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Kristina Miranda

Overview Reviews (78) Inventory (283)

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Kristina Miranda

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

Born in California, was raised in Arizona, worked for Honda dealerships for a total of 6 years. Mother and wife and grandmother. Love movies and helping people.

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4.9

78 Reviews

Born in California, was raised in Arizona, worked for Honda dealerships for a total of 6 years. Mother and wife and grandmother. Love movies and helping people.

Overview Reviews (78) Inventory (283)

Dealership Experience

10 mos

Industry Experience

6 yrs, 9 mos

Specialties & Trainings

SPANISH SPEAKING

6 YEARS OF HONDA EXPERIENCE

Honda Customer Experience training and Knowledge

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4.9

78 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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78 Reviews of Kristina Miranda

October 01, 2025

Dealership Rating

Employee Rating

Great timely and professional service every time I visit the dealership. Thanks to everyone. Great job the dealership. Thanks to everyone. Great job More

by jonesma1152

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2025 -

Germain Honda of Surprise responded

Your continued business and kind words are greatly appreciated. See you next time. Best Regards, Sassha Motz General Manager

October 01, 2025

Dealership Rating

Employee Rating

Since I bought my car almost 4years ago I don't take my car anywhere else..always to the dealership...they take very good care of my car and the staff is always amazing car anywhere else..always to the dealership...they take very good care of my car and the staff is always amazing More

by slancer7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

September 29, 2025

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Employee Rating

The experience was nice and easy! Just how I like it! Thank you so much! Just how I like it! Thank you so much! More

by JENNIFERFOXX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 30, 2025 -

Germain Honda of Surprise responded

Just as it should be, thank you for allowing our team the honor of assisting with your automotive service needs. Best Regards, Sassha Motz General Manager

September 28, 2025

Dealership Rating

Employee Rating

I had a great experience with my service advisor . HOWEVER the gentleman that drove my car was reckless! Drove my vehicle way too fast! It is very unprofessional and inappropriate to drive someone els HOWEVER the gentleman that drove my car was reckless! Drove my vehicle way too fast! It is very unprofessional and inappropriate to drive someone else’s property so fast in a high populated area. When I confronted him asking if he always drives customers vehicles that fast his response was “yes, it’s a Saturday we’re busy”. SHOCKING! More

by hpyle23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 29, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your experience. We regret this occurred and are committed to resolving this as our guests' vehicles and their safety are our utmost priority. Please contact Service Manager David McKee at 602-875-8650 or Todd Forbis at 520-873-7963 to provide details so we can address this matter. Thank you. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

September 26, 2025

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Employee Rating

Great staff. They take good care of you, go over any additional work needed and work around your schedule and in what order the work should be done. Love the li They take good care of you, go over any additional work needed and work around your schedule and in what order the work should be done. Love the little coffee machine you have in the waiting area. Nothing like a fresh brewed coffee to relax with while you wait. More

by mis2shop

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike (Jersey Mike) Arencibia, Kevin Proo

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Sep 30, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your automotive service needs. Our team is happy to know your enjoyed a quality experience and appreciated the fresh brewed coffee while you waited with us. See you next time. Best Regards, Sassha Motz General Manager

September 25, 2025

Dealership Rating

Employee Rating

Customer service was outstanding, I brag on Honda support all the time. They all have Wings on their backs. all the time. They all have Wings on their backs. More

by p7229e1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante, Todd Forbis

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Sep 30, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback mean so much to us all. Thank you for sharing. Best Regards, Sassha Motz General Manager

September 21, 2025

Dealership Rating

Employee Rating

The service department got me in right away and took great care of my car and me. Kristina took great care of us! great care of my car and me. Kristina took great care of us! More

by American patriot

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 22, 2025 -

Germain Honda of Surprise responded

Thank you for your wonderful feedback on Kristina. We are proud of our team members who provide exceptional service, and we truly appreciate your business. Best Regards, Sassha Motz General Manager

September 13, 2025

Dealership Rating

Employee Rating

Staff is always very friendly. I had to change my appointment time and it was no issue at all. I had to change my appointment time and it was no issue at all. More

by rtrtrujillo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 15, 2025 -

Germain Honda of Surprise responded

We were happy to accomodate your schedulate change. Thank you for choosing Germain for your automotive needs. Best Regards, Sassha Motz General Manager

September 09, 2025

Dealership Rating

Employee Rating

Very pleased with service I received. Thank you so much for the excellent customer service!! Thank you so much for the excellent customer service!! More

by Jblaichjr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante, Kevin Proo

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Sep 10, 2025 -

Germain Honda of Surprise responded

Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Sassha Motz General Manager

September 04, 2025

Dealership Rating

Employee Rating

i was happy they took the time to go over what i needed or if i had any questions or if i had any questions More

by shatkouski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Sep 05, 2025 -

Germain Honda of Surprise responded

We appreciate you sharing your positive and informative visit with our team. Best Regards, Sassha Motz General Manager

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