt would not stay latched at all. Really wish I could have had the guy that answered my phone call before I showed up but ended up being with Kristen. I knew this would have still been covered under my car warranty but when she looked it up she told me it was no longer covered. I stated that yes it should be and just told me again that it wasn’t. I was just about to leave when a mechanic walked out with her as he heard the conversation and yes my seat belt was covered under my warranty still. Thank you to that mechanic that heard the conversation. The mechanic said that they would get the part ordered and that Kristen would be calling back that night to set up an appointment. I also thought it was weird that they let me drive my vehicle home with a seat belt that was not working. The phone call that night did not happen and I called the next day and she stated that the part would be ordered that night and it would take 1-2 days. I asked about a loaner car as I drive 100 miles a day and drive on 90 most of the time and she asked if I had another vehicle which I do not and she said she had no loaner vehicles available. I then went to ford and spoke to another person in the service department to see if they would pay for a loaner vehicle from another place so i would have a safe vehicle to drive and at that a legal vehicle to drive. He was unsure how that worked but the he worked it out that I was able to get a loaner car (pretty quick actually).He actually sat there and listened to my concerns and helped me solve the problem and made me feel like he cared about his customers. When Kristen just made me feel like I did not know anything and gave off the vibe that she did not want to help what’s so ever. I picked up my car today and the lady at the front desk was so nice and helpful. She had a really happy look on her face and made it seem like the customers come first and not just there for a paycheck. More

Report | Print